Outsourcing Global Services [electronic resource] : Knowledge, Innovation and Social Capital /
Oshri, I.author.
Kotlarsky, J.author.
Willcocks, L.author.
This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.
Description based upon print version of record.
Cover; Contents; List of tables; List of figures; Acknowledgments; Series preface; Notes on contributors; Introduction: On the soft side of global IT outsourcing: innovating in relationships, social capital, and knowledge; Chapter 1 Exploring relationships in information systems outsourcing: a typology of IS outsourcing relationships; Chapter 2 Offshore middlemen: transnational intermediation in technology sourcing; Chapter 3 IT outsourcing from a client perspective: exploring client developments and their impact on supplier capabilities
Chapter 4 Operational capabilities development in mediated offshore software services modelsChapter 5 Integrated collaboration across distributed sites: the perils of process and the promise of practice; Chapter 6 Successful knowledge transfer within offshore supplier networks: a case study exploring social capital in strategic alliances; Chapter 7 Risk, anxiety, and the production of comfort/trust in the context of globalized modes of working: the case of an Ireland-India IS offshoring relationship
Chapter 8 Requirements analysis in offshore is development: remote bridging of differences in understandingsChapter 9 Global expertise and quality standards in ICT offshore projects; Chapter 10 Step by step: the development of knowledge transfer and collaboration in a nearshore software development project; Chapter 11 Managing dispersed expertise in IT offshore outsourcing: lessons from Tata Consultancy Services; Index
Includes bibliographical references and index.
This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.
International business enterprises.
Management.
Leadership.
International economics.
International Business.
Management.
Business Strategy/Leadership.
International Economics.