U: I am looking for a restaurant called Cocum.

S: That's a very nice Indian restaurant on the west side of town. Would you like the phone number or a reservation?

U: I'd like a reservation, please. I'd need it for Monday, 14:00, and for one person. I'll need the reference number.

S: Your reservation at Cocum at 14:00 for 1 person was successful. Your Reference number is : PD01ZLA3.

U: Thank you. I am also looking for a particular hotel. It's called Home From Home.

S: Home from home is a 4 star guesthouse in the north area with wifi and parking. Would you like to make a reservation?

U: Does it have a clean bathroom?
S: Five previous customers at Home for Home had negative things to say about the bathrooms. Two have said the bathrooms were spotless.