The management and control of quality /
Evans, James R.(James Robert),1950-
Lindsay, William M.
Australia ; United Kingdom : Course Technology Cengage Learning,
c2010.
Providing a managerially-oriented, integrated view along with a blend of pertinent technical topics, this text now offers revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts and techniques.
Includes website access card.
"International ed."
Includes bibliographical references and index.
Introduction to quality -- Total quality in organizations -- Philosophies and frameworks -- Leadership and strategic planning -- Focusing on customers -- High-performance workforce management -- Process management -- Performance measurement and information management -- Building and sustaining performance excellence in organizations -- Statistical thinking and applications -- Six sigma and process improvement -- Design for quality and product excellence -- Statistical process control.
Providing a managerially-oriented, integrated view along with a blend of pertinent technical topics, this text now offers revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts and techniques.
Quality control.
Total quality management.
Quality assurance.