Communication in business : strategies and skills /
Dwyer, Judith,author.
A comprehensive how-to guide that will help readers understand communication principles and apply them to the business environment.
Includes bibliographical references and index.
Part 1: Communication foundations -- 1. Communication theories and concepts -- 2. Intercultural communication -- 3. Perspectives on nonverbal communication -- 4. The crucial role of listening -- Part 2: Interpersonal communication and relationships -- 5. The dynamics of interpersonal communication -- 6. Arranging a range of negotiation strategies -- 7. Dealing with conflict -- 8. Customer service and public relations -- Part 3: Professional communication -- 9. The role of organisational communication -- 10. Perspectives on leadership -- 11. Groups and teams in organisations -- 12. Meetings: face-to-face and electronic -- 13. Interviews, surveys and questionnaires -- Part 4: Written communication -- 14. The role of research and planning -- 15. Business writing style: plain English -- 16. Academic writing -- 17. Writing business letters, memos and short reports -- 18. Writing long reports -- 19. Communication online -- Part 5: Business presentations -- 20. Presentations and public speaking -- 21. Visuals and technology in presentations -- 22. Employment communication.
A comprehensive how-to guide that will help readers understand communication principles and apply them to the business environment.
Business communication.
Business communication.