U: i am looking for a particular hotel. Its name is called archway house.

S: Archway House is a moderately priced 4 star hotel in the North that offers free parking and internet. Would you like me to make a reservation?

U: Is their staff known for being friendly, polite, and responsive to the needs of their guests?
S: According to some guests they where immediately greeted by friendly staff, but other previous guests have stated that the staff as not friendly nor did they offer assistance.  They also called the staff unprofessional.