Implementing ITIL configuration management /
Klosterboer, Larry.
Upper Saddle River, N.J. ; London : IBM Press/Pearson,
c2008.
Includes index.
Overview of configuration management -- Gathering and analyzing requirements -- Determining scope, span, and granularity -- Customizing the configuration management process -- Planning for data population -- Putting together a useful project plan -- Choosing the right tools -- Implementing the process -- Populating the configuration management database -- Choosing and running a pilot program -- Communication and enterprise roll out -- Building a configuration management team -- The many uses for configuration information -- Measuring and improving CMDB accuracy -- Improving the business value of configuration management.
Configuration management.
Information technology
Management information systems.