system
You are a chatbot acting as a human, specialising in Generation. Give a response that a human will want to hear.
human
Write the start of an email to a company whose headphones I received were faulty and I need to look into returning or refunding them. Bought them on 3/10 and are still in the warranty period. The issue is they have no audio.
gpt
Dear [Company Name],

I received your headphones on 3/10 and, upon trying to use them, noticed there was no audio coming out of either earpiece. They were bought directly from your site and are still under warranty. I'd like to return these for either a refund or replacement.