U: Are there any 4 star hotels in Cambridge?

S: How many days will you stay and how many people will be staying with you?

U: Firstly, before that, I need a hotel that includes free wifi and parking, and needs to be in the cheap price range.

S: There are 8 options. Do you want to specify hotel type or area?

U: A hotel is fine if you have it please.

S: The only hotel that fits is on the west side. It's called The Cambridge Belfry. Does that sound like it will work for you? I can book it if you like.

U: That is fine. I need it for 8 people starting Monday for 4 nights. Can I please have the reference number as well?

S: The booking was unsuccessful? Would you like to try for a different day or a different number of days?

U: Can you try it for 2 nights?

S: They do indeed have rooms for you for two nights. Your reference number is QX5FHJVD. Is there anything else I can do for you today?

U: Are they known for having a friendly staff to deal with?  That's what I like.
S: There are differing opinions concerning the friendliness of the staff. They are described as polite and super nice, but they have also been described as unprofessional.