Renegotiating health care : resolving conflict to build collaboration /
Marcus, Leonard J.
Dorn, Barry C.
McNulty, Eric J.
San Francisco, Calif. : Jossey-Bass,
c2011.
"This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field"--Provided by publisher.
Includes bibliographical references and index.
"This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field"--Provided by publisher.
Health planning
Conflict management.
Negotiation.
Medical policy
Medical care
Conflict management
Negotiation
Medical policy
Medical care
Health planning