The customer-driven culture : a Microsoft story : six proven strategies to hack your culture and develop a learning-focused organization /
Lowdermilk, Travis,author.
Hammontree, Monty,author.
Includes bibliographical references (pages 162-167) and index.
Microsoft Corporation.
Microsoft Corporation.
Customer relations.
Consumer satisfaction.
Organizational change.
Consumer satisfaction.
Customer relations.
Organizational change.