U: I'm looking for a hotel in the moderate price range. I definitely want a hotel, not a guesthouse.

S: Of course. There are two hotels in the north and one in the centre of town. Do you have a preference?

U: Is there anything to the west, preferably with a 4 star rating?

S: I'm sorry but nothing exists in the north with a 4 star rateing in the moderate price range. Could we try another area?

U: is there one in the cheap range?

S: No, there is not.

U: Oh goodness.  Can you check once again for a hotel, star 4, in the west.  Cheap is fine.

S: The cambridge belfry is located at back lane, cambourne. Do you need more information or would you like to book now?

U: Yeah book for 5 people

S: For how many days?

U: Will this start on Friday?

S: Ok i'm sorry but i'm confused. Would you like reservations? What day will it start? How many people?

U: I'm sorry for the confusion. I would like a reservation for five people for four nights, beginning Friday, at the Cambridge Belfry.

S: You are all booked and your reservation number is L76Y47ZV

U: Are the staff friendly, responsive and polite?
S: Two people said the staff at the Cambridge Belfry were not nice, two others said that they were very nice. It seems to be split. Would you still like to keep your reservation?