TQM in training : the practitioner's guide.
Glenrothes College.
Scottish Further Education Unit.
Great Britain.Department of Employment.
Glasgow : Scottish Further Education Unit,
1992.
Funded by the Employment Dept and published on behalf of Glenrothes College.
v. 0 Introduction to TQM -- v. 1 Introduction to the guide -- v. 2 Knowing your business -- v. 3 Getting started -- v. 4 Developing a quality culture -- v. 5 Keeping a finger on the pulse -- v. 6 A customer focus -- v. 7 How are we doing? -- v. 8 Making sense from audits -- v. 9 Selecting a quality leader -- v. 10 Getting outsider help -- v. 11 The tools and how to apply them -- v. 12 TQM strategic management -- v. 13 Building the quality manual -- v. 14 Maintaining momentum -- v. 15 What does it mean? -- [v.16] Photocopy kit.
Total quality management.