Service offerings and agreements ITIL V3 intermediate capability handbook /
Cartlidge, Alison.
Chakravarthy, Janaki.
Stationery Office (Great Britain)
itSMF UK.
London : Stationery Office,
2010.
Also available in pack of 10 copies (ISBN 9780113312719). On cover: OGC portfolio product the official publisher of ITIL. Pocketbook from the Official Publisher of ITIL. Published in association with itSMF.