Intelligent kindness : rehabilitating the welfare state /
Ballatt, John,author.
Campling, Penelope,1958-author.
Maloney, Chris,1959-author.
"The enthusiastic reception for the first edition of this book has prompted us to produce a second. We were delighted by the interest from people thinking about and working in public services beyond health care, although the book had been unapologetically health focused. Eight years have passed, and although the issues we addressed are still very much with us, times have changed. 'Austerity' has bitten hard into the UK's public services, especially social care. Developments in policy, technology, organisation and practice have affected health and social care, separately and together. Mindful of this, we have extended our reach to consider both sectors and, to an extent, the wider world of 'welfare'. Hence our new subtitle: 'rehabilitating the welfare state'. We have expanded our narratives, case studies and references accordingly, believing that the issues and perspectives in each field illustrate important points for all"-- ǂc Provided by publisher.
Includes bibliographical references and index.
Chapter 1 The Heart of the Matter -- Chapter 2 Rescuing Kindness -- Chapter 3 A Politics of Kindness -- Chapter 4 Building the Case for Kindness -- Chapter 5 Managing Feelings of Love and Hate -- Chapter 6 The Emotional Life of Teams -- Chapter 7 Cooperation and Fragmentation -- Chapter 8 On the Edges of Kinship -- Chapter 9 Unsettling Times -- Chapter 10 Free to Serve the Public? -- Chapter 11 Blame -- Chapter 12 The Hostile Environment -- Chapter 13 The Pull towards Perversion -- Chapter 14 Cultivating Intelligent Kindness -- Chapter 15 Rehabilitating the Welfare State.
"The enthusiastic reception for the first edition of this book has prompted us to produce a second. We were delighted by the interest from people thinking about and working in public services beyond health care, although the book had been unapologetically health focused. Eight years have passed, and although the issues we addressed are still very much with us, times have changed. 'Austerity' has bitten hard into the UK's public services, especially social care. Developments in policy, technology, organisation and practice have affected health and social care, separately and together. Mindful of this, we have extended our reach to consider both sectors and, to an extent, the wider world of 'welfare'. Hence our new subtitle: 'rehabilitating the welfare state'. We have expanded our narratives, case studies and references accordingly, believing that the issues and perspectives in each field illustrate important points for all"-- ǂc Provided by publisher.
Great Britain. National Health Service.
Medical personnel and patient
Medical personnel
Medical care
Medical ethics
Kindness