South Africa’s BPO Service Advantage [electronic resource] : Becoming Strategic in the Global Marketplace /
Willcocks, Leslie P.author.
Lacity, Mary C.author.
Craig, A.author.
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Includes index.
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Management.
Industrial management.
Leadership.
International business enterprises.
Public relations.
Development economics.
International economics.
Innovation/Technology Management.
Business Strategy/Leadership.
International Business.
Corporate Communication/Public Relations.
Development Economics.
International Economics.