Service innovation : organizational responses to technological opportunities & market imperatives /
Tidd, Joseph,1960-
Hull, Frank M.
London : Imperial College Press,
c2003.
Includes bibliographical references (p. 391-427) and index.
Managing service innovation : variations of best practice / Joe Tidd and Frank M. Hull -- Organizing innovation in services / Patrick Vermeulen and Wietze Van Der Aa -- Getting "customer lock on" through innovation in services / Sandra Vandermerwe -- Services and the knowledge-based economy / Ian Miles -- Service innovation : aiming to win / Tony Clayton -- The organization of new service development in the USA and UK / Frank M. Hull and Joe Tidd -- Effects of innovation in standardised, customised, and bespoke services : evidence from Germany / Christiane Hipp -- Innovation in healthcare delivery / D. Jane Bower -- Product development in financial services : picking the right leader for success / Evangelia Chortatsiani -- Of barnacles and banking : innovation in financial services / Paul Nightingale -- Innovation in design, engineering, and project management services / David M. Gann and Ammon J. Salter -- Are firms moving "downstream" into high-value services? / Andrew C. Davies -- A composite framework of product development and delivery effectiveness in services / Frank M. Hull and Joe Tidd -- Product development in service enterprises : case studies of good practice / Frank M. Hull.
Service industries
Customer services