Responding to Student Expectations [electronic resource] /
Organisation for Economic Co-operation and Development.
Organisation for Economic Co-operation and DevelopmentContent Provider
Organisation for Economic Co operation and DevelopmentContent Provider
Paris : OECD Publishing,
2002.
Today’s university students are drawn from a highly diverse set of backgrounds. Students appear in various guises as citizens, consumers, and clients. They are fitting university study around increasingly busy lives, often alongside paid employment. In many countries students are paying more for their university education, and expect high levels of standards and service. Universities are institutions with multiple roles, and must balance the needs and demands of their students with the expectations placed upon them by government, industry and the wider community. Such a balance must be struck in the face of increasing pressure on university budgets. Effective action to meet student expectations therefore poses major management challenges for universities. This volume arises from two seminars, held in Brisbane and Paris respectively, to examine some of the key issues facing universities as they confront these challenges. It offers perspectives and experience drawn from contributors from Australia, Europe and Canada, including the views of student leaders.
Foreword; Contents; Institutional Responses to Changing Student Expectations: Project Overview; Higher Education, Students, Society: Multi-lateral Relationships; Government Policy and Student Expectations: The Canadian Experience; What Should Students Be Entitled to Expect From Universities?; A Case Study of the Students' View on the Educational Process and on University Management; Students' Changing Expectations of Higher Education and the Consequences of Mismatches...; Encouraging University Responsiveness: Student-focussed Incentives in Australian Higher Education
Marketing in Higher Education: Matching Promises and Reality to ExpectationsA Survey of Student-institution Relationships in Europe; Responding to Legal Liability; The Danish Parliamentary Omsudsman's Experience With Regard to the Legal Protection of Students; Handling Student Grievances: What Lessons are there for Institutions in the Cases Brought before...; Notes on Authors
"Universities are institutions with multiple roles, and must balance the needs and demands of their students with the expectations placed upon them by government, industry and the wider community. ... This volume arises from two seminars, held in Brisbane and Paris respectively, to examine some of the key issues facing universities as they confront these challenges"--P. [4] of cover.
"IMHE"--Page [4] of cover.
Includes bibliographical references.
Today’s university students are drawn from a highly diverse set of backgrounds. Students appear in various guises as citizens, consumers, and clients. They are fitting university study around increasingly busy lives, often alongside paid employment. In many countries students are paying more for their university education, and expect high levels of standards and service. Universities are institutions with multiple roles, and must balance the needs and demands of their students with the expectations placed upon them by government, industry and the wider community. Such a balance must be struck in the face of increasing pressure on university budgets. Effective action to meet student expectations therefore poses major management challenges for universities. This volume arises from two seminars, held in Brisbane and Paris respectively, to examine some of the key issues facing universities as they confront these challenges. It offers perspectives and experience drawn from contributors from Australia, Europe and Canada, including the views of student leaders.
College students
Student aspirations
Expectation (Psychology)