Trust and Organizations [electronic resource] : Confidence across Borders /
Reuter, M.editor.
Wijkstrom, F.editor.
Uggla, B.editor.
An increasing number of people work in organizations that 'trade in trust'. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between different cultures of confidence and what happens when confidence in or between organizations is shattered? Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries - institutional, organizational, and geographical - as the overlapping and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and re-regulated world.
Cover; Half-Title; Title; Copyright; Contents; List of Figures; Acknowledgments; 1 Trust Contextualized: Confidence in Theory and Practice; 2 Currency for Europe: Monetary Solidity, Trust, and Identification across National Borders; 3 Can Auditing Generate Trust? The Organization of Auditing and the Quality of Government; 4 From Global Consumer Power to Local Worker Power; 5 The Certification Paradox: Monitoring as a Solution and a Problem; 6 The Triumph of Feelings: On the Power of Imagery in Business; 7 The Creation of a Crisis of Confidence: A Study of the Mediatization of the Red Cross
8 Trust in the Monitoring of Publicly Funded Services: A Case Study of Two Outsourced Care Homes for the Elderly9 The Grammar of Trust as Ethical Challenge; 10 The Historical Incubators of Trust in Sweden: From the Rule of Blood to the Rule of Law; List of Contributors; Index
Includes index.
An increasing number of people work in organizations that 'trade in trust'. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between different cultures of confidence and what happens when confidence in or between organizations is shattered? Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries - institutional, organizational, and geographical - as the overlapping and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and re-regulated world.
Business ethics.
Management.
Leadership.
Production management.
Personnel management.
Business Ethics.
Management.
Business Strategy/Leadership.
Operations Management.
Human Resource Management.