Responsive government : service quality initiatives.
Organisation for Economic Co-operation and Development.Public Management Service.
Paris : Organisation for Economic Co-operation and Development,
1996.
"PUMA"--On cover.
"This publication contains papers presented to a Symposium on this topic organised by the Public Management Service (PUMA) of the OECD and held in Paris on 7-8 November, 1994."--Foreword.
Includes bibliographical references.
Government productivity
Local government
Bureaucracy
Executive departments