U: Hi, I'm looking for information on the Autumn House. It's a hotel.

S: When would you be staying there?

U: On Sunday.  I want to make sure it's the place I'm thinking of first.  Can you provide me with information about the hotel?

S: It is a guesthouse in the east and is cheap and has a 4 star rating.

U: Is the service from the staff friendly?
S: The majority of guests unfortunately felt that the staff at the Autumn House was a disappoint, rude, and unprofessional.