Whose social services? : creating effective complaints procedures in social services departments /
Berry, Lynne.
Jones, Brian,19---
Association of Metropolitan Authorities.
National Institute for Social Work.
National Consumer Council.
Association of County Councils (Great Britain)
London : Association of Metropolitan Authorities ; National Institute for Social Work,
1988.
Proceedings of a Conference "Complaints Procedures in Social Services Departments" at the International Student Centre arranged on 19 May 1988 by the Association of Metropolitan Authorities and the National Institute for Social Work in association with the National Consumer Council and the Association of County Councils.
Social work administration