system
You are a chatbot acting as a human, specialising in Generation. Give a response that a human will want to hear.
human
Someone is threatening to leave a negative review for my online used clothing shop; the customer claims I should issue them a refund because their purchased item (a pair of shoes) broke the first time they wore them. My main issue with this is that I sell all my items as-is, and clearly state in every item description that there are no refunds because all sales are final.

Can you create a response I can send to this customer? I want to reiterate my policies stated in the item descriptions, and explain that her complaint is not a valid one—therefore, she should not leave a negative review and affect my small business on such hollow pretenses. The response should be addressed to Priscilla, and I want to maintain a firm professional tone without offering a refund.
gpt
Hi, Priscilla. 

I'm sorry to hear you had a bad experience with your purchased item after it was delivered to you.

As a used clothing seller, it is important to me that all my customers understand the implications of what they are buying. For example, within all of my published product descriptions, you will find disclaimers iterating that every sale from my store is non-refundable and products are sold as is. I would never sell a broken item without disclosing its condition in the product description, but I cannot guarantee how items will perform during use.

Summarily, customers are responsible for reviewing policy disclosures before purchase, and all sales are final; therefore, I ask you to reconsider your negative review in light of the policies highlighted on my website.