Business perspective 2 : the business view on successful IT service delivery /
Great Britain.Office of Government Commerce.
London : TSO,
2006.
Companion volume to: Business perspective: the IS view on delivering services to business, 2004. Introduction p. 1.
1. Introduction -- 2. Corporate strategy and IT -- 3. IT governance -- 4. Managing change -- 5. Business and service continuity -- 6. IT asset management -- 7. Sourcing of IT services -- 8. Knowledge management -- 9. Standards and best practice -- 10. Bibliography and further information. Appendix A. List of acronyms and glossary -- B. ITIL -- C. COBIT -- D. ISO/IEC 20000 -- E. Quality management -- F. Risk management.
Information technology
Business