App: DoorDash

1-star reviews:
content: Terrible - I tried requesting a refund for a purchase I made and canceled, which wasn't even made for more than 5 mins. And was told they can't give me one. Use Uber Eats, guys!
content: Doordash just tried to bait and switch me. Added items to my cart, one of which had a deal for a free item for purchases over $20. As I'm checking out, after looking at my cart and confirming the coupon is there, the coupon disappears from the store after clicking continue on the summary screen but before I click confirm and the free item went to full price. Extremely disappointed and will now be looking at competing services.
content: I probably won't be using Door Dash again. I know that's not gonna make or break the company, but I was charged while my card was locked. I reached out to support who, for some odd reason, can't seem to find my card on file. I can't get a refund or receive credit due to the inconvenience, and twice the representatives said I'm sorry there's nothing they can do.
content: I wanted to cancel my order before they started and door dash doesn't let u will only cancel and not give u the whole amount u were going to pay mind you it is a order of 148.00 dollars and only return 25 dollars like what the hell, I pressed the button by mistake and it was seconds when I did press it the I wanted to cancel, and door dash is trying to steal money from me, now I can't cancel
content: scammy fees + overpriced compared to in person menu & not giving drivers enough and expecting people to pick up the tab after wringing them out for fees
content: it was good services at first and then started getting bad when they started charging my account with transactions that i wasn't aware of. very disappointed
content: Credit me 5$ after faulty irder
content: Normally don't write reviews, but it's not everyday that an app has robbed me of $70.00. I cancelled an order within seconds of ordering it, app said to give it three days to refund. I noticed my account had not been credited, not with the $7.81 that was supposed to have been reimbursed immediately or the $60.00 remaining. Customer service states will not receive any kind of refund. If I could put a negative star review I would. No food, no services, no credits, just str8 robbed, beware folks!!
content: Dashers are thieves I ordered 321 dollars worth of groceries I never received my groceries. Now I'm getting a run around for my refund. This is the second time Doordash has done this. They need to be sued maybe they'll get it together. Never using this app again
content: App errors told me my order was canceled, but the food and charge showed up later after we ordered other food and went to bed. Door Dash was not willing to issue a refund for the spiled food. I wish I could post the pictures of how asinine their help desk was.. I hate Uber, but at least they take care of their customers.

2-star reviews:
content: Constantly needs updating never shows what's actually the menu or in service
content: this order was wrong didn't get what I ordered the sandwich was wrong and the so called strawberry lemonaid with extra strawberries where not added and I was charged for it and it was very watery so I'm asking for a full refund this was not right at all this is usually OK but not this time at all , whatever was put in that sandwich make me sick to my stomach and it was not fresh tasted old , I will not be ordering from Starbucks for a while this is up setting cause I was hooked on Starbucks !
content: The app functions fine, the fees are just too numerous in this economy to bother using. Why is it that when I place $18 of food from one place in my cart, then go to check out the total becomes $29 and I havent even tipped the driver yet? Insane.
content: They often mess up my orders
content: It's way to difficult to apply credits from a gift card. Too much back and forth on my account. When the total is zeroed out, why do I still need to choose a payment method? Google....PayPal...credit card, etc.... If my DoorDash credit covers the bill, then that should be an option--DoorDash Credit/Gift card.
content: I ordered food for pick up. Went to Capital Lounge to pick up my food the cashier wouldn't give it to me because there was no name on my order. Mind you I showed the order the receipt and my cash app where it was paid from. Then called door dash they canceled the order but I still haven't received my $48+ back. It's been al.ost 7 days and no help or refund yet..
content: delivery is getting to expensive for delivery. customers and drivers.
content: why the automated tips so high? pay your drivers well. I don't want to tip 5.64 for a 12 dollar order. other apps suggested 6 dollars tip for 30 dollar order which is 20% and makes sense.
content: Out if the last 5 orders they have got 3 wrong just use uber. It's absolutely pathetic that they can't figure out how to get it right!
content: very expensive fees

3-star reviews:
content: wish they delivered to rural areas like instacart
content: food apps won't let me take off or add on specialty items
content: prices are crazy compared to just picking up these items yourself.
content: I love door dash. Though the drivers are always good I think that when I immediately cancel an order I shouldn't have to wait 5-7 days to have the money unlike other online orders. ✌️
content: first time using it and and so much cheaper yay!
content: always worth it to just pick it up yourself
content: Drivers Scammers, Be careful with Dasher Gurninder S. He steals food.
content: highway robbery
content: Not intuitive! App does not check your location before taking your order! So, it lets you compose your shopping cart (for an hour, in my case) for a store in my previous location, and there is no way to reach customer support if you caught the error before placing the order. Just unbelievable!
content: expensive

4-star reviews:
content: I have had many good experiences with Doordash, but lately, the drivers don't speak English or follow the delivery directions to bring the delivers to my front door and hand it to me. Instead, they leave it in my backyard. I find it weird because my front door is easier to find and deliver to.
content: A good app for disappointed people
content: me like food.
content: very smooth with the order and the process was easy
content: love it Convenient
content: convenient
content: little complicated to order
content: Ease of use
content: Fees are high but if you don't have a car it's great to be able to still get food
content: card didnt work good

5-star reviews:
content: Awesome driver service
content: GREAT PIZZA 🍕 GREAT PEOPLE ☝🏽❤️
content: I like food! With this app food comes to me! Now I just wish I had two mouth holes to put food in!
content: tell others
content: it's nice
content: I LOVE DOORDASHHHH
content: Love door dash I never have the normal half my meal is missing problems like U have with the others
content: Not sure if it is a good time to talk about it but I think it will be a good idea for me to say that I will be back hear to be honest with everyone
content: they have good offers at times
content: great