U: I am in the centre of town and am looking for a restaurant.  Ideally it would be in the expensive price range.

S: We have many different types of restaurants that fit that description including Chinese, British and other styles. Any preferences?

U: Chinese food is okay are there any tables available for 7 people on Sunday at 17:45?

S: Perfect, I was able to book you a table at the Ugly Duckling, your reference number is IEFD0UBX.  Is there anything else that I can help you with?

U: Do they have decent food portions?
S: The portions at the Ugly Duckling as viewed by its customers as being large, generous, and acceptable for most, although some would disagree.