U: i am looking for a place to stay. The hotel should have a star of 4 and should include free parking.

S: Do you have an area or price range in mind? And do you want a hotel or a guesthouse?

U: Price doesn't really matter, but the centre of town might be better.

S: I have a cheap guesthouse and an expensive hotel in the center. I recommend the hotel - the University Arms.

U: How is the service at this hotel?
S: The reviews on service is not very good with guests saying the staff was disrespectful, rude, unresponsive, and unhelpful. There were guests who said the staff was friendly and polite. Would you like me to find another place with better staff ratings?