The e-Government Imperative [electronic resource] /
Organisation for Economic Co-operation and Development.
Organisation for Economic Co operation and DevelopmentContent Provider
Organisation for Economic Co-operation and DevelopmentContent Provider
Field, Tim.
Paris : OECD Publishing,
2003.
E-government is more about government than about "e". The spread of new information and communication technologies has spurred major changes at all levels of society and notably in citizen expectations. Governments have also been integrating those technologies into work practices to keep pace and enhance the policy outcomes, service quality, and responsiveness to citizens that determine their effectiveness. E-government initiatives can bolster government effectiveness in important ways like facilitating cross-agency cooperation on complex problems, fostering a customer focus for services, and building relationships with private sector partners. Delay in implementing e-government reforms can thus handicap economic development in this increasingly competitive, rapidly changing world.
Description based upon print version of record.
Foreword; Acknowledgements; Table of Contents; Executive Summary; Chapter 1. Objectives, Scope and Context; Chapter 2. The Case for E-Government; Chapter 3. External Barriers to E-Government; Chapter 4. Implementing E-Government; Chapter 5. Conclusions and Future Challenges; Bibliography; Annex 1. Glossary; Annex 2. E-Government Statistics; Annex 3. ICT Diffusion and the Digital Divide
Includes bibliographical references (pages 161-164).
E-government is more about government than about "e". The spread of new information and communication technologies has spurred major changes at all levels of society and notably in citizen expectations. Governments have also been integrating those technologies into work practices to keep pace and enhance the policy outcomes, service quality, and responsiveness to citizens that determine their effectiveness. E-government initiatives can bolster government effectiveness in important ways like facilitating cross-agency cooperation on complex problems, fostering a customer focus for services, and building relationships with private sector partners. Delay in implementing e-government reforms can thus handicap economic development in this increasingly competitive, rapidly changing world.
Internet in public administration
Electronic government information
Information technology
Public administration

OECD e-Government Studies