U: Hi, I am looking for a hotel to stay in in east cambridge.

S: Certainly, there are 6 guesthouses, and one hotel. Do you have any preferences I should include?

U: The hotel in question ideally would be in the expensive price range. It doesn't need to have free parking, though.

S: Your best bet would be the Express by Holiday Inn Cambridge. It is an expensive 2-star hotel in the east area of town with free wifi and free parking.

U: I'm concerned about the low rating, it is important for me to have a friendly and conscientious staff can you tell me about that?
S: The Express has some mixed reviews. Some guests say the staff was friendly even late at night and other guests say the staff was unprofessional and they didn't care to talk to them. Would you like to know more about them?