Amazon Connect Service Cloud Voice連携のメモ（追記編）

先日記載したAmazon ConnectをService Cloudと連携する際に、最近はService Cloud Voiceでの連携案件を扱っているため、その際のメモを一部更新します。
手順として対応する内容になりますので、参考になる方は是非活用下さい。またコメントを頂けると助かります。

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<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:white;mso-ligatures:none">統合手順<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:white;mso-ligatures:none">説明<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:white;mso-ligatures:none">必要なシステム<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:white;mso-ligatures:none">AWS</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:white;mso-ligatures:none">リソース<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:white;mso-ligatures:none">数量<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:white;mso-ligatures:none">推奨名<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">1<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Amazon Connect</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">インスタンスの設定<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Service Cloud Voice</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">と連携するための新規または既存の<span lang="EN-US">Amazon
 Connect</span>インスタンスを設定する<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Amazon Connect<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Amazon Connect</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">インスタンス<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">1<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:10.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">&lt;ENV&gt;_AmazonConnect_Instance<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">2<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">AWS IAM</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">ロールの設定<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">が<span lang="EN-US">Amazon
 Connect</span>にアクセスできるよう、適切な<span lang="EN-US">IAM</span>ロールを作成する<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">AWS IAM<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">IAM</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">ロール<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">1<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:10.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">&lt;ENV&gt;_Salesforce_Access_Role<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">3<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">での<span lang="EN-US">Service
 Cloud Voice</span>の有効化<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">設定で<span lang="EN-US">Service
 Cloud Voice</span>を有効にし、<span lang="EN-US">Amazon Connect</span>との接続を設定する<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">4<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">シングルサインオン<span lang="EN-US"> (SSO)
</span>設定<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">と<span lang="EN-US">Amazon
 Connect</span>の間でシングルサインオン<span lang="EN-US"> (SSO) </span>を設定し、エージェントのシームレスなアクセスを実現する<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce &amp; Amazon Connect<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">SSO</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">設定<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">1<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:10.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">&lt;ENV&gt;_SSO_Configuration<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">5<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">AWS Lambda</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">関数の設定<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">提供の<span lang="EN-US">Lambda</span>関数を使用して、通話データの同期やリアルタイムの文字起こしを実装する<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Amazon Connect &amp; AWS Lambda<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Lambda</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">関数<span lang="EN-US"><o:p></o:p></span></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">2<o:p></o:p></span></p>
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<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:10.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">&lt;ENV&gt;_CallDataSync_Lambda</span><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">,
 &lt;ENV&gt;</span><span lang="EN-US" style="font-size:10.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">_Transcription_Lambda<o:p></o:p></span></p>
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</tr>
<tr style="height:15.0pt">
<td width="11" nowrap="" style="width:7.9pt;border:solid windowtext 1.0pt;border-top:none;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">6<o:p></o:p></span></p>
</td>
<td width="80" style="width:60.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Omni-Channel</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">フローの設定<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="167" style="width:125.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">の<span lang="EN-US">Omni-Channel</span>フローを作成し、通話のルーティングや転送を管理する<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="108" style="width:81.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce<o:p></o:p></span></p>
</td>
<td width="83" style="width:62.2pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
</td>
<td width="58" style="width:43.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
</td>
<td width="59" style="width:44.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="11" nowrap="" style="width:7.9pt;border:solid windowtext 1.0pt;border-top:none;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">7<o:p></o:p></span></p>
</td>
<td width="80" style="width:60.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Amazon Connect</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">のコンタクトフローの設定<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="167" style="width:125.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Amazon Connect</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">内でコンタクトフローを作成し、顧客からの通話処理やエージェントへのルーティングを設定する<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="108" style="width:81.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Amazon Connect<o:p></o:p></span></p>
</td>
<td width="83" style="width:62.2pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
</td>
<td width="58" style="width:43.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
</td>
<td width="59" style="width:44.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="11" nowrap="" style="width:7.9pt;border:solid windowtext 1.0pt;border-top:none;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">8<o:p></o:p></span></p>
</td>
<td width="80" style="width:60.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Kinesis</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">ストリームの設定<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="167" style="width:125.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">通話データや文字起こしデータをリアルタイムで処理するために、<span lang="EN-US">Amazon Kinesis</span>ストリームを設定する<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="108" style="width:81.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Amazon Connect &amp; AWS Kinesis<o:p></o:p></span></p>
</td>
<td width="83" style="width:62.2pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Kinesis</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">ストリーム<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="58" style="width:43.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">1<o:p></o:p></span></p>
</td>
<td width="59" style="width:44.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:10.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">&lt;ENV&gt;_CallTranscription_Stream<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:30.0pt">
<td width="11" nowrap="" style="width:7.9pt;border:solid windowtext 1.0pt;border-top:none;padding:0mm 4.95pt 0mm 4.95pt;height:30.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">9<o:p></o:p></span></p>
</td>
<td width="80" style="width:60.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:30.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Lightning Connectors(Optional)<o:p></o:p></span></p>
</td>
<td width="167" style="width:125.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:30.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">が外部データソース（例<span lang="EN-US">:
 Amazon RDS, DynamoDB</span>）に接続し、リアルタイムデータを<span lang="EN-US">Salesforce</span>に表示する場合に使用する<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="108" style="width:81.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:30.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">（<span lang="EN-US">AWS</span>またはサードパーティデータソースにアクセス）<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="83" style="width:62.2pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:30.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Amazon RDS / DynamoDB (</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">オプション<span lang="EN-US">)<o:p></o:p></span></span></p>
</td>
<td width="58" style="width:43.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:30.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">1<o:p></o:p></span></p>
</td>
<td width="59" style="width:44.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:30.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:10.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">&lt;ENV&gt;_ExternalDataSource_DB<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="11" nowrap="" style="width:7.9pt;border:solid windowtext 1.0pt;border-top:none;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">10<o:p></o:p></span></p>
</td>
<td width="80" style="width:60.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">DynamoDB</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">テーブル<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="167" style="width:125.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">オプション：レポートや分析のために通話メタデータやログを保存するために使用する<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="108" style="width:81.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">AWS DynamoDB (</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">オプション<span lang="EN-US">)<o:p></o:p></span></span></p>
</td>
<td width="83" style="width:62.2pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">DynamoDB</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">テーブル<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="58" style="width:43.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">1<o:p></o:p></span></p>
</td>
<td width="59" style="width:44.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:10.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">&lt;ENV&gt;_CallDataStore<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="11" nowrap="" style="width:7.9pt;border:solid windowtext 1.0pt;border-top:none;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">11<o:p></o:p></span></p>
</td>
<td width="80" style="width:60.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">S3</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">バケット<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="167" style="width:125.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">通話録音や顧客対応に関連するその他のメディアファイルを保存する<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="108" style="width:81.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Amazon S3<o:p></o:p></span></p>
</td>
<td width="83" style="width:62.2pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">S3</span><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">バケット<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="58" style="width:43.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">1<o:p></o:p></span></p>
</td>
<td width="59" style="width:44.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:10.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">&lt;ENV&gt;_CallRecordings_Bucket<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="11" nowrap="" style="width:7.9pt;border:solid windowtext 1.0pt;border-top:none;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="right" style="text-align:right"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">12<o:p></o:p></span></p>
</td>
<td width="80" style="width:60.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">セキュリティ設定の確認<span lang="EN-US"><o:p></o:p></span></span></p>
</td>
<td width="167" style="width:125.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">データ保護とコンプライアンスを確保するために、<span lang="EN-US">AWS</span>および<span lang="EN-US">Salesforce</span>のセキュリティ設定を確認・調整する<span lang="EN-US"><o:p></o:p></span></span></p>
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<td width="108" style="width:81.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">Salesforce &amp; AWS<o:p></o:p></span></p>
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<td width="83" style="width:62.2pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
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<td width="58" style="width:43.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
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<td width="59" style="width:44.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0mm 4.95pt 0mm 4.95pt;height:15.0pt">
<p class="MsoNormal" align="left" style="text-align:left"><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Meiryo UI&quot;;color:black;mso-ligatures:none">-<o:p></o:p></span></p>
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