U: I need to find a place to stay in town

S: We have five hotels located in the Centre. Do you have a specific price range?

U: Not really, but I do want a 4-star hotel with free parking and wifi.

S: I have 2 places that fit that criteria. Would you prefer a hotel or guesthouse?

U: I would prefer a hotel, thank you.

S: The University Arms Hotel meets all of your criteria. Would you like me to book it for you?

U: Are the staff there warm and welcoming?
S: The University Arms Hotel has one positive and two negative reviews for their staff. Some said they were disrespectful and no responsive.