Working together : organizational transactional analysis and business performance /
Mountain, Anita.
Davidson, Chris.
Farnham : Gower,
c2011.
Includes bibliographical references and index.
Introduction : principles and values of transactional analysis -- Context of people at work -- The basis of communication -- Getting to be an effective communicator -- Recognition -- Agreeing the way forward -- Extending our styles repertoire -- Ignoring realities : awareness and discounting -- The games we play -- Telling the story -- The relationship between individuals and the organization -- Integrative leadership -- Culture -- Bullying -- Stress and life balance -- Concepts for thriving -- Countering anger & conflict -- Conclusion.
Organizational behavior.
Business communication.
Psychology, Industrial.
Transactional analysis.