U: I am looking for information in Cambridge

S: Okay! What would you like to know?

U: My best friend told me about a great place they stayed at. It was called Finches Bed and Breakfast. Can you tell me a little about that place?

S: I would be happy to get you that information. It's a guest house located in the west area of town. What else would you like to know?

U: I think I am ready to book. Can you get me a booking for 8 people for 4 nights, starting from Sunday?

S: Booking was successful. Your reference number is PEA9MNU6. Will that be all for today?

U: Actually, I need some information on a train heading into Cambridge.

S: Where will you be traveling from?

U: I want to leave Bishops Stortford and arrive in Cambridge by 12:00, please.

S: TR2061 arrives by 06:07. Will that do?

U: May I cancel my train ticket later?

S: A full refund is available for a train cancellation, otherwise it is 12 GBP fee. Would you like me to book it and if so, for how many people?

U: Am I allowed to change my ticket at a later date since my itinerary is not confirmed?

S: You will need to apply for a refund and buy another ticket. Do you want to make a reservation?

U: Yes please book that for 8 people and provide me with the reference number.

S: Okay, you're all set. I've booked your trip on train TR2061. The total cost is 80.8 GBP, payable at the station, and the reference number is HI5QN7N7.

U: Is there a fee for wifi there?
S: No, customers that have stayed previously at Finches Bed and Breakfast mention that there's no fee for their WIFI.