Crisis management in a complex world /
Gilpin, Dawn R.
Murphy, Priscilla J.
Oxford ; New York : Oxford University Press,
2008.
Includes bibliographical references (p. 179-196) and index.
Introduction : a paradigm shift in crisis management -- Case history : the spinach contamination crisis -- Crisis communication : the evolution of a field -- Theories of complexity -- Predictability and control in complex systems -- Case history : knowledge, uncertainty, and expertise--NASA -- The complexity of information and assimilation : knowledge and ignorance -- The complexity of understanding : constructive and deviant learning -- Sorting out the complex world : sensemaking and decision making -- Case history : nonlinear diffusion--China and food contamination -- Complexity, crisis and the expert organization : reconfiguring the dominant paradigm -- Expecting the unexpected : challenging precrisis assumptions -- Adapting to a complex world : challenging assumptions during a crisis -- Complex recovery : challenging assumptions after a crisis -- Conclusion : reframing crisis management in a complex world.
Crisis management.