U: I am looking for a hotel to stay at located in the centre.

S: Ok. There are 3 hotels located in the centre of town. They are in the moderate and expensive price ranges. Do you have a preference?

U: I would like expensive, please.

S: The Gonville Hotel has 3 stars, and the University Arms Hotel has 4. Both meet your other criteria. Would you like to book a room at one of these?

U: Yes, you can.  I'll try the Gonville.

S: I'll be happy to do that for you. How many people are in your party?

U: Please book for 4 people.

S: What is your arrival day and number of days you wish to stay?

U: I will be arriving on Sunday and staying for 3 nights. And there will be 2 people, not 4.

S: Okay, your room is reserved. The reference number is SWVV72FS. Is there anything else I can help with?

U: Are the rooms very clean?
S: Unfortunately, guests who stayed at Gonville hotel say that the room was not as clean as it should have been.