The reactor factor : how to handle difficult work situations without going nuclear /
Sue, Marsha Petrie.
Hoboken, N.J. : Wiley,
c2010.
Includes bibliographical references and index.
Deciding to decide : take it, leave it, change it -- Spoiled brats : entitlement, blame, accountability -- Give up or toughen up : react or respond? -- What leaders want : attitude, core values, outcomes -- The F word : the skinny on being fat -- Office politics and gossip : the silent killers -- Is your networking working? : the good, the bad, and the connected -- What you need to succeed : presentation skills, meetings, managing negativity, dress code, and customer service -- Find it, keep it, love it : what to do if you're laid off -- Preach it, teach it : control, decisions, money, and parenting -- Lessons learned.
Conflict management.
Interpersonal relations.
Interpersonal conflict.