The firm of the future : a guide for accountants, lawyers, and other professional services /
Dunn, Paul.
Baker, Ronald J.
Hoboken, N.J. : John Wiley & Sons, Inc.,
c2003.
Includes bibliographical references and index.
Introduction -- A flawed theory -- A paradigm worthy of a proud profession -- Intellectual capital : the chief source of wealth -- Human capital : your people are not assets, they are volunteers -- Structural capital : if only we knew what we know -- Social capital : man is not an island -- You are your customer list -- You are what you charge -- Measure what counts : effectiveness over efficiency -- The timeless practice -- Some words on the future -- Epilogue.
Business
Professional employees
Human capital
Customer relations