U: I need to know more about the Alexander bed and breakfast.

S: Alexander B and B is one of our higher rated guesthouses in the centre of town.  It is 4 stars, but is surprisingly cheap.  Can I get you any specific information?

U: I would like to make a booking for book it for 5 people and 3 nights starting from wednesday.

S: Yes, I can book it now.

U: Is there a reference number associated with the booking?

S: Hi, I'm the supervisor, I have taken over for the rep, my apologies, you booking is set, the reference number is VY2TZJWT.  Can  I help with anything else?

U: Are the rooms in this hotel clean?
S: Three of the reviewers said that the rooms were quite clean and even one was given a plate of cookies when arriving. Only one thought the room was less than satisfactory.