Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /
Michelli, Joseph A.,1960-
UCLA Health System.
New York ; London : McGraw Hill ; [Bozeman, Mont.?] : Second River Healthcare Press,
c2011.
" ... prepared with the assistance of UCLA Health System"--T.p. verso.
Includes bibliographical references and index.
UCLA Health System.
Medical care.
Total quality management.
Leadership.
Success in business.