U: Hi, I'm looking for a hotel called finches? It's a bed and breakfast.

S: There were no matches found.

U: I need to book a room for 4 starting on thursday for 4 nights called finches please. It's a bed and breakfast.

S: Unfortunately, I am not finding a match for a business by that name. Would you like me to try and find another place?

U: No let me call back,maybe I have the wrong name.

S: What else can I do for you?

U: I stayed at Finches last year.  Can you please look for it again?

S: I was able to find the hotel but the booking was unsuccessful, do you have any other hotel you'd like to try?

U: Do you have another hotel in that same price range?

S: The cambridge belfry is in the same area and the same price range. It's rated 4 stars.  Should I try to book it?

U: Can you tell me if the staff there are nice and welcoming?
S: Some of the guests of The Cambridge Belfry said that the staff was unfriendly and rude while others say that the staff was polite and kind.