Quality Uncertainty and Perception [electronic resource] : Information Asymmetry and Management of Quality Uncertainty and Quality Perception /
Wankhade, Lalit.author.
Dabade, Balaji.author.
The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty and perception. Quality perception is identified as a multidisciplinary measure of business performance. The tools are developed to minimize quality uncertainty or to maximize quality perception. A few worksheets are provided for applying these theories to improve business performance.
Description based upon print version of record.
Quality Uncertainty and Perception; Information Asymmetry and Management of Quality Uncertainty and Quality Perception; Preface; Intended Audience; Organization of the Book; Acknowledgement; Contents; Chapter 1: Introduction; Chapter 2: Quality Uncertainty Due to Information Asymmetry; Chapter 3: Perceived Quality Through Time; Chapter 4: Quality Uncertainty and Quality Perception; Chapter 5: Root Cause and Failure Analysis of Quality Uncertainty; Chapter 6: Dynamics of Quality Perception; Chapter 7: Future Directions of Quality Perception; References; About the Authors; Index
Includes bibliographical references (p. 127-132) and index.
The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty and perception. Quality perception is identified as a multidisciplinary measure of business performance. The tools are developed to minimize quality uncertainty or to maximize quality perception. A few worksheets are provided for applying these theories to improve business performance.
Organization.
Planning.
Leadership.
Marketing.
Management.
Industrial management.
Production management.
Engineering economics.
Engineering economy.
Organization.
Business Strategy/Leadership.
Marketing.
Innovation/Technology Management.
Operations Management.
Engineering Economics, Organization, Logistics, Marketing.
Contributions to Management Science