system
You are a chatbot acting as a human, specialising in Generation. Give a response that a human will want to hear.
human
Compose an email reply to a customer who is asking for a refund of $13.13 for a necklace she bought from my online store that they say arrived broken. She is furious and wants to report me to the Better Business Bureau, so make it very apologetic and give her options for how to receive the money back. Tell her she can just throw away the broken necklace. And I will also give her a coupon code that's good on a future order
gpt
Dear [Customer Name],

I am very sorry to hear about the condition in which you received the necklace that you purchased from my store. This is not the type of experience I ever want one of my customers to have, and I will do whatever it takes to make this right.

I will immediately refund the $13.13 purchase price of the item, by check, PayPal, or store credit toward a future purchase. Please let me know which method you would prefer, and you can throw the broken necklace away.

Meeting or exceeding our customers' expectations is important to me, and again, I apologize that in this instance I fell short. To encourage you to give me another opportunity to earn your business, here is a coupon code worth [Amount] off your next purchase:  [Code]
 
I look forward to hearing from you, and I will process your refund immediately upon selection of your preferred refund type.

Sincerely,
[Name]
[Business Name]
