How should customers' and stakeholders' views be used in regulatory decisions? /
Francis, R.(Rob)(Economist),author.
United Kingdom Water Industry Research.
"Programme Area & Reference - Customers: Customer Liason CU/04".
"Collaborative research in water"--front cover.
CD-ROM in pocket attached to inside front cover.
Includes bibliographical references.
Water-supply
Water utilities
Consumer satisfaction
Consumer satisfaction.
Water-supply
Water utilities