App: Uber Eats

1-star reviews:
content: Customer service is constantly avoided by Uber eats, my order is an hour late and in order to cancel I have to pay a cancelation fee which is majority of the initial paid amount. Dissatisfied is an understatement.
content: Says free delivery as your scrolling to draw you in... only to find out you do actually get charged! I'm pretty sure that's illegal to false advertise
content: Promo codes rarely work, they always find a reason not to honor them.
content: Uber eats stole money from my account after not delivering
content: Horrible experience! App allows to cancel shortly after placing order (within couple minutes) and will not warn you will be paying the full amount anyway. Best part? Will not refund un customer service is rather bunch of robo-like people that will not help. So you will pay for food you will not get and no refunds! Lovely!!! Scammers...
content: Nope! nope! nope! Never again it is no longer taking my cards including my black card I have 30k dollars available on my other cards I tried making a new account and it denied it and told me to contact customer service on a Sunday! No! I JUST WANT MY FING FOOD!
content: Low quality service. Restaurants bring what they want, not what you ordered, delivery could take hours, no excuses from anyone. But you very welcomed to pay for "Uber one" each month
content: Like almost all food apps this is terrible. Odds are your driver is going to get lost if not drive the opposite way from you until Uber itself cancels the order. I've had this exact issue in both the north east and north west multiple times. Also good luck with their AI customer service.
content: I placed an order at Wendy's, and only about 1/3 of the order showed up. They won't replace the items, and only offer a partial refund. I only recieved a soda and some fries this is not a meal, and now I need to reorder. This is absurd.
content: Worst customer service ever. They charge you in full if you want to cancel an order 1 minute after placing it. No human interaction. Everything is AI, so for special situations that actually need to talk to someone, you are fked. Some menu items and promotions aren't listed correctly and are placed in a way that will make you make a mistake in your order. Deliveries take too long ,which makes the food arrive cold or soggy. They want you to buy their stupid sub service to have fast delivery.

2-star reviews:
content: Besser als liferando
content: Poor customer service from the Uber app I've been trying to ask for help for the whole week and they keep sending automated messages
content: obviously scamming us all and we are letting it happen
content: The cost is at least hAlf of what you order or double
content: It's getting ridiculous waiting and an hour and a half every time I order due to drivers making stops and waiting on multiple orders.
content: The uber drivers have the option where they get two or more orders at once. However, wherever I get the delayed order, the food i get is cold and not how I want it that is fresh. That's why I order through uber and not skip or other apps. I'm very disappointed. I don't even know why is this option there. If you are delivering a food which should be delivered fresh and hot but it is delayed and delayed. So, what else can I expect. Never ordering again through this app.
content: glitchy and bad customer support
content: My restaurant app details is gone I login yesterday but it say again login then it's say no outlet link
content: they steal!
content: Getting worse these days Inaccurate when telling you what's happening with your order Always ALWAYS have to wait longer with no explanation

3-star reviews:
content: it was our the first experience. forcing to pay tips before placing order? so, order not placed yet, not ready yet, wasn't delivered yet, nobody knows, how was this service, but you can't place the order without tips. it's genius!
content: sometimes great a few times forgot items
content: Good service but things do go wrong sometimes.
content: App is great, but if you move into a new building or house, expect problems. I've been here for 2 months, and because the system does not recognize address because it's new,I can't get any delivery. But the best part is I been calling these places up and ask them if they deliver. And they can with out any of the uber fees. Thinking of now canceling uber eats and just calling them directly. I am saving at least 20.00 per delivery. Thanks for your problems, Uber eats. Now I am saving more money
content: cost too much for delivery. but generally on time
content: Fine, but shows restaurants that are closed and will switch your preferred drop off method on you and will no longer allow you to update/change it. Also forced you to use a pin on the "meet at door" option.
content: drivers have poor communication
content: easy to use, but depending on the vendor, food orders are wrong all the time, they don't like to give refunds or corrections, once I had a driver drove by my house and act like he delivered but he never did, I was out front waiting, Uber did not refund my money because he said he delivered it. I use other programs more as they take better care when there is an issue.
content: no coupons
content: The new search format is BS. When I search for pizza, I want to see restaurants that do pizza, not a hundred different pizzas from a hundred different restaurants. Please change it back.

4-star reviews:
content: Good app and helpful
content: Nice service 👌
content: best delivery service provided and very good selection of outlets.
content: excellent service see
content: Great experience
content: Convenient however promotions did not work for me. I applied a discount and the app crashed then wouldn't let me apply the discount again.
content: its sometimes it hard to pick something to eat so many choices
content: buena opción
content: good service but not enough discounts.
content: waiting o. cash back

5-star reviews:
content: Easy
content: very convenient and helpful
content: Really convenient for having to work from home
content: pretty dope tbh
content: its great to have a good selection of places to order from there's a couple places I would like to see added to them but that depends on the restaurants
content: thank to whom i pray to for Uber cause doodash are criminals
content: love y'all best thing ever 💘
content: very delicious food and very fast service. price is reasonable. thank you sushi katana i will come beck again and again
content: great service the food is always good and great delivery thanks
content: Good