Information Systems Outsourcing [electronic resource] : Enduring Themes, Global Challenges, and Process Opportunities /
Hirschheim, Rudy.editor.
Heinzl, Armin.editor.
Dibbern, Jens.editor.
The notion of outsourcing – making arrangements with an external entity for the provision of goods or services to supplement or replace internal efforts – has been around for centuries. The outsourcing of information systems (IS) is however a much newer concept but one which has been growing dramatically. This book attempts to synthesize what is known about IS outsourcing by dividing the subject into three interrelated parts: (1) Traditional Information Technology Outsourcing, (2) Information Technology Offshoring, and (3) Business Process Outsourcing. The book should be of interest to all academics and students in the field of Information Systems as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.
Includes index.
Overview -- Outsourcing in a Global Economy: Traditional Information Technology Outsourcing, Offshore Outsourcing, and Business Process Outsourcing -- Traditional IT Outsourcing -- Promoting Trust and Relationship Commitment through Service Level Agreements in IT Outsourcing Relationship -- Exploring the Role of Initial Trust, Initial Distrust, and Trust through Knowledge Sharing in IT Outsourcing: From a Service Receiver's Perspective -- Building and Integrating Core IT Capabilities in Alignment with the Business: Lessons from the Commonwealth Bank 1997–2007 -- Information Technology Workforce Skills: The Software and IT Services Provider Perspective -- Is There an “Information Technology Outsourcing Paradox”? -- A Story of IT Outsourcing from Early Experience to Maturity -- Strategic Dependence on the IT Resource and Outsourcing: A Test of the Strategic Control Model -- The Effects of Outsourcing Announcements on Market Values of Swiss Firms: An Event Study -- Firm Strategic Profile and IT Outsourcing -- In Context Outsourcing: Between Solution Making and Context Making -- Reaching Across Organizational Boundaries for New Ideas: Innovation from IT Outsourcing Vendors -- IT Offshoring -- Offshoring and Outsourcing in the PC Industry: A Historical Perspective -- The State of IS Research on Offshoring -- Transactive Memory and the Transfer of Knowledge between Onsite and Offshore IT Outsourcing Teams -- Global Sourcing in a Developing Country Context: Organizing IS Resources to Develop Local Knowledge -- Pulling Offshore and Staying Onshore: A Framework for Analysis of Offshoring Dynamics -- Turnover Intentions of Indian IS Professionals -- Relocating Routines: The Role of Improvisation in Offshore Implementation of Software Processes -- A US Client's Learning from Outsourcing IT Work Offshore -- The Impact of Cultural Differences in Offshore Outsourcing: Case Study Results from German–Indian Application Development Projects -- Determinants of Service Quality in Offshore Software Development Outsourcing -- Business Process Outsourcing -- The Impact of Process Standardization on Business Process Outsourcing Success -- Offshore Business Process Outsourcing to India: Two Australian SME Case Studies -- From Professional Dominance to Market Mechanisms: Deinstitutionalization in the Organizational Field of Health Care.
The notion of outsourcing – making arrangements with an external entity for the provision of goods or services to supplement or replace internal efforts – has been around for centuries. The outsourcing of information systems (IS) is however a much newer concept but one which has been growing dramatically. This book attempts to synthesize what is known about IS outsourcing by dividing the subject into three interrelated parts: (1) Traditional Information Technology Outsourcing, (2) Information Technology Offshoring, and (3) Business Process Outsourcing. The book should be of interest to all academics and students in the field of Information Systems as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.
Information technology.
Business—Data processing.
Management.
Organization.
Planning.
IT in Business.
Management.
Organization.