Personalising public services Understanding the personalisation narrative
Needham, Catherine.
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
Description based upon print version of record.
Includes bibliographical references and index.
9. Conclusion: personalised futuresAssembling personalisation; The future for personalisation in social care; Personalisation beyond social care; A progressive personalisation; Conclusion; References; Index.
The origins of personalisationHow personalisation spreads: From transfer to translation; A shifting narrative; Conclusion; 6. Delivering person-centred services; Service users as commissioners; Support planning; Shaping the market; Financing personalisation; Risk; Mainstreaming personalisation; Conclusion; 7. Who is the person?; The debate; Equity; Citizenship; Agency; Day centres; Which person?; Conclusion; 8. The personal and the professional; Relocating expertise; Co-production; Reinventing the social care workforce; Subversion and complexity; Conclusion.
PERSONALISING PUBLIC SERVICES; Contents; Acknowledgements; 1. Introduction: problematising personalisation; 2. Interpreting policy narratives; Policy and interpretation; Policy as narrative; Studying personalisation as narrative; Data collection and analysis; 3. Personalised public services; Adult social care; Children and families; National Health Service; Housing; Employment; Education; Criminal justice; Conclusion; 4. The personalisation narrative; Distilling the narrative; The past, present and future; Conclusion; 5. Policy translation: how personalisation spreads.
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
Description based on print version record.
Social service
POLITICAL SCIENCE
SOCIAL SCIENCE
POLITICAL SCIENCE
Social service