U: Hi, can you give me some information on places to stay for my upcoming trip?

S: Certainly, we have many fine guest houses and hotels in Cambridge. Is there anything specific you were looking for, to help narrow it down?

U: I'm looking for a 2 star hotel with free wifi.

S: Thanks for that information. What area are you looking to stay in?

U: The area doesn't matter I would like an expensive hotel if you can find one.

S: The express by holiday inn cambridge is located in the east and meet your criteria.  Shall I book you a room?

U: Do they have a really nice staff at the hotel?
S: The express by holiday inn has gotten reviews that state that the staff is unprofessional, as well as ones that state the staff is friendly even late at night.