The Practice of Outsourcing [electronic resource] : From Information Systems to BPO and Offshoring /
Lacity, Mary C.author.
Willcocks, Leslie P.author.
A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.
Description based upon print version of record.
Includes bibliographical references and index.
Outsourcing practice : the search for flexibility and control / Leslie Willcocks and Mary Lacity -- Realizing outsourcing expectations : incredible promises, credible outcomes / Mary Lacity, Rudy Hirschheim and Leslie Willcocks -- Contracting and relationships in IT outsourcing / Guy Fitzgerald and Leslie Willcocks -- Cooperative partnerships and IT outsourcing : from contractual obligation to strategic aliance? / Leslie Willcocks and Chong Choi -- Offshore outsourcing : a country too far? / Kuldeep Kumar and Leslie Willcocks -- IT outsourcing in public sector contexts : researching risk and strategy / Leslie Willcocks, Mary Lacity and Thomas Kern -- IT sourcing : examining the privatization option in public administration / Mary Lacity and Leslie Willcocks -- Analyzing IT outsourcing decisions : size, interdependency and risk / Wendy Currie and Leslie Willcocks -- Information technology insourcing : myths and realities / Rudy Hirschheim and Mary Lacity -- Contracts, control and "presentation" in IT outsourcing / Thomas Kern and Leslie Willcocks -- IT outsourcing configuration : defining and designing outsourcing arrangements / Sara Cullen, Peter Seddon and Leslie Willcocks -- IT outsourcing success : a framework for assessing intentions and outcomes / Sara Cullen, Peter Seddon and Leslie Willcocks -- Business process outsourcing : the promise of the enterprise partnership model / David Feeny, Leslie Willcocks and Mary Lacity -- Outcomes from offshore outsourcing : evidence from a client's perspective / Joseph Rottman and Mary Lacity -- Offshore outsourcing, strategy and the role of social capital / Joseph Rottman and Mary Lacity -- Creating global shared services : sourcing lessons from Reuters / Mary Lacity and Jim Fox.
A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.
Production management.
Management.
Economics.
Management science.
Operations research.
Decision making.
Information technology.
Business—Data processing.
Operations Management.
Management.
Economics, general.
Operations Research/Decision Theory.
IT in Business.