The Customer's Victory [electronic resource] : From Corporation to Co-operation /
Dupuy, F.author.
Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.
Description based upon print version of record.
Includes bibliographical references.
pt. 1. The problem : the customer's victory and consequences for organizations -- pt. 2. The process.
Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.
Management.
International business enterprises.
Management.
International Business.