Connecting across cultures : the helper's toolkit /
Hays, Pamela A.
Thousand Oaks, Calif. ; London : SAGE Publications,
c2013.
Includes bibliographical references and index.
Introduction -- Diversity is unavoidable, and that's a good thing -- The starting place : knowing who you are -- Creating a new awareness : what you didn?t learn in school -- The invisible boundary : how privilege affects your work and life -- But everyone i know agrees with me : the influence of family and friends -- That's not what i mean : effective, respectful communication -- Say what? : why words matter -- Making the connection : the four relationship vitals -- Keeping a connection, even when the signal is faulty -- When the golden rule isn't working : respectful conflict resolution -- Conclusion.
Multiculturalism.
Culture.
Interpersonal relations.