Collaboration in Outsourcing [electronic resource] : A Journey to Quality /
Brinkkemper, S.author.
Jansen, Slinger.author.
Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.
Description based upon print version of record.
Cover; Half-title; Title; Copyright; Contents; List of Tables; List of Figures; Acknowledgments; Series Preface; List of Contributors; Company Profiles; Introduction: Collaboration in Outsourcing; Part I Governance; 1 Governance Models in Offshore IT Outsourcing; 1.1 Introduction; 1.2 Literature review; 1.3 Related research; 1.4 Outsourcing governance models from practice; 1.5 Findings; 1.6 Limitations and future research; 1.7 Conclusion; 2 Security: Case Studies in Three Dimensions; 2.1 Introduction; 2.2 Literature review; 2.3 Case studies; 2.4 Conclusions and further research
3 Mission-Critical Outsourcing3.1 Introduction; 3.2 Evolution of IT outsourcing; 3.3 Characteristics of outsourcing; 3.4 Research method; 3.5 Case studies; 3.6 Comparison outsourcing and mission-critical outsourcing; 3.7 Expert validation; 3.8 Limitations/discussion; 3.9 Conclusions and further research; 4 Collaboration of Enterprise Architects in Outsourcing; 4.1 Introduction; 4.2 Background and summary of existing research; 4.3 Research method; 4.4 Findings; 4.5 Limitations and future research; 4.6 Conclusion; 5 A Decision Procedure for the Where and How to Outsource; 5.1 Introduction
5.2 Sourcing decision-making5.3 Research method; 5.4 Results; 5.5 Conclusion; 6 Success and Failure in Offshore Development Projects; 6.1 Introduction; 6.2 Success in offshore CSD projects; 6.3 Research method; 6.4 Results and analysis; 6.5 Discussion and conclusions; Part II Communication and Knowledge Management; 7 Boosting Distributed Collaboration through Collaboration Tools Portfolio Optimization; 7.1 Introduction; 7.2 Related literature; 7.3 Method development; 7.4 Portfolio augmentation; 7.5 Empirical evaluation; 7.6 Conclusion; 8 Retaining Project Knowledge in an Outsourcing Context
8.1 Introduction8.2 Related literature; 8.3 Survey illations; 8.4 Knowledge asset prototype and knowledge retention framework; 8.5 Empirical evaluation and validation; 8.6 Limitations and future research; 8.7 Conclusion; 9 Initial Knowledge Sharing in Outsourcing; 9.1 Introduction; 9.2 Literature review; 9.3 Summary of empirical findings; 9.4 A systematic approach to knowledge sharing in outsourcing; 9.5 Empirical evaluation; 9.6 Conclusion and further research; Appendix; 10 Optimal Team Composition in Distributed Software Development; 10.1 Introduction; 10.2 Related work
10.3 Team composition method descriptions10.4 Method comparison; 10.5 Outsourcing team composition method; 10.6 Evaluation; 10.7 Discussion; 10.8 Conclusion; Part III Relationship Management and Quality; 11 Dealing with Trust in Outsourcing Relationships; 11.1 Introduction; 11.2 Related literature; 11.3 Research method; 11.4 Results and discussion; 11.5 Conclusion and further research; 12 IT Service Quality in Outsourcing Relationships; 12.1 Introduction; 12.2 Related literature; 12.3 Service quality; 12.4 The gap model; 12.5 SERVQUAL; 12.6 SERVPERF; 12.7 SERVQUAL+; 12.8 Model construction
12.9 Case studies and discussion
Includes bibliographical references and index.
Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.
Leadership.
Management.
Production management.
Business mathematics.
International business enterprises.
Market research.
Business Strategy/Leadership.
Management.
Operations Management.
Business Mathematics.
International Business.
Market Research/Competitive Intelligence.