U: I'm looking for a place to stay on the east side with 4 stars.

S: The a and b guest house is a 4-star rated guesthouse in the east with a moderate price range. Would you like to make a booking?

U: Is the staff welcoming? I would like it more if it is.
S: People differ in their opinions of the staff. Some people describe them as outstanding, but others say they were unprofessional.