Success Factors in Logistics Outsourcing [electronic resource] /
de Grahl, Alexander.author.
Business relationships between customer firms and their logistics service providers represent an increasingly important element of today’s supply chains and thus, the success of such logistics outsourcing relationships has crucial relevance for the competitiveness of a supply chain. With his three papers on success factors in logistics outsourcing, Alexander de Grahl provides relevant insights regarding this important research question. In detail, adopting different perspectives in the three papers, the work shows how logistics service providers, customer firms and the two parties together can contribute to successful logistics outsourcing relationships.
Description based upon print version of record.
Foreword; Acknowledgements; Table of Contents; List of Figures; List of Tables; List of Abbreviations; I. Introduction; References Introduction; II. The Flexibility of Logistics Service Providers and its Impact onCustomer Loyalty; 1. Introduction; 2. Literature Review; 3. Theoretical Background and Conceptual Model; 3.1. The Resource-based View; 3.2. Conceptual Model; 4. Research Methodology; 4.1. Sample Design; 4.2. Respondents; 4.3. Measurement Scales; 4.4. Results; 5. Discussion; 5.1. Results Interpretation; 5.2. Managerial Implications; 5.3. Limitations and Future Research; 6. References
7. AppendixIII. Logistics Outsourcing Interfaces: The Role of Customer; 1. Introduction; 2. Theoretical Background and Conceptual Model; 2.1. Customer Partnering Behavior; 2.2. Logistics Outsourcing Performance; 2.3. Conceptual Model and Research Hypotheses; 3. Research Methodology; 3.1. Sample Design and Respondents; 3.2. Measurement Scales; 3.3. Results; 4. Results Discussion; 5. Managerial Implications; 6. Limitations and Future Research; 7. References; 8. Appendix; IV. Relational Behavior in Logistics; 1. Introduction; 2. Theoretical Background; 2.1. The Norms Concept and Relational
2.2. Logistics Outsourcing Performance3. Conceptual Model and Research Hypotheses; 4. Research Methodology; 4.1. Sample Design and Respondents; 4.2. Measurement Scales; 4.3. Results; 5. Discussion; 5.1. Results Interpretation; 5.2. Managerial Implications; 5.3. Limitations and Future Research; 6. References; 7. Appendix; V. Final Conclusion; References Final Conclusion
Dissertation-- Friedrich-Alexander-Universität Erlangen-Nürnberg, 2011.
Includes bibliographical references.
Business relationships between customer firms and their logistics service providers represent an increasingly important element of today’s supply chains and thus, the success of such logistics outsourcing relationships has crucial relevance for the competitiveness of a supply chain. With his three papers on success factors in logistics outsourcing, Alexander de Grahl provides relevant insights regarding this important research question. In detail, adopting different perspectives in the three papers, the work shows how logistics service providers, customer firms and the two parties together can contribute to successful logistics outsourcing relationships.
Production management.
Operations Management.