Planning, protection and optimization ITIL  V3 intermediate capability handbook /
Kinnear, George.
Lewin, Tricia.
Sowerby, John A.
Stationery Office (Great Britain)
itSMF UK.
London : Stationery Office,
2010.
Also available in a pack of 10 copies (ISBN 9780113312733). On cover: OGC portfolio product. Pocketbook from the Official Publisher of ITIL. Published in association with itSMF UK.