U: I need a cheap place to stay in the centre of town, please.

S: There aren't many cheap places in the center, but I can recommend the Alexander B&B. They have 4 stars, despite being a cheap place.

U: Okay, I would like a booking please.

S: I'd be happy to help you with that booking.  Just tell me how many are in your party, and what nights you are looking for accommodation.

U: Yes, I need a hotel for 2 for four nights starting Wednesday.  Please send me the reference number once booked.

S: You are booked for 4 nights starting Wednesday for 2 people. The reference number is 11SD75ME. May I help you with anything else?

U: Is the room spotless?
S: Spotless?  Nobody's perfect!  However, reviews on cleanliness at Alexander B&B are generally positive, with only one reviewer stating they were not acceptably clean.