What Is ServiceNow & What Does ServiceNow Do?

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ServiceNow is a cloud-based software company, which is an AI-driven platform. They automate multiple management workflows. This company specializes in IT service, operations, and business management. In this blog, you will read more about ‘**[what is ServiceNow](https://www.igmguru.com/blog/what-is-servicenow)**’, ‘what does ServiceNow do’, and ServiceNow products. 

## What Is ServiceNow?

So what is ServiceNow? It's a software company that allows its employees to work the way they want to, not how software dictates they have to. Their customers can get what they need when they need it. This platform unifies all your IT needs in just a single platform for improved service delivery and efficiency. 

This saves thousands of hours in productivity, ServiceNow helps set up consistent processes and data across your entire organization by starting advanced automation workflows. One must make sure to get the best experience and return on your investment. ServiceNow’s prices can be complex and look out for a recognized partner to support you. 

## What Does ServiceNow Do?

In this modifying world, we have seen constant disruptions, creating tremendous challenges for businesses worldwide. Businesses continuously look for ways to grow, reduce costs, and manage risk. 

Nowadays, companies suffer from digital sprawl, as they have a lot of data sitting across a wide range of systems. Thus it is difficult to connect, orchestrate, and structure to create efficient processes and outcomes. ServiceNow creates operational and technological challenges that disturb scale, create risk, and diminish customer experience, regardless of their size or industry.

So what does ServiceNow do? ServiceNow is the smartest platform for digital change for businesses looking to lessen their costs and increase growth. It's not just a system of record but rather a system of action. It’s a platform that sits on the top of organizations’ existing data and systems, preventing the need to rip and replace those existing systems. ServiceNow has the ability to purposefully orchestrate and automate tasks and processes across their enterprise.They have simple, easy-to-use interfaces that give power to the employees and customers. ServiceNow extends their environment to drive efficiency and optimization. They use customizable, low-code tools that allow organizations to scale and adapt any force quickly.

ServiceNow is the only smart platform that gives power to organizations to grow on top line while protecting the bottom line. ServiceNow makes a better organizational posture for today and drives efficiency and growth for the future. It helps organizations take a platform and digital-first approach.

## ServiceNow Products

ServiceNow has grown over the years, it has expanded its service offerings to accommodate the needs of the modern organization. **[ITSM and ITOM](https://www.bmc.com/blogs/it-service-management-vs-operations-management/)** form the core foundation of the platform, there are many additional products or ‘modules’. One can add a ServiceNow instance to complement and unlock new features and functionality. They organize these products by the intended user or ‘workflow’. Read more about the key ServiceNow products below: 	

### 1.  IT Workflows

- **IT Service Management (ITSM)-** It focuses on IT service delivery, processes, and improvement for both employees and customers. 

- **IT Operations Management (ITOM)-** It focuses on the ‘things’ and infrastructure that make your IT work, using automation and data to predict issues and streamline resolution. 	

- **Strategic Portfolio Management-** This product helps us connect IT strategy to intended business outcomes, it is also called IT Business Management. 

- **IT Asset Management (ITAM)-** It easily identifies and manages the lifecycle of your software, hardware, and cloud assets. 

- **Security Operation-** It detects, prioritizes, and responds to threats using advanced automation and orchestration features to stay safe.

- **Governance, Risk, and Compliance-** Stay compliant and prove good governance to auditors by managing risk and resilience in real-time. 	

### 2. Employee Workflows

- **HR Service Delivery-** It connects and streamlines your HR processes across every section of the company. It engages employees and speeds up the employment process.

- **Workplace Service Delivery-** It enables people to work from anywhere on any device. It easily manages workspaces, whether physical or digital.

- **Legal Service Delivery-** It eliminates silos and replaces manual processes with automated workflows to reduce risk and increase productivity. 

- **Procurement Service Management-** People get what they need faster as it creates joined-up procurement processes that are automated end-to-end.

### 3. Customer Workflows
- **Customer Service Management (CSM)-** It connects teams and proactively addresses customer issues. It enables customers to self-serve and find solutions without ever having to pick up the phone. 

### 4. Creator Workflows

- **App Engine-** It creates well-organized workflows and applications with little to no coding experience required. 

- **Automation Engine-** It takes ServiceNow’s automation capabilities to the next level with advanced API integrations and process automation.

- **Integration Hub-** It easily connects workflows across organizations to simplify and automate repeatable processes.   


## Final Words On ‘What is ServiceNow’

Now, as you have read about ‘what is ServiceNow’, what ServiceNow does, and its products. ServiceNow is used to set up systems that define, manage, automate, and structure IT services for organizations. **[ServiceNow Certification](https://www.igmguru.com/project-management/servicenow-training)** has proven ideal for organizations providing IT services at scale. The skill to adapt and change as the world in and around organizations’ changes is the key to a business’ success. With 80% of the Fortune 500 as loyal customers, ServiceNow has gone from strength to strength and shows no sign of slowing.