U: I need an expensive place to stay.

S: There are several options. Which part of town would you like?

U: Please look in the centre of town.

S: What star rating would you like?

U: I don't have a star rating preference but it needs to have free wifi.

S: I have Gonville Hotel at Gonville Place.  Would you like to book a room there?

U: Do they mention anything about having a friendly staff?
S: Yes, there are comment about the frienliness of the staff, including comments that they were well trained, super friendly, and professional.