CC Service Agent 関係のエラー(トレースId あり)

+ [CC Service Agent 関係 未解決](https://qiita.com/Keiji_otsubo/items/70f5747107596bf0c6bc)

--------------

# In the Route to ESA flow, we can't find the route work component named Route to ESA.

+ [I followed all the proper steps and still received this message: Step not yet complete in Agentforce In the Route to ESA flow, we can't find the route work component named Route to ESA.
](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000MbMTa)

:::note
I was able to solve this issue. The challenge had -  |Field | Value| Route To |

Agentforce Service Agent, I changed the field value to "Route to ESA" when I edited the element. It worked for me.

https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000Tgfs
:::

+ [Create an Agent Trail: Route to ESA](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000PWMm8)


よく分かりませんが　 CC_Service_Agentが影響している？

:::note

Please check this article. 

https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nKSi0AM
:::

+ ["In the Route to ESA flow, we can't find the route work component named Route to ESA." Error message](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000PXGzx)

:::note
Please check this article. 


https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nKSi0AM
:::


# Has it been added to your agent and make sure you setup the route to work element properly.

+ [I'm getting this error: In the Route to ESA flow, we can't find the route work component named Route to ESA. I've deactivated, created a new one and Im on v7.. no luck.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000Tgfs)

:::note
None of the above 'fixes' worked; however, I finally realized the Route Work Flow was named "Route Work 1". I changed the name to "Route to ESA" and it passed. 


上記の「修正」はどれも機能しませんでした。しかし、ルート ワーク フローの名前が「Route Work 1」であることにようやく気づきました。名前を「Route to ESA」に変更したら通りました。
:::


# In the route work component named Route to ESA, we can't find the Agentforce Service Agent set to CC Service Agent.




+ [problem with ESA portion of Configure an Agentforce Agent Trail](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000J5oJA0AZ)
+ [Error when verifying Agentforce Service Agent trailhead](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nKSi)
+ [error appears saying the system could not find the agent named CC Service Agent.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000KB6M6)
+ [I'm getting this error: In the Route to ESA flow, we can't find the route work component named Route to ESA. I've deactivated, created a new one and Im on v7.. no luck.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000Tgfs)
+ [何故かアンダーバーが自動で入るらしい。入力しているところを間違えているのでは？](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000MYGlb)

:::note
Had the same problem, i just got the badge.

Somehow the name of the agent "copilotLabel = CC_Service_Agent" is written with underscore. Just edit the name to be "copilotLabel = CC Service Agent" and you will pass 

同じ問題がありましたが、バッジを取得したところです。

なぜかエージェント名「copilotLabel = CC_Service_Agent」がアンダースコアで書かれています。名前を「copilotLabel = CC Service Agent」に編集するだけで、合格します。
:::

+ [In the route work component named Route to ESA, we can't find the Agentforce Service Agent set to CC Service Agent.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000njk9)
+ [Error when verifying Agentforce Service Agent trailhead](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nKSi)

:::note
1 .Salesforce / 設定 / プロセス自動化 / フローに移動します
2. 「すべてのフロー」リストビューで「ESAへのルート」を探します
3. フローをクリック
4. 「職場へのルート」ノードをクリックします
5. 「要素の編集」をクリックします
6. 「入力値の設定」で、「ルート先」を「ボット」から「エージェントフォースサービスエージェント」に変更します。
7. 次のドロップダウンから「Agentforceサービスエージェント」（CCサービスエージェント）を選択します。
8. フロービルダーの右上にある「新しいバージョンとして保存」をクリックします。
9. 次のダイアログで「保存」をクリックします
10. フロービルダーの右上にある「アクティブ化」をクリックします
11. Trailheadに戻ってもう一度確認する

:::

+ [ In the route work component named Route to ESA, we can't find the Agentforce Service Agent set to CC Service Agent.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000PYp7A)

:::note
Have you updated the Route to EAS flow as shown in the image below? 

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/2de41468-32d2-40c9-b6fe-b6f1040b6bdb.png)

https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000njk9
:::



# The CC Service Agent still includes the topic Case Management. Make sure it was unselected.

+ [Completed the entire challenge of Configure an Agentforce Service Agent. Still was not able to verify.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nGxi0AE)

:::note
have you well unselected the following topics as requested in step #6 of the Create the Agent phase ? 

6. Unselect these topics (click the Added button) so that General FAQ is the only remaining topic:

+ Case Management
+ Account Management
+ Reservation Management
+ Delivery Issues
+ Order Inquiries
+ Escalation
:::

こっちが正解

+ [The CC Service Agent still includes the topic Case Management. Make sure it was unselected](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000TYZe)
+ [Unable to complete challenge](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000Tc4f0AC)
+ [I have completed all tasks and also published and unable to get points](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000MYMcd)

:::note
I was facing the same issue. Below are the steps how you can remove / delete topics to complete this challenge.  

Step1: In the Setup Quick Find, search for and select Agents. 

Step2: Then click on CC Service Agent.  

Step3: From the top right click Open in Builder. 

Step4: From top right First Deactivate
agent. 

Step5: Click on the dropdown arrow beside the topic
which you want to remove.  

Step6: From top right Active the agent again and refresh
the page.  

Step7: Verify you challenge
:::

+ [CC サービス エージェントには、引き続き「ケース管理」というトピックが含まれています。選択されていないことを確認してください](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000KDx54)

:::note
検証の結果、追加したトピック アクションの API 名が間違っていることがわかりました (例: 「Create_Experience_Session_Booking1」)。正しくは「Create_Experience_Session_Booking」です。これが、発生していた問題の原因でした。 
:::


# The CC Service Agent still includes the topic Reservation Management. Make sure it was unselected

+ [The CC Service Agent still includes the topic Reservation Management. Make sure it was unselected.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000KANgA0AX)

+ [【未解決】Experience Management not showing as CC Service Agent Error Message.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000SWzyc)

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/20c6af2f-5818-4306-a4f1-6ee727fd50a1.png)




# We couldn't save your changes. Try again.

+ [I am not able to remove "Reservation Management topic" while trying to configure "Agentforce as a service"](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000MaOQ0)

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/151f0db9-7017-4fb0-9ccf-0d0d18496783.png)



# In the Route to ESA flow, we can't find the route work component named Route to ESA

+ [Create an Agent Trail: Route to ESA](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000PWMm8)
+ ["In the Route to ESA flow, we can't find the route work component named Route to ESA." Error message](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000PXGzx0AH)

# We found more than one agent named CC Service Agent in your playground

+ [【未解決】We found more than one agent named CC Service Agent in your playground. Rename any duplicate agents. how to solve this](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000SUrei)

# We found more than one agent named CC Service Agent in your playground. Rename any duplicate agents.

+ [We found more than one agent named CC Service Agent in your playground. Rename any duplicate agents.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000SXtRq)
+ [configure Agentforce service: facing errors while creating the agentforce](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000SXuCG)

:::note
Try deactivating the agent and editing the name 

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/42ff280d-f133-4ea4-8e44-c6f7741b23d4.png)

:::

+ [【未解決】how to delete cc agents in Configure Agentforce for Service](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000TkVJ5
)

# CC Service Agent (Agente de atendimento CC)" conforme orientado. Fiz o double-check em cada etapa e, mesmo assim, o sistema insiste que não é possível encontrar esse agente no meu playground.

+ [Problemas com validação do meu Trailhead playground](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000SWsRM)