A practitioner's guide to the balanced scorecard /
Mackay, Allan.
Chartered Institute of Management Accountants.
London : Chartered Institute of Management Accountants,
2005.
Electronic version available from Chartered Institute of Management Accountants.
"A practitioners' report based on: 'Shareholder and stakeholder approaches to strategic performance measurement using the balanced scorecard'".
Includes bibliographical references (p. 60-62).
Industrial management.
Benchmarking (Management)
Strategic planning.
Organizational effectiveness