e-Government for Better Government [electronic resource] /
Organisation for Economic Co-operation and Development.
Organisation for Economic Co-operation and Development.
Lau, Edwin.
Paris : OECD Publishing,
2005.
Information and communication technology (ICT) offers an array of tools that can be used to help government services become more agile, responsive, seamless and accountable.  This book looks at new thinking and practice in OECD countries in five different areas:   Making electronic services more responsive to the needs of citizens and businesses; Improving the links between traditional and electronic services; Identifying common processes in government to achieve economies of scale, reduce duplication, and provide seamless services; Measuring and demonstrating the costs and benefits of ICT investments; Bringing a whole-of-government perspective to e-government initiatives.  
Foreword; Table of Contents; Introduction; User-focused E-Government1; Multi-Channel Service Delivery1; Approaches to Common Business Processes1; The Business Case for E-Government1; E-Government Co-ordination; Conclusion
"The report was prepared by Edwin Lau" -foreword.
Also published in French under the title: Études de l'OCDE sur l'administration électronique : vers une meilleure administration.
Includes bibliographical references.
Information and communication technology (ICT) offers an array of tools that can be used to help government services become more agile, responsive, seamless and accountable.  This book looks at new thinking and practice in OECD countries in five different areas:   Making electronic services more responsive to the needs of citizens and businesses; Improving the links between traditional and electronic services; Identifying common processes in government to achieve economies of scale, reduce duplication, and provide seamless services; Measuring and demonstrating the costs and benefits of ICT investments; Bringing a whole-of-government perspective to e-government initiatives.  
Internet in public administration
Electronic government information
Information technology
Public administration
OECD e-Government Studies