Application Management [electronic resource] : Challenges - Service Creation - Strategies /
Keuper, Frank.editor.
Oecking, Christian.editor.
Degenhardt, Andreas.editor.
A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management. Contents Cloud Computing Service Creation and Quality Management Resource and Competency Management Strategic Management Knowledge Management Target groups “Application Management“ chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest. Editors Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH). Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH. Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.
Description based upon print version of record.
Foreword; Introduction; Call for Papers; Table of Contents; Part 1: Application Management - Challenges and Chances; Application Management 2.0; 1 Introduction; 2 Application Management in the Light of the IT Industrialization Megatrend; 2.1 Application Management; 2.1.1 Definition; 2.1.2 Forms of Application Management; 2.1.3 Advantages of Application Management Outsourcing from the Company's Perspective; 2.2 IT Industrialization and Application Management; 2.3 Drivers of the Industrialization of Application Management
2.4 Effectiveness and Efficiency Potential of Industrialized Application Management3 Reference Models for the Industrialization of Application Management; 3.1 IT Infrastructure Library (ITIL); 3.2 Application Services Library (ASL); 4 Application Management Service Roadmap - Shifting from Application Management 1.0 to Application Management 2.0; 5 Success factors for the Transition to Application Management 2.0; 6 Summary; References; Cloud Computing -     Outsourcing 2.0 or a new Business Model for IT Provisioning?; 1 Introduction
2 The Cloud Computing Concept: Definition of a new Phenomenon2.1 State of the Art; 2.2 A Definition of Cloud Computing; 2.3 The Layers of Cloud Computing; 2.3.1 Cloud Application Layer; 2.3.2 Cloud Software Environment Layer; 2.3.3 Cloud Software Infrastructure Layer; 2.3.4 Software Kernel Layer; 2.3.5 Hardware / Firmware Layer; 3 Differences between Cloud Computing and the Traditional Provision of IT; 3.1 The Evolution from Outsourcing to Cloud Computing; 3.2 A Comparison of Outsourcing and Cloud Computing Value Chains; 3.2.1 Traditional IT Service Outsourcing Value Chain
3.2.2 Cloud Computing Value Chain3.2.3 Comparison; 4 Cloud Computing Business Models; 4.1 Actors and Roles in Cloud Computing; 4.2 The Platform Business Model; 4.3 The Aggregator Business Model; 5 Conclusion and Perspectives; 5.1 Contribution to Research; 5.2 Contribution to Practice; 5.2.1 Perspectives for Customers; 5.2.2 Perspectives for Service Providers; 5.3 Outlook and Further Research; References; Part 2: Application Management- Service Creation and Quality Management; Essential Bits of Quality Managementfor Application Management; 1 Introduction; 2 Quality Planning
2.1 Understanding the Customers' Quality Requirements2.2 Considering the Organizational or Corporate Quality Standards; 2.3 Considering the Organizational Business Goals and Objectives; 2.4 Determine Methods, Tools, Metrics, Reports and Review Mechanisms to achieve the Quality Objectives; 2.5 Create Quality Control, Quality Assurance and Continuous Improvement plans; 3 Quality Control; 3.1 Creation of the Quality Control Plan based on the Input, Process and Output Requirements; 3.2 Implementation of the Quality Control plan
3.3 Validation of the Quality Control Plan against the desired Objectives
Includes bibliographical references and index.
A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management. Contents Cloud Computing Service Creation and Quality Management Resource and Competency Management Strategic Management Knowledge Management Target groups “Application Management“ chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest. Editors Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH). Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH. Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.
Business mathematics.
Management.
Statistics .
Business Mathematics.
Management.
Statistics for Business, Management, Economics, Finance, Insurance.