Effective crisis communication : moving from crisis to opportunity /
Ulmer, Robert R.,1969-
Sellnow, Timothy L.(Timothy Lester),1960-
Seeger, Matthew W.(Matthew Wayne),1957-
Thousand Oaks, Calif. ; London : Sage Publications,
c2007.
Includes bibliographical references and index.
Crisis management.
Emergency management.
Communication in management.
Communication in organizations.