U: I would like to get some information about a local restaurant and a hotel please. Include the best options for me.

S: Ok, lets start with a hotel, any preference of type, area or price range?

U: The hotel that I am looking for is called Gonville. I would like to book it for 8 people for 2 nights, starting on Wednesday.

S: Booking was successful. Reference number is : 0NVL3745. Do you need anything else?

U: Will the staff be nice to me when I get there?
S: Past guests of the Gonville hotel say that the staff was friendly, professional and always willing to help.