The role of staff in delivering high quality public services.
Great Britain.Office of the Deputy Prime Minister.
PricewaterhouseCoopers.
Universiy of Cardiff.Centre for Local and Regional Government Research
London : Office of the Deputy Prime Minister,
2004.
"April 2004"
Report commissioned by ODPM and carried out by PricewaterhouseCoopers LLP and the Centre for Local and Regional Government Research, University of Cardiff.