Managing quality : integrating the supply chain /
Foster, S. Thomas.
Boston, Mass. ; London : Prentice Hall,
c2010.
Includes bibliographical references and index.
Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six sigma management and lean tools -- Managing quality improvement teams and projects -- Implementing and validating the quality system.
Quality of products.
Quality control.