Improving the quality of East and West European public services /
Löffler, Elke.
Vintar, Mirko.
Aldershot : Ashgate,
c2004.
Papers presented at the third meeting of the Working Group on Public Sector Quality, held within the annual conference of the Network of Institutes and Schools for Public Administration in Central and Eastern Europe held in Cracow, Poland, in April 2002.
Includes bibliographical references.
Local government
Municipal services
Government productivity
Total quality management in government
Internet in public administration