Instructor's resource manual [to] Principles of service marketing and management, Christopher H. Lovelock, Lauren K. Wright /
Wright, Lauren.
Lovelock, Christopher H.
Lovelock, Christopher H.Principles of service marketing and management.
Upper Saddle River, N.J. : Prentice Hall ; London : Prentice-Hall International,
c1999.
Two 3 1/2 in. computer disks in pocket attached to inside back cover.
Service industries
Service industries