Introduction to ITIL [electronic resource] /
Great Britain.Office of Government Commerce.
[London] : TSO,
[2005]
"ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems".
Title from disc label.
In PDF format.
"ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems".
System requirements: Windows with Acrobat versions 5,6 or 7.
Information technology
Information technology
Available for use on a standalone workstation within the library for single users. Disc will require installation.