Difficult conversations in a week /
Manser, Martin.author.
Manser helps you develop your conversational skills for the workplace. He offers help to new and aspiring managers who need to deliver bad new in a appraisal, or work with problem colleagues. By developing your active listening skills and the art of asking incisive questions, you can make difficult conversations easier.
Manser helps you develop your conversational skills for the workplace. He offers help to new and aspiring managers who need to deliver bad new in a appraisal, or work with problem colleagues. By developing your active listening skills and the art of asking incisive questions, you can make difficult conversations easier.
Introduction -- Sunday. Why are some conversations difficult? -- Monday. Manage your emotions -- Tuesday. Prepare well -- Wednesday. Listen carefully -- Thursday. Treat colleagues with respect -- Friday. Seek change -- Saturday. Build trusting relationships -- How to thrive in a tough economic climate -- Answers to end of chapter questions.
Communication in personnel management.