★ We can't find the Entitlements related list on the Account page layout.


# 回答

:::note
https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000A98DcSAJ

I have same problem you. I got a big hint from Keiji (who make link to you), so I leave the answer what I solved.
Follow below step.
1. Edit the Record Type of Account
    Absolutely, you must got error message when deactivate Record Type.
    But push it.  SO you can see the profile list have usage of this Record Type.
![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/f5308a8a-bfd5-c8cb-a7d9-c9a491574317.png)

2. Click each Profile.
3. Go Record Type Setting (scroll down this page)

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/bf235fbd-c411-9263-2658-ec61d3a89b77.png)

4.Remove Selected Record Type

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/e90fbec5-5abb-d2bf-bbcc-c6ee4e221397.png)

You almost touch down. It is nine yard.
5. If you remove each profile's Selected Record Type, You can deactivate this Record Type.
6. After the check deactivate of that Record Type, You VERIFY again. 

That was my case when can't not find Entitlements in page layout of Account object.
:::

+ [Enable Entitlements and Set Up Service Contracts.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000OrFrT)
+ [I am having issues with "Set Up Case Escalation and Entitlements.-Enable Entitlements and Set Up Service Contracts."](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007ifsOT)

:::note
I had the same error and upon deactivating the record types in the profile I got it to work
同じエラーが発生し、プロファイルでレコードタイプを無効にすると、動作するようになりました
:::

+ [Getting this error even after adding entitlement related list on account page layout-" We can't find the Entitlements related list on the Account page layout.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000KhD5j)

:::note
Weird, I also had to deactivate the cutom record types that were added in an earlier project. Since these were assigned to user profiles, I had to go into each profile and change the Record Type Settings on Account back to Master.  

Once the record type was inactive I was able to proceed, 

奇妙なことに、以前のプロジェクトで追加されたカスタム レコード タイプも非アクティブ化する必要がありました。これらはユーザー プロファイルに割り当てられていたため、各プロファイルに移動して、アカウントのレコード タイプ設定 をマスターに戻す必要がありました。  

レコードタイプが非アクティブになったら、続行できました。 
:::




# 同じ質問

+ [Getting this error even after adding entitlement related list on account page layout-" We can't find the Entitlements related list on the Account page layout.](https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000KhD5j)
+ [We can't find the Entitlements related list on the Account page layout.](https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000A8nH2SAJ)
+ [Getting this error even after adding entitlement related list on account page layout-" We can't find the Entitlements related list on the Account page layout.](https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000G5jnK)
+ [We can't find the Entitlements related list on the Account page layout.](https://trailhead.salesforce.com/jentrailblazer-community/feed/0D54S00000G5jnK)
+ [【未解決】Cannot find Entitlements related list on Account page layout](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000NR3vm)
+ [【上記で解決】I can't reflect Entitlements related list on the Account page layout](https://trailhead.salesforce.com/ja/trailblazer-community/feed/0D54S00000JfCLG)

# 解説

+ [We can't find the Entitlements related list on the Account page layout.](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000JfCLGSA3)

+ [Cannot find Entitlements related list on Account page layout](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000NR3vm)

You need to deactivate record types for Accounts and Contacts.

You can do that by editing each record type and Deselecting 'Active'. 

If you get an error that it cannot be deactivated because its used by a Profile, click on each of these profiles, go to Object Settings>Accounts>Edit, under Record Types select Account Layout and deselect all other record types.

Once you did this for all relevant Profiles you should be able to deactivate that record type. Do this for all Account record types.

+ [Getting this error "We can't find the Entitlements related list on the Account page layout." tried all steps still getting same error. Anyone pls help to complete this challenge. Thanks in advance!](https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000Oszg6)


+ [エンタイトルメントを有効にしてサービス契約を設定するチャレンジでは、作成したエンタイトルメントを通じてケースを作成できないため、これを完了できません。ページ レイアウトをチェックして、ケースが関連リストの 1 つであることを確認しましたが、関連タブの下には連絡先のみが表示されています。](https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007eqiv8)

![image.png](https://qiita-image-store.s3.ap-northeast-1.amazonaws.com/0/328136/e16adf0f-7192-7762-3772-47a6256ebf56.png)

:::note
Please check this article.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8TFJSA3

Did you check with field level security for the object as in case of lookup relationship this problem occurs. So 
 
to display the Related List in Lightning, the Custom Object's Field Level Security must be set to "Visible" for all profiles (not set as "Hidden"). 
 
For more knowledge article see=> https://success.salesforce.com/answers?id=9063A000000l2GoQAI
:::