U: Hi, I am trying to plan a trip and need some help with a train.  I'm not familiar with trains at all unfortunately.

S: Don't worry, I should be able to help you. Do you know which station you'll be leaving from or going to?

U: I'm departing from leicester and I need to leave on friday.  Thank you for helping!

S: What is your destination?

U: I'm going to Cambridge.

S: Is there a time you would like to arrive by?

U: 11 pm and I want it for three people

S: TR6539 will arrive by 22:54. Booking was successful, the total fee is 113.4 GBP payable at the station. Your reference number is IE5RK2IG. Do you need anything else?

U: I also need a place to stay.

S: We have many great places to stay. What area would you like and do you have a price range?

U: I would like a guesthouse, rated 3 stars, in the north with free parking. I have 8 people and I want to stay for 5 nights starting on Friday.

S: I was able to book hamilton lodge, reference number is 7CAKIXH2.

U: Is this hotel known for the friendliness of their staff?
S: The staff at Hamilton Lodge can be quite rude and unprofessional, but some guests have be pleased with the friendly service they received.