Focus on Citizens [electronic resource]: Public Engagement for Better Policy and Services /
Organisation for Economic Co-operation and Development.
Organisation for Economic Co-operation and Development.
Paris : OECD Publishing,
2009.
Complex policy issues cannot be solved by government alone. Delivering high-quality public services at the least cost and achieving shared public policy goals requires innovative approaches and greater involvement of citizens. This book is a valuable source of information on government performance in fostering open and inclusive policy making in 25 countries. It offers rich insights into current practice through 14 in-depth country case studies and 18 opinion pieces from leading civil society and government practitioners. It includes 10 guiding principles to support open and inclusive policy making and service delivery in practice.    “Including more people, earlier and more creatively, in public policy issues is vital not just to secure legitimacy for policy decisions, but also to unlock a mass of creativity and commitment. Innovation is increasingly going to become an open, social and networked activity. That is true in politics and policy as much as in business. This timely, thoughtful book will help make open innovation in public policy a practical reality.” -Charles Leadbeater, author We-think: Mass innovation not mass production    “We cannot engage the public only on issues of service delivery, but need also to seek their views, energy and resources when shaping public policy. To do otherwise is to create a false distinction between design and delivery, when in the citizens’ eyes it is all connected.” -Irma Pavliniè Krebs, Minister of Public Administration, the Republic of Slovenia   “Focus on Citizens shines a light on the practical difficulties and significant benefits of open and inclusive policy making – not only for OECD member country governments but equally for non-member countries.”  -Bart W. Édes, Head, NGO and Civil Society Center, Asian Development Bank
Description based upon print version of record.
Includes bibliographical references.
Executive Summary -- Leveraging Technology to Engage Young People -- Why Invest in Open and Inclusive Policy Making? -- The Environment Roundtable, France -- The Privacy Implications of Public Engagement -- The Citizen Participation Policy Programme, Finland -- Open Policy Making -- Social Partnership in Ireland -- Inclusive Policy Making -- Participatory Budgeting in Buk-gu, Korea -- The Right to Know in Mexico -- Participatory Budgeting in Çanakkale, Turkey -- Evaluation Improves Performance -- Participation at the Municipal Level in Italy -- Leveraging New Technologies and the Participative Web -- Improving Quality of Life in Distressed Urban Areas in Bremen, Germany -- People's Participation in Korea -- Public Involvement in Urban Renewal in Trondheim, Norway -- Principles to Support Practice -- Public Engagement to Achieve Self-Sufficiency in New Brunswick, Canada -- Building Citizen-centred Policies and Services -- Case Studies in Citizen Engagement -- Building Future Scenarios for Regional Development in Northeast England, United Kingdom -- Democratic Innovations -- Are You Listening? Youth Voices in Public Policy -- The Future of Open and Inclusive Policy Making -- Globalised Democracy -- Annex A -- The Next Challenge for Citizen Engagement -- Annex B -- Participate, but Do so Pragmatically -- Annex D -- And the Winner Is Trust and Credibility -- Annex E -- Calling All Politicians -- Public Engagement Is a Must in a Multi-Stakeholder World -- Why Should Governments Engage Citizens in Service Delivery and Policy Making? -- Practitioners' Perspectives: Why Now, How and What Next? -- Building Government's Capacity to Engage Citizens, United Kingdom -- Developing Professional Standards for Citizen Engagement, The Netherlands -- The Online Participation Project, New Zealand -- Standardised Surveys on Voter Behaviour, Switzerland -- The Forest Dialogue, Austria -- Internal Communication.
Complex policy issues cannot be solved by government alone. Delivering high-quality public services at the least cost and achieving shared public policy goals requires innovative approaches and greater involvement of citizens. This book is a valuable source of information on government performance in fostering open and inclusive policy making in 25 countries. It offers rich insights into current practice through 14 in-depth country case studies and 18 opinion pieces from leading civil society and government practitioners. It includes 10 guiding principles to support open and inclusive policy making and service delivery in practice.    “Including more people, earlier and more creatively, in public policy issues is vital not just to secure legitimacy for policy decisions, but also to unlock a mass of creativity and commitment. Innovation is increasingly going to become an open, social and networked activity. That is true in politics and policy as much as in business. This timely, thoughtful book will help make open innovation in public policy a practical reality.” -Charles Leadbeater, author We-think: Mass innovation not mass production    “We cannot engage the public only on issues of service delivery, but need also to seek their views, energy and resources when shaping public policy. To do otherwise is to create a false distinction between design and delivery, when in the citizens’ eyes it is all connected.” -Irma Pavliniè Krebs, Minister of Public Administration, the Republic of Slovenia   “Focus on Citizens shines a light on the practical difficulties and significant benefits of open and inclusive policy making – not only for OECD member country governments but equally for non-member countries.”  -Bart W. Édes, Head, NGO and Civil Society Center, Asian Development Bank
Political participation
Decision making
OECD Studies on Public Engagement