The virtual customer : a new paradigm for improving customer relations in libraries and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca /
IFLA Satellite Meeting(2004 :São Paulo, Brasil)
Ferreira, Sueli Mara Soares Pinto.
Savard, Réjean,1950-
München : Saur,
2005.
Proceedings of an international conference organized by the Management and Marketing Section of IFLA, held in São Paulo, Brasil, August 18-20, 2004.
Includes bibliographical references and indexes.
Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands.
Libraries
Customer relations
Information services
Internet access for library users