ITIL® Foundation, ITIL 4 edition.
AXELOS Limited.
Stationery Office (Great Britain),publisher.
Includes bibliographical references and index.
Introduction -- Key concepts of service management -- The four dimensions of service management -- The ITIL service value system -- ITIL management practices -- Service management practices -- End note : the ITIL story, one year on -- Appendix A : examples of value streams.
ITIL (Information technology management standard)
Information technology
Support services (Management)
Information technology
ITIL (Information technology management standard)
Support services (Management)