Managing change in the public services /
Wallace, Mike,1950-
Fertig, Michael,1949-
Schneller, Eugene Stewart.
Malden, Mass. ; Oxford : Blackwell,
2007.
Includes bibliographical references and index.
Coping with complex and programmatic public service change / Mike Wallace -- Applying complexity theory to public service change : creating chaos out of order? / Mike Wallace and Michael Fertig -- The emergence of new organizational forms : networks of integrated services in health care / Lise Lamothe and Jean-Louis Denis -- An ironic perspective on public service change / Mike Wallace and Eric Hoyle -- Managing complex change : bringing meso-politics back in / Karen Seashore Louis -- The challenges of governance, leadership and accountability in the public services / Paul Thomas -- Inevitable tensions in managing large-scale public service reform / Ben Levin -- Unsystematic responses to a chaotic service environment : shaping the division of labour in patient care / Eugene Schneller and Mike Wallace -- How is knowledge transferred between organizations involved in change? / Jean Hartley and Lyndsay Rashman -- Learning to navigate the noise of change : lessons from complex health system contexts / Ann Casebeer -- Orchestration, coherence and the problem of conflicting accountabilities / William Firestone and Dorothy Shipps -- Prospects for understanding and improving complex public service change / Mike Wallace.
Organizational change
Public administration.
Educational change.
Health care reform.