Thinking for a living : how to get better performance and results from knowledge workers /
Davenport, Thomas H.,1954-
Boston, Mass. : Harvard Business School Press,
c2005.
Includes bibliographical references (p. [211]-216) and index.
What's a knowledge worker, anyway? -- How knowledge workers differ, and the difference it makes -- Interventions, measures, and experiments in knowledge work -- Knowledge work processes -- Organizational technology for knowledge workers -- Getting personal : developing individual knowledge worker capabilities -- Investing in knowledge workers' networks and learning -- The physical work environment and knowledge worker performance -- Managing knowledge workers.
Knowledge workers.
Knowledge management.
Intellectual capital.