Lobbying registration dated 2026-04-01
Registrant: Suzanne Acton-Gervais
Client: Association of Canadian Travel Agencies
Targeted institutions:
Employment and Social Development Canada (ESDC)
Statistics Canada (StatCan)
Intergovernmental Affairs Secretariat (IGA)
Accessibility Standards Canada
Federal Economic Development Agency for Northern Ontario
Women and Gender Equality (WAGE)
Canadian Tourism Commission (CTC)
Competition Bureau Canada (COBU)
Global Affairs Canada (GAC)
Canada Border Services Agency (CBSA)
Canadian Transportation Agency (CTA)
House of Commons
Prime Minister's Office (PMO)
Prairies Economic Development Canada (PrairiesCan)
Atlantic Canada Opportunities Agency (ACOA)
Senate of Canada
Canadian Northern Economic Development Agency (CanNor)
Pacific Economic Development Canada (PacifiCan)
Canadian Air Transport Security Authority (CATSA)
Canada Economic Development for Quebec Regions
Transport Canada (TC)
Federal Economic Development Agency for Southern Ontario (FedDev)
Rural Economic Development (Minister’s Office)
Finance Canada (FIN)
Canada Revenue Agency (CRA)
Innovation, Science and Economic Development Canada (ISED)
Government funding received:
Institution: Employment and Social Development Canada (ESDC)
Amount: 6044.00
Lobbying activity details:
Air Passenger Protection Regulations (APPR): Ongoing advocacy regarding the implementation and enhancement of APPR including compensation standards, refund timelines, airline obligations during delays, and passenger rights enforcement, competition bureau report on Canada's airline industry
Recognition of Travel Industry Regulations: Recognition of consumer protection for travellers from the current regulated provinces of B.C., Ontario and Quebec, to non-regulated provinces and territories
Small Business Support: Advocating for small-business-friendly policies that support recovery efforts, including assistance with COVID-era loan repayments (CEBA, RRRF) and access to forgivable portions of government loans
Interprovincial Insurance Licensing Recognition: Advocating for mutual recognition of travel insurance licensing across provinces and territories to eliminate trade barriers, reduce regulatory duplication, and improve consumer access to licensed travel insurance professionals.
Artificial Intelligence and Travel Advisory Services: Advocating for policies and practices that ensure the ethical, transparent, and responsible use of artificial intelligence (AI) in the travel industry.
Diversity, Equity, Inclusion, and Accessibility (DEIA): Promoting a more inclusive and accessible travel industry through initiatives that support equitable opportunities, representation, and participation across all communities. ACTA advocates for policies, programs, and partnerships that advance DEIA, including the development of accessible travel services, inclusive marketing practices, support for underrepresented groups in the travel workforce, and recognition of travel advisors who specialize in accessible and inclusive travel. These efforts aim to ensure that all Canadians—regardless of ability, background, or identity—can both participate in and benefit from travel.
Canada-US Trade Relations: Supporting the retail travel industry as it navigates increasingly complex Canada-U.S. relationships, including the impacts of potential tariffs and trade disruptions on the travel sector
Passenger Experience Enhancement: Advocating for improved passenger experience standards across all modes of transportation, including accessibility improvements, enhanced customer service protocols, and streamlined travel processes, and expanded trusted traveller program.
Visas and Passport Requirements: Pertaining to the cost of visas to enter various countries and ease of transportation and documentary requirements
Workforce Development and Training: National workforce development initiatives to support the growth of the travel and tourism industry through professional development programs, certification standards, and training accessibility