Essence of care 2010 : benchmarks for the fundamental aspects of care : benchmarks for communication /
Great Britain.Department of Health.
London : Stationery Office,
2010.
Also available as part of the complete "Essence of care 2010: benchmarks for the fundamental aspects of care" (ISBN 9780113228713) which contains all 12 benchmarks and "How to use Essence of care 2010" (also available separately, ISBN 9780113228720).
Includes bibliographical references.