U: Can you book me a room for 2 people for 2 days starting Friday at the express by holiday Inn in cambridge.

S: I can certainly help you with that. The Express by Holiday Inn is a great choice. So can you confirm that was Friday for 2 people, 2 nights?

U: Is the staff there friendly?
S: The staff is friendly even at night, and there is twenty-four-seven front desk help. One guest did call them "a little unprofessional" but provided no details.