U: I am looking for a particular hotel. Its name is called kirkwood house

S: Kirkwood house is located in the north and is moderately priced. Want me to book you a room?

U: Please book a room for 3 people for 3 nights starting on Wednesday. Can I have a reference number?

S: Your booking was successful. Reference number is : VHYO8IC0.

U: Thank you, does this hotel have staff that is friendly?
S: The staff at the Kirkwood House is extremely helpful and friendly, but some felt as if the service was unprofessional.