Customer Service : Modern Apprenticeship framework, May 1997.
Customer Service Lead Body.
Commercial Occupational Standards Services Limited.
Modern Apprenticeship National Steering Group.
[London?] : Commercial Occupational Standards Services Limited in behalf of the Customer Service Lead Body,
1997.
Sponsored by the Department for Education and Employment.
"Approved for and on behalf of the Modern Apprenticeship National Steering Group, 6 May 1997"