Hospitality management : strategy and operations /
Van der Wagen, Lynn.
Goonetilleke, Anne.
Frenchs Forest, N.S.W. : Pearson Education Australia,
c2008.
Hospitality management, including operational management (e.g. health, safety and security procedures, risk management, stock management); strategic management (including marketing and marketing strategies); human resource management (including planning and recruitment, training and monitoring performance, motivation, leadership, workplace diversity); customer service management; and financial management (accounting methods, budgeting, asset management). The book also covers quality customer service, business relationships and legal compliance.
Previous ed.: 2003.
Includes index.
Bibliography.
Hospitality management, including operational management (e.g. health, safety and security procedures, risk management, stock management); strategic management (including marketing and marketing strategies); human resource management (including planning and recruitment, training and monitoring performance, motivation, leadership, workplace diversity); customer service management; and financial management (accounting methods, budgeting, asset management). The book also covers quality customer service, business relationships and legal compliance.
Hospitality industry
Tourism
Service industries