The book of no : 250 ways to say it-- and mean it-- and stop people-pleasing forever /
Newman, Susan.
New York ; London : McGraw-Hill,
c2006.
Part 1: With friends -- Who's a friend? -- When no is crystal clear -- Getting personal -- Buying time -- You're invited -- Out and about -- In the neighborhood -- Part 2: All in the family -- Tightening your boundaries -- Complicating factors with parents -- Enter the in-laws -- No, darling -- With children--park your guilt -- Part 3: At work -- High performance vs. overload -- Mixing business with pleasure -- Power plays -- Sticky situations -- Part 4: Really difficult people -- Selling you a bill of goods -- Getting things done--your way.
Assertiveness (Psychology)
Social desirability.