Conflict coaching : conflict management strategies and skills for the individual /
Jones, Tricia S.
Brinkert, Ross.
Los Angeles : Sage Publications,
c2008.
Includes bibliographical references (p. 295-306) and index.
Section 1: Introducing Conflict Coaching  -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.
Conflict management.
Mediation.
Accompanying disc is available for use on a standalone workstation within the library for single users. Disc will require installation.