The handbook of behavioral operations management : social and psychological dynamics in production and service settings
Bendoly
Wezel, Wout vanContributor
Bachrach, Daniel GContributor
Bendoly, ElliotContributor
This handbook provides easy-to-access insights into behavioural phenomena common to production and service settings. The text provides ready-to-play games and other activities that allow instructors to demonstrate the phenomena in class and corporate training settings, and applicable prescriptions for practice. The text relates biases and heuristics leveraged by workers and managers to their motivations and the complex real-world dynamics of a variety of operations management and supply chain contexts.
Bibliographic Level Mode of Issuance: Monograph
Includes bibliographical references and index.
This handbook provides easy-to-access insights into behavioural phenomena common to production and service settings. The text provides ready-to-play games and other activities that allow instructors to demonstrate the phenomena in class and corporate training settings, and applicable prescriptions for practice. The text relates biases and heuristics leveraged by workers and managers to their motivations and the complex real-world dynamics of a variety of operations management and supply chain contexts.
Description based on online resource; title from home page (viewed on April 8, 2015).
Production management
Management science
Mechanical Engineering
Engineering & Applied Sciences
Industrial & Management Engineering