U: Hello, I am trying to find a place to stay that has free wifi and 3 stars. Do you have anything like that?

S: I have 5 results that match your criteria, do you have a certain area of town you'd like to stay in or a price range you're looking for?

U: Are any of them a hotel? I don't want a guesthouse.

S: Yes there are two hotels. One in the centre and one in the south. Any preference?

U: No preference, I need it for 2 nights starting from Monday for 3 people, and I need a reference number please.

S: OK, you are booked into the Gonville Hotel, located in the center of town on Gonville Place. The reference number is G6FAO56J.

U: Do you know if it's quiet there?
S: The Gonville has some mixed reviews with some guest saying the plays was really quiet while others said the hotel was noisy everywhere. Would you like me to find a more quiet hotel?