Tool-Supported Innovation Management in Service Ecosystems [electronic resource] /
Riedl, Christoph.author.
Electronic services delivered over the Internet are gaining importance in the business world and give rise to the "Internet of services" and "service ecosystems." Now, a challenging question emerges: How can we develop new and innovative services in these networked environments? Christoph Riedl elaborates conceptual solutions and tool support to address this challenge. The author draws on the fields of new service development and open innovation, in particular building on online communities. Based on the design science paradigm, the author offers guidelines how tool support for online innovation communities can be developed.
Description based upon print version of record.
Foreword; Acknowledgement; Abstract; Contents; List of Figures; List of Tables; List of Listings; List of Abbreviations and Acronyms; Chapter 1 Introduction; 1.1 Problem and Motivation; 1.2 Objectives and Research Questions; 1.3 Design Artefacts; 1.4 Structure; Chapter 2 Research Method; 2.1 Philosophy of Science; 2.2 Design Science Research Paradigm; 2.2.1 Design Research; 2.2.2 Design Theories in Information Systems; 2.2.3 Theory-Driven Design; 2.2.4 Theory-Based Argument; 2.2.5 Evaluation of Design Science Artefacts; 2.3 Research Design; 2.4 Critical Reflection of Research Design
2.5 SummaryChapter 3 Conceptual Foundations; 3.1 Service Terminology; 3.2 What Makes E-Services Different?; 3.2.1 Low Marginal Costs of Service Delivery; 3.2.2 High Degree of Outsourcing; 3.2.3 Rapid Development of New Services; 3.2.4 Transparent Service Feedback; 3.2.5 Continuous Improvement and Deployment; 3.3 New Service Development for Electronic Services; 3.3.1 Analysed Aspects; 3.3.2 Analysed Literature; 3.3.3 New Service Development; 3.3.4 Research Gap; 3.3.5 Criteria for a Solution; 3.4 Service Ecosystems; 3.4.1 Actors in Service Ecosystems; 3.4.2 The Platform Business Model
3.4.3 The Aggregator Business Model3.4.4 Related Concepts and Foundations; 3.4.5 Research Gap; 3.4.6 Criteria for a Solution; 3.5 Open Innovation; 3.5.1 Three Core Process Archetypes of Open Innovation; 3.5.2 Critical Reflection; 3.5.3 Research Gap; 3.5.4 Criteria for a Solution; 3.6 Summary; Chapter 4 Theoretical Foundation; 4.1 Concepts of Generativity; 4.2 Theory of Generative Fit; 4.3 Creativity and Generative Capacity; 4.4 System Design Considerations; 4.4.1 Generative Design is Evocative; 4.4.2 Generative Design is Adaptive; 4.4.3 Generative Design is Open-Ended
4.5 Generativity According to Zittrain4.6 Related Theories and Historical Review; 4.7 Summary; Chapter 5 Integrated System Design; 5.1 Open Innovation in Service Ecosystems; 5.1.1 Collaboration Framework; 5.1.2 Summary; 5.2 Unifying Framework; 5.3 Innovation Support as Part of the Platform Strategy; 5.4 System Design; 5.4.1 Mapping of System Roles; 5.4.2 Design Rationale and Course of this Research; 5.4.3 System Details; 5.5 Summary; Chapter 6 Idea Ontology; 6.1 Ontology Foundations; 6.2 Classification of Ontologies; 6.3 Detail Analysis; 6.3.1 Analysis of Innovation Management Domain
6.3.2 Empirical Analysis of Innovation Portals6.3.3 Competency Questions; 6.3.4 Motivation for an Idea Ontology; 6.3.5 Related Research; 6.4 Ontology Design; 6.4.1 Innovation Concepts Core Idea:; 6.4.2 Generic Concepts User:; 6.4.3 Summary; 6.5 Evaluation; 6.6 Interpretation of Results; 6.7 Summary; Chapter 7 Prototype Development; 7.1 Component One: Innovation Portal; 7.1.1 Aim and Scope; 7.1.2 Related Work; 7.1.3 System Design; 7.1.4 System Implementation; 7.1.5 Artefact Evaluation; 7.1.6 Discussion; 7.2 Component Two: Process-Based, Open-Ended Platform; 7.2.1 Aim and Scope
7.2.2 Related Work
Dissertation Technische Universität München, 2011.
Includes bibliographical references.
Electronic services delivered over the Internet are gaining importance in the business world and give rise to the "Internet of services" and "service ecosystems." Now, a challenging question emerges: How can we develop new and innovative services in these networked environments? Christoph Riedl elaborates conceptual solutions and tool support to address this challenge. The author draws on the fields of new service development and open innovation, in particular building on online communities. Based on the design science paradigm, the author offers guidelines how tool support for online innovation communities can be developed.
Management.
Industrial management.
Innovation/Technology Management.