U: Hi, can you find the hotel Kirkwood House?

S: Yes. Kirkwood House is a 4-star, moderately-priced, guesthouse in the north. It includes free parking and internet. Would you like me to book this for you?

U: I'm considering it. How friendly is the staff?
S: According to the reviews I have on hand for this location, the opinions are mostly positive.  One quarter found the staff very unprofessional, while three quarters found them welcoming, friendly, helpful and sometimes unbelievably so.