U: i'm looking  for a particular hotel

S: I'll be happy to find information on the hotel. What hotel would you like me to look up for you?

U: Finches Bed and Breakfast. I would like to book it for 1 person and 4 nights, start date on Wednesday. Can you also provide me with reference number?

S: I have made your reservation. Your reference number is 97RYHJTP.

U: Is the staff friendly and easy to deal with?
S: Finches B&B gets mixed reviews on their staff. Some guests said the staff was friendly and welcoming while others thought they were unprofessional and uncaring. Would you like to know more about them?