Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality /
Heil, Gary,1950-
Parker, Tom.
Tate, Rick.
New York, N.Y. ; London : Van Nostrand Reinhold,
c1995.
Includes bibliographical references (p. 267-275) and index.
Leadership.
Organizational change.
Consumer satisfaction.