Planning and Designing Effective Metrics [electronic resource] /
Klubeck, Martin.author.
Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a fast, simple explanation of how to plan for and then design measurements to improve your organization? Planning and Designing Effective Metrics—an abridged version of author and metrics expert Martin Klubeck's Metrics: How to Improve Key Business Results—provides that explanation and the tools you'll need to make your organization more effective. Not only does this brief book explain the "why" of metrics, but it walks you through a step-by-step process to create a clear picture of organizational health and how well you satisfy customer needs. This book: Provides a guide for planning and designing useful metrics based on your unique organizational needs Offers the theory behind metrics to help you get exponentially better practical results Shows how to select and use the proper tools for creating, implementing, and using metrics Provides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise Planning and Designing Effective Metrics will help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. You will learn how to create valuable measures of organizational success, like repeat customers, customer loyalty, and word-of-mouth advertising. That will help you not only to improve organizational results—you'll also multiply your career opportunities.
Contents; Chapter 1: Metrics: The Basics; What; Why; When; Where; Who; How; What You'll Find Inside; Chapter 2: Establishing A Common Language; The Three Little Pigs Go Large; The Story; The First Little Pig; The Second Little Pig; The Third Little Pig; Data; Measures; Information; Metrics; Root Questions; The Data-Metric Paradox; Metric Components; Recap; Chapter 3: Designing and Documenting Your Metrics; Getting to the Root Question; Start with Goals; Testing the Root Question; Developing a Metric; Identifying the Information, Measures, and Data Needed; Collecting Measures and Data
How to Collect DataUse Automated Data When Possible; Beware!; Employ Software and Hardware; Conduct Surveys; Use People; Documenting Your Metrics; The Components of a Well-Documented Metric; The Purpose Statement; How Information Will Be Used; Explain How Information Won't Be Used; Identify Who Will Want to Use the Metrics; Schedule for Reporting, Analyzing, and Collecting; Analysis; A Picture for the Rest of Us; Narrative Description; Using the Documentation; Recap; Chapter 4: Using Metrics as Indicators; Facts Aren't Always True; Metrics Can Be Wrong
Accurate Metrics Are Still Simply IndicatorsIndicators: Qualitative vs. Quantitative Data; Qualitative Data; Quantitative Data; Quantitative and Qualitative Data; Recap; Chapter 5: Using the Answer Key; What Is the Answer Key?; Answer Key: First Tier; Answer Key: Second Tier; Return vs. Investment; State of the Union; Answer Key: Third Tier; Answer Key: Fourth Tier; Product/Service Health (effectiveness); Process Health (efficiency); Organizational Health; Future Health; Answer Key: The Fifth Tier and Beyond; How to Use the Answer Key: Identify Types of Measures; On Triangulation
Triangulation of MeasuresTriangulation of Collection Methods and Sources; Conflicting Results; Recap; Chapter 6: Establishing Standards and Benchmarks; Benchmarks: Best Used to Provide Meaningful Comparisons; Establish Baselines; Set Benchmarks Responsibly; Standards Allow Comparison to Others; Getting Good Data; The Goal: Reliable Industry Standards; Recap; Appendix A: Tools and Resources; Tools; Microsoft Excel; SigmaXL; Minitab; Visualization Tools; Theoris Vision Software; iDashboards; Tableau; Survey Tools; TechQual+; HDI; SurveyMonkey; IT Solutions/Business Intelligence Tools; ASE 10
Other ToolsQPR; PowerPivot; Resources; Web Sites; XPC Palladium Group; LinkedIn; The Consortium for the Establishment of Information Technology Performance Measures (CEITPS); smartKPIs; Books; How to Measure Anything; Transforming Performance Measurement; The Intelligent Company; Measuring What Matters; Why Organizations Struggle So Hard to Improve So Little; Other Books; Recap; Now Comes the Hard Part; Index; About the Author; About the Technical Reviewer; Acknowledgments; Other Apress Business Titles You Will Find Useful
Includes index.
Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a fast, simple explanation of how to plan for and then design measurements to improve your organization? Planning and Designing Effective Metrics—an abridged version of author and metrics expert Martin Klubeck's Metrics: How to Improve Key Business Results—provides that explanation and the tools you'll need to make your organization more effective. Not only does this brief book explain the "why" of metrics, but it walks you through a step-by-step process to create a clear picture of organizational health and how well you satisfy customer needs. This book: Provides a guide for planning and designing useful metrics based on your unique organizational needs Offers the theory behind metrics to help you get exponentially better practical results Shows how to select and use the proper tools for creating, implementing, and using metrics Provides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise Planning and Designing Effective Metrics will help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. You will learn how to create valuable measures of organizational success, like repeat customers, customer loyalty, and word-of-mouth advertising. That will help you not only to improve organizational results—you'll also multiply your career opportunities.
Business.
Management science.
Business and Management, general.