Demonstrating success : performance measurement in direct service organisations.
Hughes, Michael.
Association of Metropolitan Authorities.
Birmingham (England).City Council.
Convention of Scottish Local Authorities.
London : Association of Metropolitan Authorities,
1993.
Report researched and edited by Michael Hughes
Based on research of AMA, Birmingham City Council and the Convention of Scottish Local Authorities
Bibliography: p. 91-92
Public administration
Local government
Performance technology