U: I am coming to cambridge and heard about a bed and breakfast called finches.

S: It is a lovely guesthouse on the west end boasting cheap prices and a 4 star rating! Would you like their address or phone number perhaps?

U: Can you just tell me if a friendly staff works there?
S: From what I see no the reviews, it seems there are more complaints than compliments. While one guest thought the staff was quite friendly, the others found them to be unprofessional and did not seem to understand the frustration of the guest concerning an issue. Would you like to look into some other places with better staff reviews?