CMMI for services : guidelines for superior service /
Forrester, Eileen C.
Buteau, Brandon L.
Shrum, Sandy.
Upper Saddle River, N.J. ; London : Addison-Wesley,
c2010.
"CMMI-SVC, Version 1.2"--P. [1] of cover.
Includes bibliographical references and index.
Capability maturity model (Computer software)
Software engineering.