Making the public sector more user friendly? a critical examination of the Citizen's charter /
Connolly, Michael B.(Michael Bahaamonde),1941-
McKeown, Penny.
Milligan-Byrne, Grainne.
University of Ulster.Department of Public Administration and Legal Studies.
Jordanstown, Co. Antrim : Department of Public Administration and Legal Studies, University of Ulster,
1993.
Includes bibliographical references.
Civil rights
Municipal services
County services