Understanding intercultural communication /
Ting-Toomey, Stella.
Chung, Leeva C.,1965-
New York ; Oxford : Oxford University Press,
c2005.
"Instructor's manual/Test program and Interactive student study guide available".
Includes bibliographical references and index.
1. Why study intercultural communication? -- 2. What is intercultural communication? -- 3. What are the essential cultural value patterns? -- 4. What are the keys to understanding cultural and ethnic identities? -- 5. What is culture shock? -- 6. What is the relationship between language and culture? -- 7. What are the major differences in intercultural verbal styles? -- 8. What are the different ways to communicate nonverbally across cultures? -- 9. What causes us to hold biases against outgroups? -- 10. What are the best ways to manage intercultural conflict? -- 11. What are the challenges in developing an intercultural-intimate relationship? -- 12. What are the communication issues facing a global identity? -- 13. How can we become ethical intercultural communicators?
Intercultural communication.
Culture shock.
Language and culture.
Cross-cultural orientation.