The strategic desktop : usability engineering for the contact centre workstation /
McKay, Iain.
Richardson, Alannah.
Jack, Mervyn A.,1949-
Edinburgh : Spotlight,
c2003.
Cover title.
With corrected index, loosely inserted.
Includes bibliographical references and index.
User interface (Computer systems)
Microcomputer workstations
Human-computer interaction.
Human engineering.
Automation