The enthusiastic employee : how companies profit by giving workers what they want /
Sirota, David,1933-
Mischkind, Louis A.
Meltzer, Michael Irwin.
Indianapolis, Ind. : Wharton School Pub.,
c2005.
Enthusiastic employees outproduce and outperform. They step up to do the impossible. They rally each other in tough times. Most people are enthusiastic when they're hired: hopeful, ready to work hard, eager to contribute. What happens to dampen their enthusiasm? Management, that's what. This book draws on 30 years of research and experience to show you exactly what managers do wrong and what they should do instead. Drawing on detailed case studies and employee attitude surveys in hundreds of companies, the authors offer research-proven solutions, not fads, nostrums, or phony shortcuts. Along the way, you'll identify the dollars-and-cents business case for high employee morale, learn exactly what employee morale means, and discover the specific management practices that offer the greatest positive performance impact.
Includes bibliographical references (p. 335-346) and index.
Acknowledgments -- About the authors -- Introduction -- Part I. Worker motivation, morale, and performance. Chap. 1. What workers want--the big picture -- Chap. 2. Employee enthusiasm and business success -- Part II. Enthusiastic workforces, motivated by fair treatment. Chap. 3. Job security -- Chap. 4. Compensation -- Chap. 5. Respect -- Part III. Enthusiastic workforces, motivated by achievement. Chap. 6. Organization purpose and principles -- Chap. 7. Job enablement -- Chap. 8. Job Challenge -- Chap. 9. Feedback, recognition, and reward -- Part IV. Enthusiastic workforces, motivated by camaraderie. Chap. 10. Teamwork -- Part V. Bringing it all together. The total organization culture--and how to change it -- Chap. 11. The partnership organization -- Chap. 12. Translating partnership theory into partnership practice -- Part VI. Appendices. Appendix A. Survey administration and population composition -- Appendix B. Reliability and validity of the data -- Appendix C. Job satisfaction . demographic, occupational, and regional breaks -- Appendix D. Comparisons with other norms -- Appendix E. The Readiness questionnaire -- Endnotes -- Index.
Enthusiastic employees outproduce and outperform. They step up to do the impossible. They rally each other in tough times. Most people are enthusiastic when they're hired: hopeful, ready to work hard, eager to contribute. What happens to dampen their enthusiasm? Management, that's what. This book draws on 30 years of research and experience to show you exactly what managers do wrong and what they should do instead. Drawing on detailed case studies and employee attitude surveys in hundreds of companies, the authors offer research-proven solutions, not fads, nostrums, or phony shortcuts. Along the way, you'll identify the dollars-and-cents business case for high employee morale, learn exactly what employee morale means, and discover the specific management practices that offer the greatest positive performance impact.
Employee morale.
Employee motivation.
Job satisfaction.
Success in business.