Design Issues for Service Delivery Platforms [electronic resource] : Incorporate User Experience: A Grounded Theory Study of Individual User Needs /
Bergaus, Martin.author.
Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.  Contents Literature Review Research Methodology Presentation of Findings Model Development and Discussion of the Results Conclusions  Target Groups Researchers and students in the field of IS research, SDP researchers, usability researchers, and qualitative researchers using Grounded Theory Methodology (GTM) Practitioners in the field of Ubiquitous and Cloud Computing, practical application of GT  About the Author Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.
Description based upon print version of record.
Preface; Dedication; Acknowledgement; Table of Contents; Table of Figures; Table of Tables; Table of Memos; Index of Abbreviations and Glossary of Terms; 1 Introduction; 1.1 Background and Scope of this Research; 1.2 Problem Statement and Motivation for this Study; 1.2.1 Problem Statement for this Investigation; 1.2.2 Problem Findings and Challenges of SDPs; 1.2.3 Motivation for this Research; 1.3 Aim and Objectives; 1.3.1 Aim: Identify challenges and design issues and develop a model / framework from the perspective of users to make everyday tasks easier
1.3.2 Objective 1: Investigate the relationship between users and SDPs to control and operate ICT environments from an individual's perspective. 1.3.3 Objective 2: Identify the current technological situation regarding user needs and design issues of SDP SPICE in terms of supporting user's everyday tasks. ; 1.3.4 Objective 3: Locate and relate user needs and design issues of web-based platforms to support daily user activities.
1.3.5 Objective 4: Offer a coherent explanation of challenges and design issues of web-based platforms and ICT systems to support individual's everyday activities from an individual's perspective. 1.4 Project Overview; 1.5 Main Contribution to this Research Study; 1.6 List of Publications; 1.7 Outline of Chapters; 2 Literature Review: ICT, SDPs and System Design for User Needs; 2.1 Introduction; 2.2 The Connection of Information and Communication Technology (ICT) to SDPs; 2.2.1 Basic concepts; 2.2.2 Convergence and ICT4D; 2.2.3 Ubiquitous Technologies; 2.3 Service-Delivery-Platforms
2.3.1 Mobile Software Applications2.3.2 SDPs in Terms of Core Technologies; 2.3.3 SDPs to Drive the Alignment of Web-Platforms and Applications; 2.3.4 A Service Platform for an Innovative Communication Environment (SPICE); 2.3.5 Contribution of SPICE and Critical Treatment of SDPs; 2.3.6 Summary; 2.4 System Design for User Needs; 2.4.1 The Importance of Usability is Increasing; 2.4.2 User Centred Design; 2.4.3 Requirement Engineering; 2.4.4 Design for Testability of Software Architectures; 2.4.5 Related Research in Terms of System Design for User Needs; 2.4.6 Summary
2.5 A Conceptual Framework to Develop SDP-based ICT Systems from a User's Perspective2.5.1 Human-Computing Interaction; 2.5.2 A brief introduction to Trick and Weber's Conceptual Framework; 2.5.3 Research Framework; 2.5.4 Summary; 2.6 Chapter Summary and Conclusion; 3 Research Methodology; 3.1 Introduction; 3.2 Underlying Philosophy of the Research Paradigm; 3.3 EMPLIT Research Framework; 3.3.1 Empirical Study; 3.3.2 Literature-based Study; 3.3.3 Theoretical Sampling to Intermediate the Integration between Empirical and Literature-based Study; 3.3.4 Mapping Process
3.3.5 Overview about the Research Project Process
Includes bibliographical references.
Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.  Contents Literature Review Research Methodology Presentation of Findings Model Development and Discussion of the Results Conclusions  Target Groups Researchers and students in the field of IS research, SDP researchers, usability researchers, and qualitative researchers using Grounded Theory Methodology (GTM) Practitioners in the field of Ubiquitous and Cloud Computing, practical application of GT  About the Author Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.
User interfaces (Computer systems).
Application software.
User Interfaces and Human Computer Interaction.
Information Systems Applications (incl. Internet).