Becoming a successful manager : powerful tools for making a smooth transition to managing a team /
Parkinson, J. Robert(John Robert)
Grossman, Jack H.
New York ; London : McGraw-Hill,
c2010.
Includes index.
What is a professional manager -- Defining your role -- The staff mosaic : working together -- Understanding each person in your department -- Clarifying what you and your employees have in common -- Adopt positive and productive attitudes -- Perpetuating a problem-solving culture -- Listening--really listen and you'll hear more than words -- Mastering the art of asking questions -- Eliminating weeds from your departmental garden -- Giving the gift of constructive criticism -- Hiring the right people -- Conducting meaningful performance reviews -- Delegating effectively and empowering employees to take risks -- Mastering productive meetings is as easy as PIE -- Resolving conflicts -- Handling harassment -- Moving forward.
Executive ability.
Self-management (Psychology)
Interpersonal relations.
Employee motivation.
Management.