High performance operations : leverage compliance to lower costs, increase profits, and gain competitive advantage /
Glazer, Hillel,1968-
Upper Saddle River, N.J. : FT Press,
c2012.
Includes bibliographical references (p. 235) and index.
Flying a business -- The approach: an overview -- The bureaucracy of compliance -- High performance of excellence -- Regulation and compliance -- The man vs. the money -- Focusing on the wrong target -- Secret sauce -- Value, customer satisfaction, profit -- The solution: defining and sustaining value -- Operational excellence -- Services -- The price -- Systems thinking and process engineering -- Sanity checks and fringe concepts -- Finishing touches -- Back to the future : a retrospective.
Organizational effectiveness.
Systems engineering.
Cost.
Profit.