U: Hello, can you help me with some information on a particular hotel?

S: Yes I can. May I have the name of the particular hotel please?

U: It is the Cambridge Belfry.  I think I have the correct name.

S: Yes, The Cambridge Belfry is a cheap hotel in the West.

U: Is the staff friendly and polite?
S: Opinion is split about the staff at Cambridge Belfry. They will take the luggage to your room and the receptionist is helpful; other customers have noted unprofessional behavior.