U: I need a 4 star hotel in the east, please.

S: Sure.  There are six different options in that area.  What were you looking for as far as price range and amenities?

U: It really doesn't matter. I don't need internet.  I just for sure want a 4 star place.

S: Might I suggest the Autumn House. It is a cheaper guesthouse that offers both free parking and free internet. Would you like more info for them?

U: What is their staff like as I want to stay somewhere where the staff is friendly?
S: The Autumn House has pretty bad reviews about their staff. Everyone except one person had bad things to say about them.