U: I'm looking for a hotel with at least a three-star rating.

S: We have 6 hotels and guesthouses that have 3 star ratings. Is there a particular part of town, or a particular price range that you're interested in?

U: I'm not to worried about price but the hotel needs to have free wifi.

S: The gonville hotel is in the centre and the lensfield hotel is in the south.They both have free wifi. Would you like me to book one for you?

U: Not just yet.  I'm just getting info now.

S: Understood.  Do you need anything else then?

U: Oh I forgot to mention I would actually like something in the moderate price range.

S: We have 4 to choose from now. Any other preferences?

U: Are they all guesthouses?

S: Yes, they are all guesthouses. Can I suggest the hamilton lodge, a 3 star, moderately priced guesthouse with wifi, in the north area?

U: Please give me the number to the hamilton lodge.

S: Certainly. It's 01223365664. Would you like me to book it for you?

U: Tell me about the staff, are they friendly?
S: The Hamilton Lodge has split views of its service quality; some saying that the staff violated privacy and were unprofessional, while others say that the workers were amazing.