Set Up Case Escalation and Entitlements > Create a Case Escalation Rule project. 


+ [Set Up Case Escalation and Entitlements > Create a Case Escalation Rule project. ](https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-case-escalation-rule)

+ [Set Up Case Escalation and Entitlements 別ページ](https://qiita.com/Keiji_otsubo/items/57ec7806d8558cec960c)


+ [Hi All, I am working on Set Up Case Escalation and Entitlements > Create a Case Escalation Rule project. I have completed all the requirements. Still i am getting the message that the product support case is not created but i can see that in cases tab.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000J5KNu)

:::note
Please check this article. 

https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000C4o26SAB
:::

# ケース項目の最後の 3 つの値: タイプ (「機能要求」、「質問」、および「問題」) は、[設定] で有効化されているとマークされていますが、新しいケースを作成したり試したりすると、タイプ選択リストに表示されません。

+ [Several activated values in Case Type picklist not showing up in the Type picklist when creating a new case?](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000O8PTY)

:::note alert
We can't find a new Product Support case for Pyramid Construction
:::

:::note
click setup--> create --> objects --> case --> scroll down to "Record Type Section" --> you will find the record type that you have created, click the record type name you want to update the pick list value --> in "Picklists Available for Editing" section you will find Type__c --> click "Edit" ,update the pick list value.

https://developer.salesforce.com/forums/?id=906F0000000kC6cIAE
:::

+ [I need help. I've tried the suggestions for "We can't find a new Product Support case for Pyramid Construction" none of them worked.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007ajTIO)


:::note
have you done the first unit of this module ?

In this unit, you are asked to configure Type 

https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-support-processes-cases
:::

# Can't find a new Product Support case for Pyramid Construction.

[Set Up Case Escalation and Entitlements](https://trailhead.salesforce.com/ja/content/learn/projects/set-up-case-escalation-entitlements)

+ [Can't find a new Product Support case for Pyramid Construction.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000O9IWZ)

not getting the option for Product | Inverters

:::note
I found the issue in the first module they made us delete the product option which is why there is no product option therefore follow the steps of the first chapter module and add back in the product option. 

最初のモジュールで問題が見つかったので、製品オプションを削除しました。これが製品オプションがない理由です。最初の章のモジュールの手順に従って、製品オプションを追加し直してください
:::

+ [Create an escalation rule. I am receiving this message Step not yet complete in Mindful Unicorn Playground Can't find a new Product Support case for Pyramid Construction.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000Jgfoo)
+ [Create an escalation rule. I am receiving this message Step not yet complete in Mindful Unicorn Playground Can't find a new Product Support case for Pyramid Construction.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000Jgfoo)

:::note
In my case "Type" field doesn't have a value "problem" I  have added it from case "record types" and it worked.
Try to fill all value provided in the module it will work. 
The "Type" field was not on my page layout. I put it in and selected "Problem" and it finally worked. 

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000C4o26SAB
私の場合、「タイプ」フィールドに値「問題」がありません。ケース「レコードタイプ」から追加しましたが、機能しました。
モジュールで提供されるすべての値を入力してみてください。
「タイプ」フィールドがページ レイアウトにありませんでした。それを入れて「問題」を選択したところ、ようやく機能しました。
:::

+ ["Can't find a new Product Support case for Pyramid Construction."](https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000BuSCk)
+ [Trailhead cannot find a newly created Product Support Case](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007T5F2I)
+ [Create a Case Escalation Rule](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000JfNan)
+ [Create a Case Escalation Rule - No Case Found Error After Testing Rule](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007epmOi)

:::note
Go to Object Manager-->Cases-->Record Type-->Product Support--> Under Picklists Available for Editing Click edit next to Type-->Add Problem to Selected Values--> Create a new case with Type Problem.
:::

+ [We can't find a new Product Support case for Pyramid Construction.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000KCXum)

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/55b44407-bd3c-afb3-99de-5682a9c033c8.png)

:::note
have you done the first unit of this module ?
In this unit, you are asked to configure Type

https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-support-processes-cases

https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007ajTIO
:::



+ [意味が分からん](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V000074pCSR)

+ [How do I get the Product Support Case to show up to validate the challenge. Screenshots below and I have read the posts concerning this matter and corrected things and it still won't work. Thanks in advance for any help!](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V000077kB0H)

新しいプレイグランド

+ [Can anyone help me with Create a Case Escalation Rule on trailhead playground?](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007cmA5P)

:::note
I created a new playground from the beginning, and apparently the problem was in the creation of the picklist values. 

最初から新しいプレイグラウンドを作成しましたが、どうやら問題は選択リストの値の作成にあったようです。
:::


# Create Support Processes

**We can't find a case associated with the contact 'Pat Stumuller'**

+ [Set Up Case Escalation and Entitlements > Create Support Processes](https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000DeczfSAB)
+ [what does this mean? "Value does not exist or does not match filter criteria."](https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000BtBk0SAF)

:::note
Can you make sure that Pat exists as a contact? The error you're seeing happens when you try to link a record to another record that doesn't exist. You may need to create Pat under Contacts before creating the case. 

Pat が連絡先として存在していることを確認していただけますか?表示されているエラーは、レコードを存在しない別のレコードにリンクしようとすると発生します。ケースを作成する前に、連絡先の下に Pat を作成する必要がある場合があります。
:::

**Value does not exist or does not match filter criteria.'**

+ [Pat Stumuller の連絡先カードが認識されない](https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000Kh1yQ)

:::note
. I finally got the solution. I had to make contact name optional and it worked.

連絡先名をオプションにする必要がありましたが、うまくいきました。
:::


[Set Up Case Escalation and Entitlementsのエラーメッセージ](https://qiita.com/Keiji_otsubo/items/57ec7806d8558cec960c)

# Create Support Processes

+ [Cannot Add To "Customize Case Status."](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000PiYd2)

:::note
I figured it out.  Embarrassingly there was a hidden bullet in the copy/paste that Salesforce didn't like.

私はそれを考え出した。  恥ずかしいことに、コピー/ペーストには Salesforce が気に入らない隠し箇条書きがありました。
:::

#  Could not find an active case record type named 'Product Support' for the 'Product Support' support process.

+ [Hello people salesforce, please i want to know about this:](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000PerOL)

:::note
I thought I had the same problem with Billing,  It was only when I went back to "Support Processes" under the quick find,  I had not added Billing.  So I added it,  and then had to go to the object case and record type and adjust the Billing in there from Product support to billing. 

I had the same issue, you probably forgot to complete bullet point number 7 under "Create a Support Process", if you don't create the support process for "billing" it won't show up in the drop-off list. It's an easy fix.

Go back and add the support process, then you can go back to the record type, click edit and then select billing. 

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8RkkSAF

請求に関しても同じ問題があると思いました。クイック検索の下の「サポート プロセス」に戻ったときだけでした。請求を追加していませんでした。  そこで、それを追加し、オブジェクト ケースとレコード タイプに移動して、そこでの請求を製品サポートから請求に調整する必要がありました。 

私も同じ問題を抱えていました。おそらく、「サポート プロセスの作成」の箇条書き 7 を完了するのを忘れています。「請求」のサポート プロセスを作成しないと、ドロップオフ リストに表示されません。簡単な修正です。

戻ってサポート プロセスを追加し、レコード タイプに戻り、[編集] をクリックして、[請求] を選択します。
:::

+ [Modify Your Data Model](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007NA4Nc)

:::note
I found eventually that I had copied and pasted the wrong label and the system could not find the record type.

結局、間違ったラベルをコピーして貼り付けたため、システムがレコード タイプを見つけることができなかったことがわかりました
:::

+ [Could not find an active case record type named 'Product Support' for the 'Product Support' support process.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007akQWcSAM)

:::note
I have reviewed the issue in your org and found that Support process label has a typo. The Support Process label is entered as Prodcut Support.

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/290c4123-e92e-da03-6df6-02bad334adb8.png)

But it should be Product Support. I have renamed it properly and now the challenge is working as expected.
:::

回答者の中にも悪質なのがいるけど、質問者も...

+ [Modify Your Data: Could not find an active case record type named 'Product Support' for the 'Product Support' support process.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007cmMoU)

スペルミスだな

+ [【2025/01/28】Could not find an active case record type named 'Product Support' for the 'Product Support' support process.](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000KhDZo)

+ [【未解決】Could not find an active case record type named 'Billing' for the 'Billing' support process.](https://trailhead.salesforce.com/ja/trailblazer-community/feed/0D54S00000JfUlU)

+ [Cannot complete Modify Your Data Model Hands-On Challenge in the Customize an Org to Support a New Business Unit](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000Tjs0)

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/1f3f18b0-9a18-4e6d-930e-59a384fc79f1.png)

:::note
record type name is wrong Billings it should be Billing
:::


# Create an Automation with Flow Builder

+ [We can’t find the decision element ‘Large Account?’ with API Name ‘Large_Account?’ in the 'Notification: Case for Large Account' flow.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V000074VMXG)

:::note
If you have an old version of the flow, try deleting it

古いバージョンのフローがある場合は、削除してみてください
:::

+ [Create a Flow with Process Builder: ERROR: Step not yet complete in Cases We can't find the Process Builder Flow 'Notification: Case for Large Account'.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000HDt1C)

:::note
So I tossed out the Cases org I had done this in and created a new Cases Redo playground.  I started at the beginning of the module and copied and pasted every single thing being careful not to have extra spaces or punctuations and VOILA!  I don't know what was missing the first time around and I'm guessing it was something that wasn't typed/copied correctly.

そこで、これを行っていた Cases 組織を捨てて、新しい Cases Redo プレイグラウンドを作成しました。  モジュールの最初から始めて、余分なスペースや句読点が入らないように注意しながら、すべてをコピーして貼り付けました。  最初に何が欠けていたのかはわかりませんが、正しく入力/コピーされていなかったのではないかと思います。
:::

# The issue is you have only created "Product Support" support process and Billing support process is not created.

+ [ only the Product Support shows up](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007OYXpj)

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/c2011995-6835-ade7-59b7-c71aec3903a2.png)
https://trailhead.salesforce.com/trailblazer-community/download/file/0694V00000TV8mgQAD

:::note
The issue is you have only created "Product Support" support process and Billing support process is not created.

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/923df43b-c414-9d77-866c-028d72f0d540.png)
:::

# Could not find an active case record type named 'Billing' for the 'Billing' support process.

+ [【未解決】Could not find an active case record type named 'Billing' for the 'Billing' support process. ](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V000079SSbG)
+ [Modify your data Model : Receiving this error 'Could not find an active case record type named 'Billing' for the 'Billing' support process.' while verifying the step.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007eq2lsSAA)

:::note
組織の問題を確認したところ、請求レコード タイプの作成時に間違ったサポート プロセス (製品サポート)を選択したことが判明しました。

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/9ac6346d-ebc8-4489-f3f2-6164d77124f6.png)

請求レコード タイプを編集し、サポート プロセスを請求に変更したところ、チャレンジが期待どおりに動作するようになりました。
:::


# サポート プロセスを選択すると、「請求」のオプションが表示されるはずです。 しかし、「製品サポート」しかありません。

+ [Customize an Org to Support a New Business Unit - Modify Your Data Model](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007PiEYO)

:::note
I thought I had the same problem with Billing, It was only when I went back to "Support Processes" under the quick find, I had not added Billing. So I added it, and then had to go to the object case and record type and adjust the Billing in there from Product support to billing.

I had the same issue, you probably forgot to complete bullet point number 7 under "Create a Support Process", if you don't create the support process for "billing" it won't show up in the drop-off list. It's an easy fix.

Go back and add the support process, then you can go back to the record type, click edit and then select billing.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8RkkSAF

請求に関しても同じ問題があると思いました。クイック検索の下の「サポート プロセス」に戻ったときだけでした。請求を追加していませんでした。そこで、それを追加し、オブジェクト ケースとレコード タイプに移動して、そこでの請求を製品サポートから請求に調整する必要がありました。

私も同じ問題を抱えていました。おそらく、「サポート プロセスの作成」の箇条書き 7 を完了するのを忘れています。「請求」のサポート プロセスを作成しないと、ドロップオフ リストに表示されません。簡単な修正です。

戻ってサポート プロセスを追加し、レコード タイプに戻り、[編集] をクリックして、[請求] を選択します。
:::


# We can't find the service contract named '123-456789'.

+ [Units that create service contracts in entitlements are not cleared.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007YwG5g)

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/a19c828a-018e-807c-0762-6e9f9dfe3460.png)

:::note
Enter it in the Service Contract object, not the Contract object.

I think you configured it in this step.

https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/enable-entitlements-set-up-service-contracts
:::


# We can't find the flow 'Notification: Case for Large Account'.

+ [Step not yet complete in Playground We can't find the flow 'Notification: Case for Large Account'.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007cmR25)

:::note
I can see that there is a period added at the end of the flow label which causes the error.

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/91f3af8a-3a3f-78fb-b725-871af5a1d1fe.png)
:::

+ [Mensagem de erro: We can't find the flow 'Notification: Case for Large Account'.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007aixJo)


#　未分類

+ [Lookup に「請求」オプションが表示されないのはなぜですか?](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007erISE)

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/76c58d5b-8b37-93c5-e826-f4d3a598d515.png)

:::note
このレコードタイプを設定するオブジェクトはケースオブジェクトだと思います。

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/97f60050-e74d-0e1b-f6fa-a3f118c28449.png)
:::