Total quality management : text with cases /
Oakland, John S.
Sohal, Amrik.
Port Melbourne, Vic. : Butterworth-Heinemann,
1996.
Rev. ed. of: Total quality management / John S. Oakland. Oxford : Butterworth-Heinemann, 1995.
Includes index.
Bibliography: p. 331-336.
Total quality management.
Production management
Quality assurance.