Think smarter : critical thinking to improve problem-solving and decision-making skills /
Kallet, Mike,1953-
Hoboken, N.J. : Wiley,
[2014]
"Critical thinking is a process that lets your brain do more for you as you make decisions, solve problems, make plans, and execute them. Much of the current content on this subject is academic focused. Think Smarter, Not Harder focuses instead on applying critical thinking techniques to everyday business issues. This application results in higher quality problem solving and decision making, more innovation, faster decisions, opportunity recognition, mistake avoidance, and higher productivity. The skills learned in this book can be applied to: new product ideas and creation, short and long term business strategies, improved operational efficiency, crisis management, customer care improvement, and revenue generation and cost reduction strategies"--
Includes index.
"Critical thinking is a process that lets your brain do more for you as you make decisions, solve problems, make plans, and execute them. Much of the current content on this subject is academic focused. Think Smarter, Not Harder focuses instead on applying critical thinking techniques to everyday business issues. This application results in higher quality problem solving and decision making, more innovation, faster decisions, opportunity recognition, mistake avoidance, and higher productivity. The skills learned in this book can be applied to: new product ideas and creation, short and long term business strategies, improved operational efficiency, crisis management, customer care improvement, and revenue generation and cost reduction strategies"--
Introduction and the framework for critical thinking. What is critical thinking? ; When to use critical thinking ; The framework and tools -- Clarity. Empty your bucket ; Inspection ; Why? ; So what? ; Need ; Anticipatory thinking ; What else? ; The ingredient diagram ; Vision ; The thinking coach ; Summary of clarity -- Conclusions. It's all about the premise ; Facts ; Observations ; Experiences ; Beliefs ; Assumptions ; The conclusion: putting it all together ; Credibility ; Consistency ; Triangular thinking ; Change ; Influencing and persuading -- Conclusions and innovation. Outside-the-box thinking ; Abductive thinking ; Impossible thinking ; Summary of conclusions -- Decisions. Who, need, and when ; Criteria ; Risk ; Summary of decisions -- Critical thinking summary and suggestions.
Problem solving.
Decision making.
Critical thinking.
Think smarter