Conversations at Work [electronic resource] : Promoting a Culture of Conversation in the Changing Workplace /
Baker, Tim.author.
Warren, Aubrey.author.
Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.
Description based upon print version of record.
Cover; Contents; List of Figures and Tables; Introduction; 1 Organizations are Conversations; Part I: Developing a Culture  for Conversations; 2 The "Them and Us" Employment Relationship: A Culture of Discouraging Conversations; 3 A New Employment Relationship: A Culture of Encouraging Conversations; 4 The Nine Common Barriers to Communication; Part II: Types of Workplace  Conversations; 5 Development Conversations: The Five Conversations Framework; 6 Development Conversations: Five More Conversations; 7 Conversations for Building Relationships
8 Conversations for Making and Reviewing DecisionsPart III: The Skills of  Conversations; 9 The "Face" of Communication; 10 Active Listening Can Make Other People Better Communicators Too; 11 Using Your Eyes (Part 1): Three Perceptual Positions; 12 Using Your Eyes (Part 2): Watching and Being Watched; 13 The Art of Inquiry in Conversations; 14 Creating and Maintaining Safe, Open Feedback Channels; Notes; Index
Includes bibliographical references.
Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.
Personnel management.
Leadership.
Organization.
Planning.
Public relations.
Behavioral economics.
Office management.
Human Resource Management.
Business Strategy/Leadership.
Organization.
Corporate Communication/Public Relations.
Behavioral/Experimental Economics.
Office Management.