Digitizing Government [electronic resource] : Understanding and Implementing New Digital Business Models /
Brown, A.author.
Fishenden, J.author.
Thompson, M.author.
For businesses large and small, investment in digital technologies is now a priority essential for success. Digitizing Government provides practical advice for understanding and implementing digital transformation to increase business value and improve client engagement, and features case studies from the private and public sectors.
Description based upon print version of record.
Cover; Contents; List of Figures; List of Tables; Acknowledgements; Figures Acknowledgements; Preface; Introduction; Pressure for Change; The Gap - Political Vision versus Operational Reality; Building Truly Digital Public Services; The Challenge is not Primarily Technology; Killing the Myths; Aim and Structure of the Book; Part 1 Online Services - A Road Much Travelled; 1 An International Problem; Between Aspiration and Implementation Falls the Shadow; 2 The UK's Journey, A Lesson for Us All; The Wilderness Years: The Failed Allure of 'New Public Management'
A Serious Misalignment: Implementation of DEG Using Stone-Age NPM Tools3 Decades of Hope; Accessibility/Social Inclusion; Privacy, Security and Identity; Policy - or How Technology will Miraculously Improve Public Services and Cost Us Less; The Magic of 'e': Electronic Government; Modernizing, Information Age Government; ... and Yet more Strategies; Transformational Government; Putting the Front Line First: Smarter Government and Digital Britain; Portals, Portals, Portals; 'Open' Everything; Outcomes and Benefits; Undercurrents of Change: Prelude to the General Election; 4 2010 and Beyond
The Coalition AgreementViva la Revolución; 'A Recipe for Rip-off s'; Government ICT Strategy 2011; Digital Services and the Growth of the Government Digital Service; Current State; The Schism between Aspiration and Implementation: Turning a Corner?; 5 Establishing a New Normal - Remaking Public Services for the Digital Age; So What is 'Digital' Anyway?; The Four Layers of the Digital Organization; User Empowerment through Digital; The Speed of Change; Management of Continuous Change; New Citizens and New Expectations: The Impact of Mobile Technology; Democratizing Innovation
Enablers of ChangeSummary: Characteristics of Digital Government; Towards Reimagined Public Services and the Big Idea; Part 2 The Big Idea; 6 Establishing the Cultural Framework; 'Leaning' Government; Understanding how the Various Moving Parts Work Together; Open Architecture; Example: Replacing Silos with Component Reuse across Government; Innovate-Leverage-Commoditize (ILC); But Who Sets the Standards? 'Tight-loose' in Action; 7 Implementing a Mature Platform; So What Is, and Isn't, a Platform?; So Where does the Technology Come in?; How Open Standards Create Innovation and Investment
The Platform is a Dynamic, not a ThingAvoiding Evolutionary Dead Ends: Blu-ray and HD DVD; Existing Public Services versus the Open, Platform-based Architecture; Culture Change from Closed to Open: Achieving the Open Stack; Converging on Open Architecture; Spending More, or Less, on Technology?; Getting Started - Digital Profiling; 8 Future Digital Public Services; The Opportunity in Local Services; Change-ready Business Model; A Better Outcome; Digital Profiling: How to Start a National Conversation; Open Architecture and Agile: The Yin and Yang of Digital; Build or Consume?
Summary - Characteristics of Digital Government
Includes bibliographical references and index.
For businesses large and small, investment in digital technologies is now a priority essential for success. Digitizing Government provides practical advice for understanding and implementing digital transformation to increase business value and improve client engagement, and features case studies from the private and public sectors.
Leadership.
Management.
Industrial management.
Management information systems.
Information technology.
Business—Data processing.
Development economics.
Entrepreneurship.
Business Strategy/Leadership.
Innovation/Technology Management.
Business Information Systems.
IT in Business.
Development Economics.
Entrepreneurship.