Managing health service delivery.
Open University.B796 Course Team.
Great Britain.NHS Training Directorate.
[Milton Keynes] : Open University,
[1993.]
Contents: Bk. 1, Responding to customers -- Bk. 2, Managing for quality -- Bk. 3, Designing for service -- Bk. 4, Managing for customers -- Bk. 5, Acquiring goods and services -- Bk. 6, Managing technology -- Resources file, bks. 1-3, & 4-6 -- Course guide (distance learning version) -- 1 video cassette (VC0685) -- Video notes -- Portfolio guide -- 1 audio cassette (AC1820) -- Guideline for mentors -- Fault card -- Errata -- Contents checklist.