Benefits Realization from Information Technology [electronic resource] /
Ashurst, C.author.
Drawing on the author's recent and ongoing research this book explores how to build the organizational capability to realise the strategic potential of information technology. It tackles the gap between theory and practice and how to gain wider adoption of successful socio-technical and benefits-driven approaches to investments in IT.
Description based upon print version of record.
Cover; Half-Title; Title; Copyright; Contents; List of Tables; List of Figures; List of Boxes; Preface and Acknowledgements; 1 Introduction; The paradox of IT: opportunities and failures; Key themes in outline; The structure of the rest of the book; 2 Foundations; Equipping the organization: developing the benefits realization capability; A benefits-driven approach to investments in IT; From a benefits-led approach to a benefits realization capability; 3 Benefits Realization Capability; The big picture; Capabilities, competences and practices; Framework for the benefits realization capability
The framework provides a foundation for the research4 Insights into Current Adoption of Benefits-Driven Approaches; The research; Findings related to each competence; Discussion: key themes emerging from the analysis of the case studies; Implications for practice; 5 Succeeding with Benefits Realization; The research; Introduction to the case-study organization; Lessons learned: developing competences for successful business transformation; Succeeding with business transformation; Looking ahead; 6 The Challenges of Benefits Realization; The research; Findings from the research
Discussion: key themes emerging from the researchLooking ahead; 7 Benefits Realization from the IT Portfolio; Portfolio perspective: a critical element of the benefits realization capability; A framework for the IT portfolio; Practices for benefits realization from IT portfolio management; Benefits planning; Benefits delivery; Benefits exploitation; Benefits review; Overall picture - a lack of focus on the IT portfolio; 8 Building the Capability - Breaking out of the Catch-22; Building an organizational capability for benefits realization; Realizing benefits from IT
The development of benefits realization competencesBuilding the benefits realization capability; Succeeding in breaking out of the techno-centric mindset; 9 Big Picture; Context - competitive advantage from IT; Project perspective; Portfolio perspective; Organizational perspective; Summary; 10 Practices and the Development of Competences for Benefits Realization; Practices in practice; Principles for benefits realization: a new mindset and the basis for a 'common language'; Patterns as a way of capturing and sharing practices: knowledge management and organizational learning
Common project frameworkDevelop craft skills to enable benefits realization; Building competences through organizational learning; 11 Making a Difference - First Steps in a Change Programme; Introduction; Findings from engagement with IT projects; Learning about IT projects and ways of working; Developing the benefits realization capability of the organization; Learning about the approach to the research; Conclusions; Conundrum; 12 Reflections on Research Methods; Context; Aim of the research; Philosophy and strategy: the foundations for the research programme; Case studies; Action research
Adopting an agile approach to research projects
Includes bibliographical references and index.
Drawing on the author's recent and ongoing research this book explores how to build the organizational capability to realise the strategic potential of information technology. It tackles the gap between theory and practice and how to gain wider adoption of successful socio-technical and benefits-driven approaches to investments in IT.
Leadership.
Management.
Knowledge management.
Business Strategy/Leadership.
Management.
Knowledge Management.