Failure to communicate : how conversations go wrong and what you can do to right them /
Weeks, Holly.
Boston, Mass. : Harvard Business Press,
c2008.
Includes bibliographical references (p. [227]-228) and index.
Anatomy of hard talks -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Caught up in emotions -- Out of emotion's grip: increasing skill -- Working blind in the "breakdown gap" -- Out of the breakdown gap: strategy and tactics -- Conclusion: getting back on track.
Business communication.
Interpersonal communication.
Oral communication.