Management : meeting and exceeding customer expectations /
Plunkett, W. Richard(Warren Richard)
Attner, Raymond F.
Allen, Gemmy.
Australia ; United Kingdom : Thomson/South-Western,
c2005.
Includes passcode to InfoTrac College edition, the Online Library (WWW.infotrac-college.com).
Includes bibliographical references (p. 701-720) and index.
Management.