Classification of services, a new approach : application in productivity management /
Shafti, F.(Farhad)
Meer, R. van der(Robert)
Williams, T. M.(Terry M.)
University of Strathclyde.Department of Management Science.
Glasgow : University of Strathclyde, Dept. of Management Science,
[2005]
"January 2005."
Includes bibliographical references.
Service industries
Service industries
Service industries