U: I need to find a hotel quick, can you make it happen?

S: Definitely! Do you have an area or price range in mind?

U: Yes, I'd like to stay in the East part of town.  I prefer something expensive also.

S: I have the express by holiday inn cambridge. 15-17 norman way, coldhams buisness park. Would you like to book there?

U: Wait, I need more information. Does this hotel have friendly staff working there?
S: According to the reviews I have on hand for that location, the opinions are mixed.  Half felt the staff were very friendly, and half found them a little unprofessional.