U: Hi, I'd like information on a particular hotel called the Kirkwood House.

S: It's a guesthouse in the north. It's moderately priced. Do you want me to book it?

U: Yes, please. I'll be traveling alone, arriving on Monday, and I need to stay for 5 nights.

S: Okay, so you would like the reservation for 6 days and five nights?

U: Yes, 5 nights starting Monday.

S: Okay I have booked you for 5 nights and your reservation number is 3A42D73D.

U: Is the staff hospitable?
S: No, unfortunately the Kirkwood House is seen as having a mixed staff that's unprofessional at times, and extremely friendly at others.