U: I'm looking for information on a hotel called the lensfield hotel.

S: The Lensfield Hotel is a 3 star hotel in the south area.  It offers internet and parking. Contact them at 01223355017. Thank you and have a great day!

U: Ummm...can you book that for me? Or do I have to call the hotel myself?

S: I can definitely do that for you - when would you like to arrive?

U: I need to stay for 5 nights. We'll be arriving on Monday.

S: how long is your stay? I am only showing the lensfield hotel, it has 3 stars and free internet and parking

U: Lensfield sounds perfect.  I will need 5 nights please.

S: And how many people will be staying?

U: 3 for 5 nights starting wednesday, and I need the reference # then too please

S: your all set reference # is N970M2RY. Something else I can help you with?

U: I need a cab by 12:30 too the contact # and car type will be most helpful

S: Is it Monday then? I want to make sure this is correct. (roles are reversed)

U: Yes it is Monday, sorry for any confusion

S: anything else I can assist you with today?

U: still need a cab by my booked time, 12:30 please

S: I need to know where you are traveling to

U: the hotel to the restaurant please

S: I am sorry we didn't reserve a table for you at any restaurant,  would you like to do that now?

U: yes, expensive french food for 3 people at 12:30 on monday

S: Sure, just need one more piece of info to complete your taxi booking. Which restaurant will the taxi be taking you to?

U: I need to make a reservation! An expensive french restaurant 3 people on monday at 12:30, I should have just called myself

S: I reserved a table at cote for you, ref # is ZLK6W3CY.

U: Can you tell me whether Cote has a nice outdoor dining area?
S: Yes, they have outdoor seating and customers have described it as being nice. Do you want any more information?