Customer Service : Modern Apprenticeship implementation pack, May 1997 /
Dann, Beverley.
Reid, William.
Great Britain.Department for Education and Employment.
Customer Service Lead Body.
Commercial Occupational Standards Services Limited.
Modern Apprenticeship National Steering Group.
[London?] : Commercial Occupational Standards Services Limited on behalf of the Customer Services Lead Body,
1997.
Sponsored by the Department for Education and Employment.
"Approved for and on behalf of the Modern Apprenticeship National Steering Group, 6 May 1997"