Technical communication : process and product /
Gerson, Sharon J.,1948-
Gerson, Steven M.,1948-
Boston, Mass. ; London : Pearson,
c2014.
Includes bibliographical references (p. 579-584) and index.
An introduction to technical communication -- The communication process -- Objectives in technical communication -- Audience recognition -- Ethical considerations -- Research -- Routine correspondence -- Social media -- The job search -- Document design -- Using visual aids -- Communicating to persuade -- Technical descriptions and process analyses -- Instructions, user manuals, and standard operating procedures -- Web sites and online help -- Short, informal reports -- Long, formal reports -- Proposals -- Oral presentations.
English language
English language
Technical writing.