Complaints in practice : complaints in crisis : a complaints survey carried out by the National Postgraduate Committee and the union of UEA students (June-July 1998) /
Staniford, Don.
Brown, Tim.
National Postgraduate Committee (Great Britain)
Troon : National Postgraduate Committee,
2003.
Title from cover.
"First written in October 1998 then updated and published in 2003"--P. 2.
Includes bibliographical references (p. 65-68).
Universities and colleges
Complaints (Administrative procedure)