U: Hello, can you help me find information about Finches Bed and Breakfast in Cambridge?

S: Finches bed and breakfast is a guesthouse in the west area. It is a 4 star cheap guesthouse that offers free parking and internet. Would you like a  reservation?

U: Yes please! I'd like the reservation to be for 2 people for 4 nights starting on Sunday.

S: Alright, the booking was successful, your reference number is: LT8DPU71. Is there anything else I can do for you today?

U: Are the staff polite?
S: The staff at the Finches Bed and Breakfast is found to be unprofessional and frustrating to the majority of guests, however, some were satisfied with the service.