# Microsoft Dynamics 365

Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
Dynamics 365 integrates with other Microsoft products such as Office 365, Power BI, and Azure, allowing businesses to streamline their operations, improve customer engagement, and make data-driven decisions. The platform is highly customizable, enabling organizations to tailor it to their specific needs and industry requirements.
Dynamics 365 is designed to help businesses unify their processes, gain insights into their operations, and foster better relationships with customers. It provides tools for managing sales leads, automating marketing campaigns, tracking customer interactions, managing finances, optimizing operations, and more. The platform is available on a subscription basis, with different modules and pricing options to suit the needs of various businesses.

## Applications

Microsoft Dynamics is largely made up of products developed by companies that Microsoft acquired: Dynamics GP (formerly Great Plains), Dynamics NAV (formerly Navision; now forked into Dynamics 365 Business Central), Dynamics SL (formerly Solomon), and Dynamics AX (formerly Axapta; now forked into Dynamics 365 Finance and Operations). The various products are aimed at different market segments, ranging from small and medium-sized businesses (SMBs) to large organizations with multi-language, currency, and legal entity capability. In recent years Microsoft Dynamics ERP has focused its marketing and innovation efforts on SaaS suites.
Microsoft Dynamics 365 contains more than 15 applications:
* Dynamics 365 Sales – Sales Leaders, Sales Operations
* Dynamics 365 Customer data platform- Customer Insights
* Dynamics 365 Customer data platform- Customer Voice
* Dynamics 365 Customer Service – Customer Service Leaders, Customer Service Operations
* Dynamics 365 Field Service – Field Service Leaders, Field Service Operations
* Dynamics 365 Remote Assist
* Dynamics 365 Human Resources – Attract, Onboard, Core HR
* Dynamics 365 Finance & Operations – Finance Leaders, Operation Leaders
* Dynamics 365 Supply Chain Management – Streamline planning, production, stock, warehouse, and transportation.
* Dynamics 365 Intelligent Order Management
* Dynamics 365 Commerce
* Dynamics 365 Project Operations
* Dynamics 365 Marketing—Adobe Marketing Cloud, Dynamics 365 for Marketing
* Dynamics 365 Artificial Intelligence – AI for Sales, AI for Customer Service, AI for Market Insight
* Dynamics 365 Mixed Reality – Remote Assist, Layout, Guides
* Dynamics 365 Business Central – ERP for SMBs

## Microsoft Dynamics 365 for Finance and Operations

Microsoft Dynamics 365 for Finance and Operations Enterprise Edition (formerly Microsoft Dynamics AX) – ERP and CRM software-as-a-service product meant for mid-sized and large enterprises. Integrating both Dynamics AX and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Enterprise, for Marketing, for Customer Service, for Field Service, for Project Service Automation. It is designed to be easily connected with Office 365 and PowerBI.

### Microsoft Dynamics ax

Microsoft Dynamics AX was one of Microsoft's Enterprise resource planning (ERP) software products. In 2018, its thick-client interface was removed and the web product was rebranded as Microsoft Dynamics 365 for Finance and Operations as a part of the Dynamics 365 suite. MDCC or Microsoft Development Center Copenhagen was once the primary development center for Dynamics AX. Microsoft Dynamics AX contained 19 core modules:

#### Traditional core (since axapta 2.5)

* General ledger – ledger, sales tax, currency, and fixed assets features
* Bank management – receives and pays cash
* Customer relationship management (CRM) – business relations contact and maintenance (customers, vendors, and leads)
* Accounts receivable – order entry, shipping, and invoicing
* Accounts payable – purchase orders, goods received into inventory
* Inventory management – inventory management and valuation
* Master planning (resources) – purchase and production planning
* Production – bills of materials, manufacturing tracking
* Store, manage, and interpret data.

#### Extended core

The following modules are part of the core of AX 2009 (AX 5.0) and available on a per-license basis in AX 4.0:
* Shop floor control
* Cost accounting
* Balanced scorecards
* Service management
* Expense management
* Payroll management
* Environmental management

#### Morphx and x++

X++ integrates SQL queries into standard Java-style code.

#### Presence on the internet

Information about Axapta prior to the Microsoft purchase was available on technet.navision.com, a proprietary web-based newsgroup, which grew to a considerable number of members and posts before the Microsoft purchase in 2002.
After Microsoft incorporated Axapta into their Business Solution suite, they transferred the newsgroup's content to the Microsoft Business Solutions newsgroup. The oldest Axapta Technet post that can be found dates to August 2000.

#### Events

Extreme Conferences: extreme365 is a conference for the Dynamics 365 Partner Community which now includes Dynamics AX, featuring an Executive Forum.

#### Personalization and predictive analytics

At the National Retail Federation (NRF) Conference 2016 in New York, Microsoft unveiled its partnership with Infinite Analytics, a Cambridge-based predictive analytics and personalization company.

## Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central (formerly Microsoft Dynamics NAV) – ERP and CRM software-as-a-service product meant for small and mid-sized businesses. Integrating both Dynamics NAV and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Professionals, for Marketing. Easily connected with Office 365 and PowerBI.
* Microsoft Dynamics 365 Customer Engagement (formerly Microsoft CRM). Microsoft Dynamics 365 Customer Engagement contains modules to interact with customers: Marketing, Sales, Customer Service, Field Service. The Customer Service is a module used to automate customer service processes providing performance data reports and dashboards.

### Online and on-premises deployment

The Dynamics 365 Business Central system comes in both an online hosted (SaaS) version and an on-premises version for manual deployment and administration.
Some features, such as integration with other online Microsoft services, are not available in the on-premises version and only in the online edition.

### Localization

As an international ERP system, Business Central is available with 24 official localizations to work with the local features and requirements of various countries. Local partners provide an additional 47 localizations.
The system is compliant with various internal financial standards to meet local requirements, such as GDPR, IAS/IFRS and SOX.

### Editions and licensing

There are two editions of Business Central, Essentials and Premium. Essentials covers Finance, Sales, Marketing, Purchasing, Inventory, Warehousing, and Project Management. Premium includes all of Essentials functionality plus Service Management and Manufacturing features.
With the arrival of NAV 2013, Microsoft introduced a new licensing model that operated on a concurrent user basis. With this model, user licenses were of two types: A full user or a limited user. The full user has access to the entire system, whereas the limited user only has read access to the system and limited write access.
From the Business Central rebrand launch, the licensing model changed to a per-seat license model with a 3x concurrent seat multiplier added to any existing perpetual licences from previous Dynamics NAV versions. Customers with a Dynamics NAV Extended Pack license were moved to the Premium edition.

## Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales is a customer relationship management software package developed by Microsoft. The current version is Dynamics 365. The name and licensing changed with the update from Dynamics 2016. 365 Sales comes with softphone capabilities.

## History

Microsoft Dynamics was a line of Business Applications, containing enterprise resource planning (ERP) and customer relationship management (CRM). Microsoft marketed Dynamics applications through a network of reselling partners who provided specialized services. Microsoft Dynamics formed part of "Microsoft Business Solutions". Dynamics can be used with other Microsoft programs and services, such as SharePoint, Yammer, Office 365, Azure and Outlook. The Microsoft Dynamics focus-industries are retail, services, manufacturing, financial services, and the public sector. Microsoft Dynamics offers services for small, medium, and large businesses.

### Business Central

Business Central was first published as Dynamics NAV and Navision, which Microsoft acquired in 2002.

#### Navision

Navision originated at PC&C A/S (Personal Computing and Consulting), a company founded in Denmark in 1984. PC&C released its first accounting package, PCPlus, in 1985—a single-user application with basic accounting functionality. There followed in 1987 the first version of Navision, a client/server-based accounting application that allowed multiple users to access the system simultaneously. The success of the product prompted the company to rename itself to Navision Software A/S in 1995.
The Navision product sold primarily in Denmark until 1990. From Navision version 3 the product was distributed in other European countries, including Germany and the United Kingdom.
In 1995 the first version of Navision based on Microsoft Windows 95 was released.
In 2000, Navision Software A/S merged with fellow Danish firm Damgaard A/S (founded 1983) to form NavisionDamgaard A/S. In 2001 the company changed its name to "Navision A/S".
On July 11, 2002, Microsoft bought Navision A/S to go with its previous acquisition of Great Plains Software. Navision became a new division at Microsoft, named Microsoft Business Solutions, which also handled Microsoft CRM.
In 2003 Microsoft announced plans to develop an entirely new ERP system (Project Green). But it later decided to continue development of all ERP systems (Dynamics AX, Dynamics NAV, Dynamics GP and Dynamics SL). Microsoft launched all four ERP systems with the same new role-based user interface, SQL-based reporting and analysis, SharePoint-based portal, Pocket PC-based mobile clients and integration with Microsoft Office.

#### Dynamics NAV

In September 2005, Microsoft re-branded the product and re-released it as Microsoft Dynamics NAV.
In December 2008, Microsoft released Dynamics NAV 2009, which contains both the original "classic" client, as well as a new .NET Framework-based three-tier GUI called the RoleTailored Client (RTC).
In first quarter of 2014 NAV reached 102,000 current customers.
In 2016, Microsoft announced the creation of Dynamics 365 — a rebranding of the suite of Dynamics ERP and CRM products as a part of a new online-only offering. As a part of this suite, the successor to NAV was codenamed "Madeira".

#### Dynamics 365 Business Central

In September 2017 at the Directions conference, Microsoft announced the new codename "Tenerife" as the next generation of the Dynamics NAV product. This replaced codename "Madeira".
On April 2, 2018, Business Central was released publicly and plans for semi-annual releases were announced.
Business Central introduced a new AL language for development and translated the codebase from Dynamics NAV (C/AL).

### Dynamics SL, Dynamics GP, Dynamics C5

Several variants of the Dynamics brand have migration paths to Business Central with most having not had a new release since 2018. The later releases of the SL, GP, and C5 products adopted the Dynamics NAV Role-Tailored Client UI which helped pave the transition to the Business Central product.
Legacy Dynamics products and their support end dates :
| Product | Last major release | Support lifecycle end date |
| Dynamics SL | 2018 | July 11, 2028 |
| Dynamics GP | 2018 R4 (Nov 2021) | January 11, 2028 |
| Dynamics C5 | 2016 | April 14, 2026 |

#### History of Dynamics C5

Dynamics C5 was developed in Denmark as the successor to the DOS-based Concorde C4. The developing company Damgaard Data merged with Navision in 2001 which was subsequently acquired by Microsoft Microsoft in 2002 rebranding the solution from Navision C5 to Microsoft Dynamics C5.
The product handles currently more than 70,000 installations in Denmark.

#### History of Dynamics SL

Based in Findlay, Ohio, Solomon's roots go back more than 35 years, when co-founders Gary Harpst, Jack Ridge and Vernon Strong started TLB, Inc. in 1980. TLB, Inc. stands for The Lord's Business, "to remind the founders why the business was started: to conduct the business according to biblical principles." TLB was later renamed Solomon Software, and then Microsoft Dynamics SL.

#### History of Dynamics GP

The Dynamics GP product was originally developed by Great Plains Software, an independent company located in Fargo, North Dakota run by Doug Burgum. Dynamics Release 1.0 was released in February 1993. It was one of the first accounting packages in the United States that were designed and written to be multi-user and to run under Windows as 32-bit software. In late 2000, Microsoft announced the purchase of Great Plains Software. This acquisition was completed in April 2001.
Dynamics GP is written in a language called Dexterity. Previous versions were compatible with Microsoft SQL Server, Pervasive PSQL, Btrieve, and earlier versions also used C-tree, although after the buyout all new versions switched entirely to Microsoft SQL Server databases.
Dynamics GP will no longer be updated after September 2029, with security updates through April 2031.

### Finance

Microsoft Dynamics 365 Finance is a Microsoft enterprise resource planning (ERP) system for medium to large organizations. The software, part of the Dynamics 365 product line, was first on general release in November 2016, initially branded as Dynamics 365 for Operations. In July 2017, it was rebranded to Dynamics 365 for Finance and Operations. At the same time, Microsoft rebranded their business software suite for small businesses (Business Edition, Financials) to Finance and Operations, Business Edition, however, the two applications are based on completely different platforms. Its history includes:
* 1998 (March) – Axapta, a collaboration between IBM and Danish Damgaard Data, released in the Danish and US markets.
* 2000 – Damgaard Data merged with Navision Software A/S to form NavisionDamgaard, later named Navision A/S. Released Axapta 2.5. IBM returned all rights in the product to Damgaard Data shortly after the release of Version 1.5.
* 2002 – Microsoft acquires Navision A/S. Released Axapta 3.0.
* 2006 – Released Microsoft Dynamics AX 4.0.
* 2008 – Released Microsoft Dynamics AX 2009.
* 2011 – Released Microsoft Dynamics AX 2012. It was made available and supported in more than 30 countries and 25 languages. Dynamics AX is used in over 20,000 organizations of all sizes, worldwide.
* 2016 – Released Microsoft Dynamics AX 7. Later rebranded to Dynamics 365 for Operations. This update was a major revision with a completely new UI delivered through a browser-based HTML5 client, and initially only available as a cloud-hosted application. This version lasted only a few months, though, as Dynamics AX was rebranded Microsoft Dynamics 365 for Operations in October 2016, and once more as Dynamics 365 for Finance and Operations in July 2017.
* 2017 – Rebranded to Dynamics 365 for Finance and Operations, Enterprise Edition (not to be mistaken with Dynamics 365 for Finance and Operations Business Edition, which is based on former Microsoft Dynamics NAV).
* 2018 – Rebranded to Dynamics 365 for Finance and Operations
* 2018 – The Human Resources Module became Dynamics 365 for Talent, now Dynamics 365 Human Resources.
* 2020 – Rebranded and split into two products:
** Dynamics 365 Finance
** Dynamics 365 Supply Chain Management
* 2023 – Dynamics 365 Human Resources re-integrated

### Sales

Microsoft Dynamics 365 Sales has undergone several iterations over its history.

#### Microsoft CRM 1.2

Microsoft CRM 1.2 was released on December 8, 2003. Microsoft CRM 1.2 was not widely adopted by industry.
It was not possible to create custom entities but there was a software development kit (SDK) available using SOAP and XML endpoints to interact with it.

#### Microsoft Dynamics CRM 3.0

The second version was rebranded as Microsoft Dynamics 3.0 (version 2.0 was skipped entirely) to signify its inclusion within the Dynamics product family and was released on December 5, 2005. Notable updates over version 1.2 are the ease of creating customizations to CRM, the switch from using Crystal Reports to Microsoft SQL Reporting Services, and the ability to run on Windows Vista and Outlook 2007.
Significant additions released later by Microsoft also allowed Dynamics CRM 3.0 to be accessed by various mobile devices and integration with Siebel Systems. This was the first version that saw reasonable take up by customers.
You could create custom entities and (1xN) relations between the system/custom entities.

#### Microsoft Dynamics CRM 4.0

Dynamics CRM 4.0 (a.k.a. Titan) was introduced in December 2007 (RTM build number 4.0.7333.3 Microsoft CRM build numbers from version 4.0 to version 8). It features multi-tenancy, improved reporting security, data importing, direct mail merging and support for newer technologies such as Windows Server 2008 and SQL Server 2008 (Update Rollup 4).
Dynamics CRM 4.0 also implements CRM Online, a hosted solution that is offered directly by Microsoft. The multi-tenancy option also allows ISVs to offer hosted solutions to end customers as well.
Dynamics CRM 4.0 is the first version of the product, which has seen significant take up in the market and passed the 1 million user mark in July 2009.
Additional support for NxN relations was added, which solved a lot of 'in-between' entities. "Connections" were also introduced in favour of "Relations". The UI design was based on Office 2007 look and feel, with the same blue shading and round button as "start".

#### Microsoft Dynamics CRM 2011

Dynamics CRM 2011 was released to open Beta in February 2010. It then went into Release Candidate stage in December 2010. The product was then released in February 2011 (build number 5.0.9688.583)
Browsers such as Internet Explorer, Chrome and Firefox browsers are fully supported since Microsoft Dynamics CRM 2011 Update Rollup 12. Because of this browser compatibility R12 was highly anticipated but also caused a lot of stress for customers that had used unsupported customizations. R12 broke those customizations and clients had to rethink their changes. Microsoft offered additional wizards to pinpoint the problems.

#### Microsoft Dynamics CRM 2013

Dynamics CRM 2013 was released to a closed beta group on July 28, 2013. Dynamics CRM 2013 Online went live for new signups in October 2013. It was released in November 2013 (build number 6.0.0000.0809).

#### Microsoft Dynamics CRM 2015

On September 16, 2014, Microsoft announced that Microsoft Dynamics CRM 2015, as well as updates to its Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing services, will be generally available in the fourth quarter of 2014. Microsoft also released a preview guide with details.
On November 30, 2014, Microsoft announced the general availability of Microsoft Dynamics CRM 2015 and the 2015 Update of Microsoft Dynamics Marketing.
On January 6, 2015, Microsoft announced the availability of a CRM Cloud service specifically for the US Government that is designed for FedRAMP compliance.

#### Microsoft Dynamics CRM 2016

Microsoft Dynamics CRM 2016 was officially released on November 30, 2015. Versions for CRM 2016 was 8.0, 8.1 and 8.2. With version 8.2 the name, Microsoft Dynamics CRM 2016, was changed to Dynamics 365
Microsoft Dynamics CRM 2016 was officially released on November 30, 2015. It includes advancements in intelligence, mobility and service, with significant productivity enhancements. In June 2016 was developed a special application which sends scanned info from business cards into MS Dynamics CRM named Business Card Reader for MS Dynamics and Call Tracker application in 2017.

#### Microsoft Dynamics 365 sales

Microsoft Dynamics 365 was officially released on November 1, 2016, as the successor to Dynamics CRM. The product combines Microsoft business products (CRM and ERP Dynamics AX). A softphone dialer can be added as an extension.
The on-premises application, called Dynamics 365 Customer Engagement contained the following applications:
* Dynamics 365 for Sales
* Dynamics 365 for Customer Service
* Dynamics 365 for Marketing
* Dynamics 365 for Field Service
* Dynamics 365 for Project Service Automation
The offerings Dynamics 365 for Finance and Operations cover the ERP needs, such as bookkeeping, invoice and order handling and manufacturing.
In Dynamics 365 version 9.0.0.1 many notable features like Virtual entities in Dynamics 365, Auto Numbering Attributes, Multi Select Options sets etc. were introduced.

## Product updates
### October 2018 update

The update released in October 2018 included new features for sales, marketing, customer service, and recruitment.

### April 2019 update

This update was released on April 5, 2019. The features added after the update, included a user interface (UUI) to embed canvas apps created in PowerApps and it also brought back the tabs facility. The update also led to the removal of the Xrm.Page.data.

### February 2020 update

An update was announced on February 19, 2019. The update included additions to the Customer Insights, Microsoft's customer data platform (CDP) such as new first and third-party data connections. In addition to this, this update brought forth new sales forecasting tools and Dynamics 365 Sales Engagement Center. The Dynamics 365 Project Operations was introduced in this update.

### October 2021 update (wave 1)

An update was announced on October 5, 2019. This update included a replacement of bank reconciliation reports. The payment reconciliation journal was improved to support preview posting, separate number series, and user-defined document numbers. Microsoft Dynamics 365 also welcomes Correct Dimensions action. With this update, Microsoft Dynamics 365 has welcomed integration with Microsoft Teams search box, Microsoft Word, and Microsoft Universal Print technology.

## Support and end of life

| Version | Release date | End of mainstream support | End of extended support |
| Microsoft CRM 1.2 | October 31, 2003 | January 9, 2007 | — |
| Microsoft Dynamics CRM 3.0 | December 1, 2005 | April 12, 2011 | April 12, 2016 |
| Microsoft Dynamics CRM 4.0 | February 29, 2008 | April 9, 2013 | April 10, 2018 |
| Microsoft Dynamics CRM 2011 | May 18, 2011 | July 12, 2016 | July 13, 2021 |
| Microsoft Dynamics CRM 2013 | January 12, 2014 | January 8, 2019 | January 9, 2024 |
| Microsoft Dynamics CRM 2015 | February 11, 2015 | January 14, 2020 | January 14, 2025 |
| Microsoft Dynamics CRM 2016 | November 30, 2015 | January 12, 2021 | January 13, 2026 |
| Microsoft Dynamics 365 | November 1, 2016 | (follows Microsoft Modern Lifecycle Policy) | (follows Microsoft Modern Lifecycle Policy) |

## Related products

Microsoft Dynamics includes a set of related products:
* Microsoft Dynamics Management Reporter. Management Reporter is a financial reporting and analysis application. Its main feature is to create income statements, balance sheet statements, cash flow statements and other financial reports. Reports can be stored in a centralized Report Library along with external supporting files. Security on reports and files may be controlled using Windows Authentication and SQL Server.
* Microsoft Dynamics for Retail (formerly Microsoft Dynamics RMS, QuickSell 2000 and Dynamics POS)
* Microsoft Dynamics for Marketing (formerly MDM and MarketingPilot 2012)
* Microsoft Dynamics Social Listening (formerly Netbreeze 2013)
* Power Automate, formerly Microsoft Flow (until 2019), a toolkit similar to IFTTT for implementing business workflow products.
* Power Automate Desktop, robotic process automation software for automating graphical user interfaces (acquired in May 2020)
* Parature customer engagement software in the customer support and service channels (acquired in January 2014)
Microsoft also sells Sure Step as an implementation methodology for Microsoft Dynamics for its re-sellers.
In July 2018, Microsoft announced Dynamics 365 AI for sales applications.