Customer care : peripheral or essential? /
Sweet, Sheila.
East, Elizabeth.
Lord, Geoffrey.
Scottish Natural Heritage (Agency).Information & Library Services,former owner.StEdNL
Museum Development Company.
Carnegie United Kingdom Trust.
Conference on Customer Care(1991 :York, England)
Milton Keynes : Museum Development Co.,
c1992.
"Carnegie United Kingdom Trust."
Sticker attached to inside front cover: Information & Library Services, Scottish Natural Heritage; Barcode on inside front cover: Scottish Natural Heritage Library.
Museums.
Museum attendance.