People skills : how to assert yourself, listen to others, and resolve conflicts /
Bolton, Robert.
New York ; London : Simon & Schuster,
1986
"A touchstone book."
Originally published: Englewood Cliffs, N.J. : Prentice-Hall, c1979. (A Spectrum book).
Includes bibliographical references (p. 280-295) and index.
Interpersonal relations.
Interpersonal communication.