Critical Success Factors of Change Management [electronic resource] : An Empirical Research in German Small and Medium-Sized Enterprises /
Fritzenschaft, Tim.author.
Change management is omnipresent in organisations as companies have to transform constantly. This applies not only to large corporations operating in an international context, but also to small and medium-sized enterprises (SMEs). Yet executing a change project is accompanied by great challenges and most change initiatives are not entirely successful. Despite the fact that SMEs are the backbone of the German economy little empirical work has been done concerning change management in these companies. Tim Fritzenschaft explores the issue how SMEs can deal with resistance to change and which critical success factors of change management are most important in a transformation project.   Contents Resistance to Change Critical Success Factors of Change Management Success and Failure in Change Projects   Target Groups Teachers and students of Business Management and Business Administration Executives, Project Manager in small and medium-sized enterprises    The Author Tim Fritzenschaft studied at the Universities of Heilbronn (M.A) and West London (M.Sc) and is currently working on his doctoral thesis.
Description based upon print version of record.
Foreword; Acknowledgments; Abstract; List of Contents; List of Figures; List of Tables; List of Abbreviations; 1. Introduction; 2. Objective of the Research; 3. Methodology; 4. Literature Review on Change Management; 4.1 Terminology; 4.1.1 Term I: Change Management; 4.1.2 Term II: Change Project; 4.1.3 Characteristics of Change Projects; 4.2 Three-Step Model of Change; 4.3 Resistance to Change; 4.3.1 Characteristics of Resistance; 4.3.2 Reasons for Resistance; 4.3.3 Emotional Phases of a Transition; 4.3.4 Dealing with Resistance; 4.4 Critical Success Factors of Change Management
4.4.1 Eight Steps to Successful Change (Kotter)4.4.2 Twelve Success Factors in Change Processes (Gerkhardt); 4.4.3 Key Findings of Other Empirical Researches; 5. Empirical Research; 5.1 Reasons for Change; 5.2 Success and Failure in Change Projects; 5.3 Critical Success Factors of Change Management; 5.3.1 Phase I: Prepare and Create Readiness for Change; 5.3.2 Phase II: Execute Change; 5.3.3 Phase III: Consolidate Change; 5.4 Statistical Analyses and Review of Hypotheses; 5.4.1 Hard and Soft Critical Success Factors; 5.4.2 Phase Comparison; 5.4.3 Willingness to Change
6. Conclusion and RecommendationsBibliography; Appendix; Appendix A: Questionnaire (German); Appendix B: Questionnaire (English); Appendix C: Cover Letter I (German); Appendix D: Cover Letter I (English); Appendix E: Cover Letter II (German); Appendix F: Cover Letter II (English); Appendix G: Cover Letter I Reminder (German); Appendix H: Cover Letter I Reminder (English); Appendix I: Cover Letter II Reminder (German); Appendix J: Cover Letter II Reminder (English); Appendix K: Statistical Analysis I; Appendix L: Statistical Analysis II; Appendix M: Statistical Analysis III
Appendix N: Statistical Analysis IVAppendix O: Statistical Analysis V; Appendix P: Statistical Analysis VI; Appendix Q: Statistical Analysis VII; Appendix R: Statistical Analysis VIII; Appendix S: Statistical Analysis IX; Appendix T: Statistical Analysis X; Appendix U: Statistical Analysis XI; Appendix V: Statistical Analysis XII; Appendix W: Statistical Analysis XIII; Appendix X: Statistical Analysis XIV; Appendix Y: Statistical Analysis XV
Includes bibliographical references.
Change management is omnipresent in organisations as companies have to transform constantly. This applies not only to large corporations operating in an international context, but also to small and medium-sized enterprises (SMEs). Yet executing a change project is accompanied by great challenges and most change initiatives are not entirely successful. Despite the fact that SMEs are the backbone of the German economy little empirical work has been done concerning change management in these companies. Tim Fritzenschaft explores the issue how SMEs can deal with resistance to change and which critical success factors of change management are most important in a transformation project.   Contents Resistance to Change Critical Success Factors of Change Management Success and Failure in Change Projects   Target Groups Teachers and students of Business Management and Business Administration Executives, Project Manager in small and medium-sized enterprises    The Author Tim Fritzenschaft studied at the Universities of Heilbronn (M.A) and West London (M.Sc) and is currently working on his doctoral thesis.
Business.
Management science.
Management.
Personnel management.
Business and Management, general.
Management.
Human Resource Management.