U: I need some information on the A and B Guest House.

S: the a and b guest house is a 4 star hotel with free wifi. it is in the east part of town.

U: Thank you, I need to book for 7 people and 3 nights starting on thursday.  Can they set that up for me.

S: Booking was successful. Reference number is : FBDR5BNR.

U: So you need to arrive on Thursday after 11:00 am to check-in.

S: That is correct. Anything else I can do for you?

U: Are the rooms clean and spotless?
S: Previous reviewers have noted that the rooms weren't cleaned properly. Would you like me to look for another option?