U: I need a particular hotel please.

S: We have many hotels to choose from. Is there a particular area of the city you would like to stay in?

U: I don't know.  But I do know the name of the hotel. It's the Lensdield Hotel.  I must book that exact hotel. It is important.

S: I have found The Lensfield Hotel located on 53-57 Lensfield Road. Would you like to book now?

U: yes for the weekend

S: To make sure I get the booking right, by the weekend you mean you want to stay for two nights starting Saturday? And how many people will be staying?

U: No I want to book starting on Wednesday for 2 people for 2 nights

S: I'm sorry but I was unable to book for those nights.  Would you like to try a different hotel?

U: Yes.  Please try to make a reservation in the same price range.

S: You are booked into express by holiday inn Cambridge which is in the expensive price range you wanted. The reference number is IC7AAXP6. Is there anything else?

U: Are there any onsite meeting or banquet facilities at Express by Holiday Inn Cambridge?

S: Lensfield Hotel does not have any meeting facilities. Is that all for now?

U: Does the hotel have a spa onsite?

S: No, the Express by Holiday Inn Cambridge does not have an onsite spa. Can I help you with anything else?

U: is there a wifi fee ?
S: No, when guests staying at the Lensfield Hotel they're not charged an additional fee for using the WIFI, however it's not the best quality.