Managing and measuring performance in public and nonprofit organizations : an integrated approach /
Poister, Theodore H.,author.
Aristigueta, Maria Pilar,1956-author.
Hall, Jeremy L.,author.
Revised edition of Poister's Measuring performance in public and nonprofit organizations.
Includes bibliographical references and index.
Part 1: Introduction to Performance Management: Introduction to Performance Management and Measurement -- Developing Useful Performance Management Systems -- Part 2: The Performance Management Process: Developing a Performance Framework -- Targeting Results: Clarifying Goals and Objectives -- Defining Performance Indicators -- Reporting Performance Data -- Analyzing Performance Information -- Part 3: Strategic Applications of Performance Management Principles: Using Performance Measures to Support Strategic Planning and Management -- Performance-Informed Budgeting -- Managing Employees, Programs and Organizational Units -- Performance Management in Grant and Contract Programs --  Improving Quality and Process -- Soliciting Stakeholder Feedback -- Using Comparative Measures to Benchmark Performance -- Part 4: Design and Implementation of Performance Management Processes: Designing and Implementing Effective Management Systems.
Organizational effectiveness
Organizational effectiveness
Nonprofit organizations.
Public administration.
Performance
Performance
Managing and measuring performance in public and nonprofit organizations