National standards of competence : customer service : additional units /
Customer Service Lead Body.
WA Consultants.
Great Britain.Department for Education and Employment.Qualifications and ITOs Branch.
S.l : Commercial Occupational Standards Service Limited,
1995.
These standards were developed by WA Consultants under the sponsorship of the Training and Enterprise and Education Directorate of the Employment Department now the Qualifications and ITOs Branch of the Department for Education and Employment.