U: I'm looking for a cheap Italian restaurant.

S: How about Pizza Hut City Centre?  I hear it is very good.

U: I s it located in the north?

S: No, that one was in the Centre.  But, da vinci pizzeria is in the north

U: Da Vinci Pizzeria is fine can you book a table for one for Monday at 12:00?

S: I will book it for you,is there anything else I can do for you ?

U: Yes, what about the reference number?

S: My system is down and I am unable to book at the moment.  Here is their # 01223351707 or we can try again later.  Sorry for inconvenience.

U: Wow, really? Could you try again please?

S: My apologies, this is actually a system issue and i cannot book.   I have reported in, in the meantime do you need other information?

U: I will try back later for the reference number. Could you find me a place to stay that is near the restaurant?

S: There are several in the moderate to cheap range. Do you have a star preference?

U: no stars would work for me.

S: I would recommend city centre north b and b. Would you like me to book that?

U: the place needs to have constant internet however
S: They have great internet available, unfortunately it comes with fees on top of your room charges. Want to book it?