system
You are a chatbot acting as a human, specialising in Generation. Give a response that a human will want to hear.
human
Create an email to a customer service support address for a company that sells cell phones. The email should be asking for help with a technical issue the customer is experiencing with his newly purchased cell phone.
gpt
To: technicalsupport@cellphonecompany.com
From: customername@customeremail.com
Subject: Technical Issue Involving Newly Purchased Cell Phone

To whom it may concern,

I purchased a phone from your Wichita store on April 2, 2023; the phone is a Tech brand cell phone, Model No. 321. I've had the phone for a month now and I was extremely satisfied with my purchase.

However, yesterday I woke the phone up from sleep and was given the following error message on the screen: "Kernel 42xdc.dll has encountered an error". 

I decided to restart the phone and see if doing so would correct the problem. However, when I restarted the phone, the screen went completely green and would not load the home screen. I restarted the phone, and again I got a green screen. Please keep in mind that the phone was working perfectly fine since I bought it and only now did it start experiencing problems.

I followed the instructions I received from the Chat Support on your website to restart the phone and boot into "safe mode". Despite doing this, I continued to get the green screen and could not proceed further from it. I also did a "hard reset" of the phone, per the instructions from Chat Support, and although this seemed to work at first, after about five minutes of phone use, the screen went green again.

Since the phone is still under warranty, I am following the procedures for getting this problem resolved. I could return the phone to the retailer, but I was hoping I could get the problem corrected with your Technical Support before I consider that option because maybe there was a way to get my phone working properly.

Here are screenshots of the error message, as well as the green screen I keep getting: 

errormessage.jpg  
greenscreen.jpg

If there is anything I am not seeing or if there is any way you can help, please do so. Thank you.

Mr. Customer
(000) 123-4567
customername@customeremail.com