Work and Life in the Global Economy [electronic resource] : A Gendered Analysis of Service Work /
Howcroft, D.editor.
Richardson, H.editor.
This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.
Cover; Contents; List of Tables; Notes on Contributors; 1. Introduction; 2. Women as Knowledge Workers: From the Telegraph to the Computer; 3. Respectability and Flexibility in the Neoliberal Service Economy; 4. 'Are you married?' Exploring Gender in a Global Workplace in India; 5. Gendered Hierarchies in Transnational Call Centres in India; 6. Domestic Labour - The Experience of Work in India's Other Call Centre Industry; 7. 'Caring' Professionals: Global Migration and Gendered Cultural Economy; 8. The Crisis of Care, International Migration, and Public Policy
9. Reflections on Gender and Pay Inequalities in the Contemporary Service Economy10. Clerks, Cashiers, Customer Carers: Women's Work in European Services; 11. An ICT Skills Model of Inclusion: Contemporary Distortions of Equity in British Network Engineer Training; 12. The Isolated Professional: Conflict, Fragmentation and Overload in UK Financial Services; 13. Cultural Constraints: Japanese Mothers Working in a Multinational Corporation; Index
Conference proceedings, Manchester, February 2008.
Includes bibliographical references and index.
This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.
Personnel management.
Industrial sociology.
Sociology.
Service industries.
Economics.
Management science.
Management.
Human Resource Management.
Sociology of Work.
Gender Studies.
Services.
Economics, general.
Management.