U: I would like to book a train for Saturday.

S: Where would you like to go to?

U: I'll be catching the train at Birmingham New Street and take me to Cambridge.  Anytime after 12:30 is great.

S: TR0680 will depart at 12:40 and arrive 163 minutes later at 15:23. The trip will cost 60.08. Would you like to book?

U: Yes. Please book for 8 people.

S: Will you be needing a reference number?

U: Yes I need the reference number.

S: OK, you have 8 seats reserved on TR0680. The total fee is 480.64 GBP payable at the station. Reference number is : WUCRXXMG.

U: I also need a very CHEAP hotel with free wifi, not necessarily free parking though

S: I have the Cambridge Belfry. It is a cheap hotel located in the west. It's 4 star rated and offers free wifi and parking. Do you need a room?

U: Are the staff available 24/7?
S: The staff that works at the Cambridge Belfry has both positive and negative reviews as some felt as if they were unprofessional, and others believed that them to be polite.