Talk in action : interactions, identities, and institutions /
Heritage, John.
Clayman, Steven.
Chichester : Wiley-Blackwell,
2010.
Includes bibliographical references (p. [288]-303) and indexes.
Introduction -- Part I. Conversation analysis and social institutions: 1. CA: some theoretical background -- 2. Talking institutions into being -- 3. Five dimensions of institutional talk -- Part II. Calls for emergency service: 4. Emergency calls as institutional talk -- 5. Emergency calls: gate-keeping and entitlement to service -- 6. Emergency calls under stress -- Part III. Doctor-patient interaction: 7. Patients' presentations of medical issues: the doctor's problem -- 8. Patients' presentations of medical issues: the patient's problem -- 9. History taking in medicine: questions and answers -- 10. Diagnosis and treatment: medical authority and its limits -- Part IV. Trials, juries and dispute resolution -- 11. Trial examinations -- 12. Jury deliberations -- 13. Informal modes of dispute resolution -- Part V. News and political communication: 14. News: turn-taking and its consequences -- 15. News: question design in the news interview and beyond -- 16. News: replies and responses -- 17. Interaction en masse: audiences and speeches -- Conclusion -- Appendix: transcription conventions -- References.
Conversation analysis.
Dialogue analysis.