From citizen's charter to public service guarantees : entitlements to public services : further Government response to the Committee's twelfth report of session 2007-08 : sixth special report of session 2008-09 /
Great Britain.Parliament.House of Commons.Public Administration Select Committee.
Great Britain.Parliament.(Session 2008-09)House of Commons.
London : Stationery Office,
2009.
Further Government response to HC 411 (ISBN 9780215522085). An earlier response published as HC 1147, session 2007-08 (ISBN 9780215525048).