The crisis manager : facing, disasters, conflicts, and failures /
Lerbinger, Otto.
New York ; London : Routledge,
2012.
Rev. ed. of: The crisis manager : facing risk and responsibility. 1997.
Includes bibliographical references and index.
Understanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.
Crisis management.
Conflict management.