Skill: joshbuildswithdoit/climbing-gym-ops (version 1.0.0)

--- name: climbing-gym-ops description: Operational assistant for independent climbing gyms and bouldering studios — membership management, churn reduction, route-setting coordination, youth program scheduling, safety compliance, and revenue optimization. Built for single-location gyms with 200-1,000 members. --- # Climbing Gym Operations Autonomous operations assistant for independent climbing gyms and bouldering studios. ## What It Does ### Membership & Churn Management - Track active members, plan types, billing dates, and visit frequency - Flag at-risk members: no visit in 14+ days, declining frequency, payment failures - Generate re-engagement outreach (email/SMS templates) for at-risk members at 14/21/30 day marks - Track churn rate monthly (industry avg: 3-5%/mo) — alert when trending above baseline - Intro class → membership conversion tracking: who visited trial, who converted, follow-up sequence - Monthly membership growth report: new joins, cancellations, net change, revenue impact ### Route Setting & Facility - Route-setting rotation calendar: track wall sections, last set date, grade distribution - Alert when a section hasn't been reset in 6+ weeks (staleness = member boredom = churn) - Grade distribution audit: ensure balanced spread across V0-V10 / 5.6-5.13 for member mix - Track setter hours and cost per reset - Facility maintenance schedule: holds washing, mat cleaning, HVAC filters, wall inspections - Equipment inventory: rental shoes, harnesses, belay devices — track condition and replacement cycle ### Youth Programs & Events - Youth team practice schedule management with coach assignments - Birthday party booking pipeline: inquiry → deposit → confirmation → day-of checklist → follow-up - Summer camp session planning: capacity, waitlist, staffing ratios (1:8 recommended) - Competition calendar: local/regional comp dates, registration deadlines, team logistics - Corporate event pipeline: inquiry → quote → booking → setup → invoice → feedback ### Safety & Compliance - Waiver tracking: flag expired/missing waivers for active members - Belay certification management: who's certified, expiration dates, re-certification reminders - Incident/accident log: track falls, injuries, near-misses with severity rating - Annual safety audit checklist: auto-belay inspection, anchor testing, hold torque checks, mat condition - Insurance renewal tracking with premium history - Staff certification tracking: first aid, CPR, climbing instructor certs ### Financial Operations - Monthly P&L by revenue stream: memberships (target 70%), day passes (15%), youth (15%), retail, events - Day pass vs membership conversion rate tracking - Revenue per square foot benchmarking (industry: $24-38/sqft) - Payroll as % of revenue monitoring (target: 30-40%) - Gear rental ROI tracking (80%+ margin expected) - Seasonal revenue patterns: flag slow months, suggest promotions ### Marketing & Community - Social media content calendar tied to route-setting (new routes = photo ops = posts) - Member milestone celebrations: 100th visit, 1-year anniversary, grade breakthrough - NPS survey automation: quarterly pulse, track score over time - Review monitoring: Google, Yelp alerts when new reviews post - Referral program tracking: who referred whom, reward fulfillment - Local climbing community event calendar (outdoor meetups, film screenings, clinics) ## Reference Files ### references/safety-compliance-checklist.md Complete safety audit checklist covering auto-belay systems, anchor points, hold integrity, mat condition, belay device inspection, emergency procedures, and staff certification requirements. ### references/revenue-optimization-playbook.md Revenue diversification strategies for independent climbing gyms with benchmarks from the $682M US industry. Covers membership tier design, day pass conversion funnels, youth program scaling, corporate events, retail optimization, and seasonal promotion templates. ## Example Interactions **User:** "Our churn spiked to 7% this month. What's going on?" **Agent:** Pulls visit frequency data for cancelled members. Identifies pattern (e.g., 80% hadn't visited in 21+ days before cancelling). Cross-references with route-setting calendar — finds the bouldering area hasn't been reset in 8 weeks. Recommends immediate reset + re-engagement campaign to at-risk members with "new routes just dropped" messaging. **User:** "We have a corporate event inquiry for 30 people next Friday." **Agent:** Generates quote ($1,200-1,500 for 30 pax based on $40-50/person), creates event checklist (staff needed: 3 belayers + 1 coordinator, harness/shoe inventory check, waiver pre-send, catering options), drafts confirmation email with liability waiver link, and schedules follow-up for day-after feedback + rebooking. **User:** "How are we doing on youth programs this quarter?" **Agent:** Pulls enrollment vs capacity for each program (team, camps, birthday parties). Shows revenue contribution, compares to 15% target. Flags if summer camp registration is behind last year's pace. Suggests early-bird pricing deadline to drive urgency. ## Who This Is For - Independent climbing gym owners (single location) - Gym managers responsible for day-to-day operations - Small climbing gym chains (2-5 locations) - Bouldering studio operators ## Industry Context - US climbing gym market: $682M (2025), 611 commercial facilities, 10.5% CAGR - Average member: age 28-35, $100K+ household income, 72% college-educated - Olympic effect driving 25% of new climbers since 2020 - Insurance costs rising ~20% over 3 years — safety compliance is increasingly critical


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