U: Hi, can you give me some information on a particular hotel?

S: Yes do you have the name of the hotel?

U: It's called the University Arms Hotel.

S: It is in centre of town and has 4 stars and is priced expensive.

U: As a major requirement, are their staffs accommodating and pleasant ?
S: According to the reviews I have on hand for that location, the opinions are mixed.  A third of reviews found the staff friendly and polite, while two thirds found them disrespectful, rude and not very responsive.