Getting started in six sigma /
Thomsett, Michael C.
Hoboken, N.J. : Wiley,
c2005.
Includes bibliographical references (p. 209-210) and index.
The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules.
Total quality management.
Six sigma (Quality control standard)