Eliminating "Us And Them" [electronic resource] : Making IT and the Business One /
Romero, Steven.author.
Challenging popular notions of what it takes for IT organizations to succeed, IT governance evangelist at CA Technologies Steve Romero presents many of the theories and ideas around IT governance, the key components of successful process management, and behavioral management as key factors in IT's success. The topic of IT governance has never been more popular than it is today. Almost every organization recognizes the need to establish sound IT governance, and almost every enterprise is still very immature when it comes to the discipline. This book challenges and calls into question the traditional approaches and strategies for running IT organizations. The concepts presented in the book are timeless, but reflect the recent changes in the organization's view of the role of the IT department. IT can become a major asset to an organization, often even becoming "the product" in today's Internet-based sales environment. Eliminating "Us and Them" discusses these changes and presents three areas that contribute most to the change from an alienated and oft-despised department to a key tool for organizational success: An in-depth understanding of IT governance, which has never been more popular than it is today.   An in-depth understanding of process and process management, a discipline that more and more enterprises are investing in and establishing formal organizational constructs to enable and support. A case-study view of how an enterprise can establish, promote and instill the values that foster positive behaviors in every person in the organization, with the intent of influencing their ability to realize enterprise goals.   Romero's insights are based on more than 30 years working in IT and over four years as an IT governance evangelist, traveling around the world, speaking at hundreds of events, and visiting more than 100 companies espousing the approach in this book.
Chapter 1: Us and Them -- Chapter 2: When IT Is "Us" and "Them" -- Chapter 3: Falling in Love with IT Governance -- Chapter 4: The State of IT Governance -- Chapter 5: IT Governance Decisions -- Chapter 6: IT Governance Mechanisms -- Chapter 7: IT Governance Processes -- Chapter 8: Beginning the IT Governance Journey -- Chapter 9: Process (and Why Everyone Hates It) -- Chapter 10: How I Fell in Love with Process -- Chapter 11: Barriers to Process -- Chapter 12: Understanding Process -- Chapter 13: Process Design -- Chapter 14: Process Implementation -- Chapter 15: Process Management -- Chapter 16: Process Roles -- Chapter 17: Process Governance -- Chapter 18: Employee Empowerment -- Chapter 19: The Link Between Behavioral Management, IT Governance and Process -- Chapter 20: The Critical Nature of Enterprise Values -- Chapter 21: Process-centric Values and Behaviors -- Chapter 22: The Challenges of Behavioral Management -- Chapter 23: Walking the Talk -- Chapter 24: Why Hasn't IT Fixed It? -- Chapter 25: IT Governance, Process, and Organizational Behavior
Includes index.
Challenging popular notions of what it takes for IT organizations to succeed, IT governance evangelist at CA Technologies Steve Romero presents many of the theories and ideas around IT governance, the key components of successful process management, and behavioral management as key factors in IT's success. The topic of IT governance has never been more popular than it is today. Almost every organization recognizes the need to establish sound IT governance, and almost every enterprise is still very immature when it comes to the discipline. This book challenges and calls into question the traditional approaches and strategies for running IT organizations. The concepts presented in the book are timeless, but reflect the recent changes in the organization's view of the role of the IT department. IT can become a major asset to an organization, often even becoming "the product" in today's Internet-based sales environment. Eliminating "Us and Them" discusses these changes and presents three areas that contribute most to the change from an alienated and oft-despised department to a key tool for organizational success: An in-depth understanding of IT governance, which has never been more popular than it is today.   An in-depth understanding of process and process management, a discipline that more and more enterprises are investing in and establishing formal organizational constructs to enable and support. A case-study view of how an enterprise can establish, promote and instill the values that foster positive behaviors in every person in the organization, with the intent of influencing their ability to realize enterprise goals.   Romero's insights are based on more than 30 years working in IT and over four years as an IT governance evangelist, traveling around the world, speaking at hundreds of events, and visiting more than 100 companies espousing the approach in this book.
Business.
Management science.
Business and Management, general.