U: Yes, I am looking for a hotel by the name of the Autumn House. Can you tell me about it?

S: Yes, the Autumn house is on the East part of time, the prices are cheap and it's four stars.  Is there anything else you'd like to know?

U: Do the staff have great reviews as well?
S: The Autumn Guesthouse is said to have really unprofessional and unwelcoming staff. Lets look somewhere else.