Usability success stories : how organizations improve by making easier-to-use software and Web sites /
Sherman, Paul,1966-
Aldershot, England ; Burlington, VT : Gower,
c2006.
Includes bibliographical references and index.
An introduction to usability and user-centered design -- Tracking ease-of-use metrics : a tried and true method for driving adoption of UCD in different corporate cultures -- Tales from the trenches : getting usability through corporate -- Redesigning the United States Department of Health and Human Services Web site -- Creating better working relationships in a user-focused organization -- Using innovation to promote a user-centered design process while addressing practical constraints -- Changing perceptions : getting the business to value user-centered design processes -- User interface (UI) design at Siemens Medical Solutions -- Collaborating with change agents to make a better user interface.
New products
Customer relations.
User interfaces (Computer systems)