Information technology in the service society : a twenty-first century lever /
National Research Council (U.S.).Committee to Study the Impact of Information Technology on the Performance of Service Activities.
National Research Council (U.S.).Computer Science and Telecommunications Board.
National Research Council (U.S.).Commission on Physical Sciences, Mathematics, and Applications.
Washington, D.C. : National Academy Press,
1994.
Includes bibliographical references.
Impacts of information technology at the industry level -- Impacts of information technology at the enterprise level -- Impacts of information technology at the activity level -- Improving decision making about information technology -- Information technology in services: implications for public policy.
Information technology.
Service industries