U: I need a place to stay in the east.

S: Of course! We have multiple places to choose from. There is one hotel and the rest are guest houses. What kind of price range are you looking at?

U: It should be an expensive 2 star hotel.

S: I can recommend Express by Holiday Inn Cambridge. Would you like to book it?

U: Do they have a reputation for having helpful, attentive staff?
S: Sometimes the staff there can be unprofessional, according to customer reviews, but sometimes they are very helpful as well!