U: Can you check the availability at the University Arms Hotel for five people?

S: What day would you like to book?

U: Thursday please.

S: For just one day?

U: Actually for 5 nights and there will be 5 of us staying

S: Sure thing! Your reference number is LW8PBD97.

U: Are the staff cool at that place?
S: While some guests have encountered disrespectful and rude staff at the University Arms Hotel, a couple were found to be polite and friendly.