U: Hi there. I'll be coming into the centre of town to visit relatives. Can you help me find a place to stay?

S: I can definitely help with that. I have about 5 different hotels and guesthouses that are in the centre of town. Do you prefer a hotel or guesthouse?

U: I'd like it to be expensive. 4 star rated.

S: The University Arms Hotel is in the centre of town, falls in the expensive price range, and has 4 stars. Would you like to book a room?

U: How friendly is the staff there?
S: The staff have been called out by previous customers for their poor attitudes, and that they were difficult, and unhelpful. A minority of people did not have a difficult time with staff.