Practical plans for difficult conversations in medicine : strategies that work in breaking bad news /
Buckman, Rob.
Baltimore, Md. : Johns Hopkins University Press,
2010.
Includes bibliographical references and index.
Some "can't go wrong" tips -- Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol -- Managing conflict and escalation : the HARD protocol -- Giving information effectively : the SAFER protocol -- Some particularly difficult conversations -- Conclusion : putting it all together and making a difference in communication.
System requirements: Standard DVD player or on your computer with Microsoft Windows 98, 2000, XP, Vista, 7 or later operating system or an Apple Mac OS 8.1 or later operating system, with the following minimum system requirements: P3 700 MHz processor, 128 MB of RAM, 100 MB of free hard disk space, 102x768 screen resolution, DVD-ROM drive.  Some computers with Windows XP may require an MPEG decoder.
Physician and patient.
Bad news.
Interpersonal communication.