U: Hello, are there any centrally located hotels in Cambridge with free parking?

S: There are a few hotels that meet your criteria. Would you be interested in the Alexander Bed and Breakfast? It has four stars with cheap prices.

U: The hotel should be in the expensive price range.

S: There are 2 hotels in the expensive price range. One has 3 stars and one has 4 stars.

U: Let's go with the 4 star option. I'd like to book it for two people and three nights starting from thursday.

S: Booking was unsuccessful. Would you like to book another day or a shorter day?

U: Please try to book a 1 night stay.

S: The booking was successful at the University Arms Hotel. Your reference number is: E7AK16IK. Would you like the phone number?

U: This isn’t one of those hotels with surly staff, right?
S: Reviewers have mixed things to stay about the staff at this hotel, with some saying they are rude and unhelpful, and others stating they are friendly and polite.