A guide to evidencing the benefits of business process improvement in higher education /
Lawrence, Heather(Business improvement manager)author.
Cairns, Nicola J.,author.
University of Strathclyde.Business Improvement Team.
Leadership Foundation for Higher Education (Great Britain)
Title from cover.
Includes bibliographical references.
Reengineering (Management)
Benchmarking (Management)
Education, Higher
Education, Higher