The Scottish utilities : the customer service challenge /
Cawthorn, Ian.
Board, Meirion.
UNISON Scotland (Organization)
Public Utility Reform Group.
University of Bath.School of Management.
Centre for the Study of Regulated Industries (Great Britain)
London : UNISON/PURGe,
[1999?]
"Produced on behalf of UNISON Scotland in association with PURGe"--Cover.
Public utilities