U: Hi! I need a place to stay in the centre of town.

S: I have 3 hotels and 2 guest houses in that area. What is your price range going to be?

U: Expensive price range would be just fine.

S: University Arms Hotel is in the centre and the price range is expensive. Would you like to book a room or get more information?

U: I would like more information. How welcoming are the staff?
S: According to the reviews I have on hand for this location, the opinions are mixed.  One third found them friendly and polite, and two thirds found them unresponsive, unhelpful, disrespectful and rude.