The business of IT : how to improve service and lower costs /
Ryan, Robert.
Raducha-Grace, Tim.
Upper Saddle River, NJ : IBM Press,
c2010.
Includes bibliographical references and index.
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.
High technology industries
Success in business.