U: I need to take a train to Bishops Stortford on Thursday.

S: I can definitely help you with that.  Do you have a particular time of day you want to depart?

U: My schedule is somewhat flexible but I need to arrive by 14:00.

S: The TR2929 can get you there by 12:07, it departs at 11:29, can I book you for tickets?

U: Yes I would like a booking for 5 people.

S: Okay, the booking was successful. The total cost is 50.5 GBP and it can be paid at the station. The reference number is OOGHNZGW.

U: Thank you.  I also need information on the Gonville Hotel.  Can you look at that for me?

S: Yes, of course. What would you like to know?

U: Is the staff at the hotel friendly?
S: The staff at the Gonville Hotel is said to be well-trained, polite, super friendly, and overall professional.