U: Hi, I'm looking for the Bridge Guest House.  Can you give the information about it please?

S: The Bridge guesthouse is in the south and is in the moderate price range, it has a 3 star rating. Would you like a reservation?

U: Are the people that work there nice?
S: I'm seeing mixed reviews on the staff. Half of the guests were quite friendly while the other half was very unhappy with unprofessional and disrespectful service. Would you like me to find a place with better ratings?