U: I need to know more about the Alexander bed and breakfast.

S: Alexander B and B is one of our higher rated guesthouses in the centre of town.  It is 4 stars, but is surprisingly cheap.  Can I get you any specific information?

U: Are the staff members happy and friendly?
S: Customers have stated that the staff were a joy, and that they go out of their way to make sure that you have what you need.