U: Can you tell me about the city centre north b and b hotel?

S: It's a guesthouse in the north. It's cheap, and has free wifi and parking. Would you like a room?

U: I would like a place with welcoming and attractive staff.
S: People disagree in terms of how they found the staff. On the one hand, they are said to be extremely friendly and helpful, but on the other, one customer said the staff left a poor taste in her mouth.