U: I'm looking for a 4 star hotel with free wifi.

S: Okay, there are a lot of places that might work for you. Do you have a certain area in mind?

U: Yes, I'd like to stay in the east and also need free parking.

S: I found 5 hotels for you! The Allenbell looks nice, would you like to book that?

U: Is the Allenbell a hotel or a guesthouse?

S: The Allenbell is a low cost guesthouse.

U: Do the people who work there act nice?
S: Some customers said that the staff was friendly, but other said that they were unprofessional, and unfriendly which ruined their vacation, and housekeeping was not daily.