The Handbook of Global Outsourcing and Offshoring [electronic resource] /
Oshri, I.author.
Kotlarsky, J.author.
Willcocks, L.author.
This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
Description based upon print version of record.
Cover; Contents; List of Tables; List of Figures; Acknowledgments; Note on Case Study Contributors; Introduction; Chapter 1 Overview of the global sourcing marketplace; Chapter 2 Sourcing models: What and when to outsource/offshore; Chapter 3 Country attractiveness for sourcing; Chapter 4 Supplier's core capabilities and strategies for sustainability and growth; Chapter 5 Leveraging knowledge and expertise; Chapter 6 The client perspective: Vendor selection strategy, retained management capabilities, and legal issues; Chapter 7 The IT outsourcing lifecycle and the transition phase
Chapter 8 Governance of outsourcing projectsChapter 9 Managing globally distributed teams; Chapter 10 Emerging issues in sourcing strategy; Case Study 1 Managing IT outsourcing and core capabilities for business change: The Commonwealth Bank of Australia case; Case Study 2 Transforming a human resource function through outsourcing: The BAE Systems - Xchanging enterprise partnership; Case Study 3 PanGenesis: A creative Costa Rican approach to the persistent IT labor crunch; Case Study 4 The giant awakens: Sheen Software Systems considers China for offshore IT outsourcing
Case Study 5 Managing strategic IT-based outsourcing projects: The CLASS case in financial servicesCase Study 6 Strategic challenges facing captive centers; References; Name Index; Subject Index
Includes bibliographical references and index.
This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
Leadership.
Management.
International business enterprises.
Production management.
Public relations.
International economics.
Business Strategy/Leadership.
Management.
International Business.
Operations Management.
Corporate Communication/Public Relations.
International Economics.