Understanding street-level bureaucracy / [electronic resource]
Hupe, Peter L.,editor.
Hill, Michael J.(Michael James),1937-editor.
Buffat, Aurélien,editor.
Understanding Street-Level Bureaucracy gathers internationally acclaimed scholars to provide a state-of-the-art account of theory and research on modern street-level bureaucracy, filling an important gap in the literature on public policy delivery.
UNDERSTANDING STREET-LEVEL BUREAUCRACY; Contents; Biographical notes; Preface; Part One. Introduction; 1. Introduction: defining and understanding street-level bureaucracy; What is street-level bureaucracy?; Insights on bureaucracy and beyond; The essence of Lipsky's approach; Street-level bureaucracy as a scholarly theme; Some matters of definition; Understanding street-level bureaucracy; 2. The inside story: street-level research in the US and beyond1; Introduction; On the origins of street-level research and theory; Policy-focused studies; Management and governance studies
Socio-political and welfare state studiesStreet-level research and beyond: some practical implications; Part Two. Delivering services and benefits: street-level bureaucracy and the welfare state; 3. Discretionary payments in social assistance; The history of British social assistance; The growth of discretionary payments; Discretion, 'Against discretion' (Donnison, 1977) and Supplementary Benefits; Towards the end of discretionary additions; Conclusion; 4. Street-level bureaucracy and professionalism in health services; Introduction; Core concepts: medicine as street-level bureaucracy
Policy changesReplacing street-level medical bureaucracy in the English National Health Service; The current state of street-level medical bureaucracy; 5. When and why discretion is weak or strong: the case of taxing officers in a Public Unemployment Fund; Introduction; Swiss unemployment insurance policy at the street level; Research design; When used discretion is low: assessing clients' eligibility; When used discretion is high: sanctioning clients; Conclusion: the various sources of discretion; Part Three. Agents of the state: street-level bureaucracy and law enforcement
6. Law enforcement and policy alienation: coping by labour inspectors and federal police officersFrom work alienation to policy alienation; From classifications of coping styles to systems theory; Methodology; Various sources of policy meaninglessness; Police officers and labour inspectors coping with fatalism; Conclusion; 7. Law enforcement behaviour of regulatory inspectors; Introduction; Regulation and law enforcement: the command, control and sanctioning task of the modern state; The inspectors' enforcement behaviour: the tale of a concept
Discretionary choices and the dynamics of the interaction8. Street-level bureaucrats and regulatory deterrence ; Introduction; Conceptual foundations; Research setting, data and measures; Examining variation in detection risk; Explaining variation in detection risk; Conclusions; Part Four. Embedded in society: street-level bureaucrats as public actors; 9. Street-level bureaucrats and client interaction in a just world; Introduction; The theory of representative bureaucracy; The belief in a just world; Belief in a just world and bureaucratic behaviour; Conclusion
10. 'Playing the rules': discretion in social and policy context
Includes bibliographical references and index.
Title from publisher's bibliographic system (viewed on 08 Mar 2022).
Understanding Street-Level Bureaucracy gathers internationally acclaimed scholars to provide a state-of-the-art account of theory and research on modern street-level bureaucracy, filling an important gap in the literature on public policy delivery.
Bureaucracy.
Public administration.
Political planning.