Managing call centres : knowledge, learning and subjectivity at work in consumer products and financial services /
Alferoff, Catrina.
Knights, David.
University of Keele.Department of Management.
Keele : Keele University, Department of Management,
c2002.
Accompanied by Executive summary.
Includes bibliographical references: p. 30-33.
Call centers
Call centers
Mail-order business
Financial services industry