U: Hi, I could sure use some help with my planning.  I am looking for a particular hotel.

S: Can you please tell me the name of the hotel you are looking for?

U: The name of the place is called a and b guest house.

S: a and b guest house located 124 tenison road is can i book it for you?

U: Can you check on the room cleanliness ratings, I need a spotless room
S: The A and B guest house has some bad reviews about its cleanliness. Some guests wish it could be cleaner.