The use of Jobcentre Plus telephony and face-to-face first contact services by customers with specific communication barriers /
Hay, Caroline.
Slater, Ashfa.
Great Britain.Department for Work and Pensions.
ECOTEC Research and Consulting Limited.
Leeds : Corporate Document Services,
2007.
"A report of research carried out by ECOTEC Research and Consulting Limited on behalf of the Department of Work and Pensions".
Includes bibliographical references.