When things go wrong : young people's experience of getting access to the complaints procedure in residential care /
Aiers, Andrew.
Kettle, Judith.
Selly Oak Colleges.
National Institute for Social Work.
London : National Institute for Social Work,
1998.
Selly Oak Colleges - T.p.
Bibliography: p66-69.
Youth
Institutional care
Long-term care facilities
Complaints (Administrative procedure)