White space revisited : creating value through process /
Rummler, Geary A.
Ramias, Alan J.,1947-
Rummler, Richard,1961-
San Francisco, Calif. : Jossey-Bass,
c2010.
Includes bibliographical references and index.
The silver anniversary of process -- Process in a value perspective -- The value creation hierarchy -- Developing the value creation architecture of a business -- Process management in the value creation context -- A framework and methodology for VCS design -- RPM project walk-through: align, analysis, design -- RPM project walk-through: commit, build, enable, adopt -- Other RPM applications -- Designing improvement capability -- Process and the IT department -- Summary.
Industrial productivity.
Value added.
Performance.
Organizational effectiveness.