Qualitative research : good decision making through understanding people, cultures and markets /
Keegan, Sheila.
London : Kogan Page,
2009.
Qualitative research is a powerful tool which plays a part in conducting marketing research into customer value analysis, branding and naming, new product launch, customer satisfaction and market segmentation, among other marketing areas. Its techniques include all types of focus groups, in depth one-one-one interviews, intercept studies and observational research. Because of its importance in determining buyer attitudes and beliefs it has been growing exponentially. The author, a psychologist and market research practitioner, outlines the history of qualitative research, its purpose and role, its relationship to quantitative research, ethical issues it provokes, and how to analyze, interpret, and communicate research results. She presents different theoretical models within which qualitative research operates and uses case studies to show how these frameworks differ between the UK, Europe, the US and other countries.
Includes bibliographical references (p. [252]-256) and index.
Market research: the big picture -- How 'qualitative' fits within the wider world of research -- The nature of qualitative research -- The business of qualitative research -- Research issues that call for qualitative methods -- Qualitative research methodologies -- Improving interviewing (and other) skills -- Research stimuli -- Projective techniques -- Consumer input to idea generation and development -- Designing a qualitative research project -- Managing a qualitative research project -- The 'hidden' processes of analysis and interpretation -- Communicating qualitative research outcomes -- Multi-country qualitative studies.
Qualitative research is a powerful tool which plays a part in conducting marketing research into customer value analysis, branding and naming, new product launch, customer satisfaction and market segmentation, among other marketing areas. Its techniques include all types of focus groups, in depth one-one-one interviews, intercept studies and observational research. Because of its importance in determining buyer attitudes and beliefs it has been growing exponentially. The author, a psychologist and market research practitioner, outlines the history of qualitative research, its purpose and role, its relationship to quantitative research, ethical issues it provokes, and how to analyze, interpret, and communicate research results. She presents different theoretical models within which qualitative research operates and uses case studies to show how these frameworks differ between the UK, Europe, the US and other countries.
Marketing research.
Qualitative research.